This agent and her staff have been a class act starting with a quote, answering questions, and…read morefiling a claim. I have never had such a great experience dealing with an insurance company. I have and will continue to recommend them to any nd all that I cross paths with. Thank you all so much!

Very professional, knowledgeable, and won me over.. I have recommended the firm to at least 4…read moreothers. I'm grateful thank you

Becky Ross is a very knowledgeable and professional insurance agent. She helped me compare several…read morepolicies to ultimately get a good commercial insurance policy that I feel comfortable with. She also explained certain nuances about the commercial market that I did not know... In all, she made the process easy and did what was possible to tailor my policy to my specific needs. I'd highly recommend Becky; she is a pleasure to work with. Thank you!

Very disappointed by the way our account has been "taken care of"…read more Every time I email the agent, it takes days to get an answer and when I call, because I haven't heard back via email, they are constantly "busy with a client". I guess there was no time for our business there, hence we had to cancel our policy, even then it took me weeks to hear back about a refund. Ironically even though I requested the cancellation days before the monthly payment they still managed to charge me. What a stressful and awful experience.

I don't know who these people think they are, but they are rude and do not have any sense of…read morecustomer care or service. Not one of the ladies I spoke to like their job. What's sad is I wasn't even calling as a customer. I was calling on behalf of one of my clients, who is one of their existing customers, so I got to see how they treated people on the phone. My client even made a remark to me at one point and told me how "sassy" they were him. How people treat you on the phone really says a lot about an insurance company. I don't care how small your town is or how long you've been around.

1/2026 we purchased our condo in downtown historic San Angelo and needed both home and auto…read morecoverage as we relocated from Michigan . I emailed several companies all the same day, "Jake", "Flo", PK Kelly and the Farmers. I received 3 of the 4 quotes and compared them side by side. They all pretty much had the same coverage and varied greatly in price. We always pay by the year and have credit ratings in the "green zone". We decided on PK Kelly not only for the yearly quote but because Jennifer was the only one to call me the same day she sent the quote and went over the policies with me. A few days later I did receive follow up emails from the others and at least a week went by before the 4th agent contacted me but no calls. Our policies from Jennifer w/PK Kelly are reasonable and hopefully not to just get our business and then increase our premiums next year. Time will tell right? I would recommend you give Jenn a call if you are shopping around for insurance. Jennifer Halliburton Licensed Insurance Advisor Phone: 325-224-8000 Jennifer@Quotepk.com 2009 W Beauregard Ave San Angelo, TX 76901

Tim Smith and his team at State Farm are the gold standard in insurance services in San Angelo, TX!…read moreWe finally experience their unique brand of customer service and professionalism this week. They were all responsive, courteous, and committed to providing the best service possible. We highly recommend asking for Britni -- and rate her 10 out of 10! She was absolutely helpful, kind, hilarious, and the best person to assist us with all of our insurance needs. I can't imagine taking my business elsewhere today!

Very friendly and service oriented group of people. With this agency you get real people to talk…read moreto that have no problem going above and beyond to help their customers.

Adriana is very friendly and attentive to her customers and their needs. She answers all questions…read morein a timely manner. True professional.

The Bank and Trust in San Angelo is a great bank to do business with. The staff is very friendly…read moreand efficient.

Extremely upset with this bank! Back in April I had made a number of calls to Banks to help me…read morewith a 2nd PPP loan because of the Covid pandemic. My previous bank (Bank of America) was not trying to help me and made an incorrect rejection. They wouldn't allow me to speak with anyone and withdrew my request and told me to find another lender. I had a 1st PPP loan through them and the loan forgiveness had been pending since February. The only two Banks that said they could help me were Texas Trust and The Bank & Trust. I met with an April Ward and we went over the application and details. I was in a rush because we were about a week away from the deadline. Even though I applied through BOA earlier in the year, they didn't reject me till a week before the deadline. April, informed me there was a good chance there would be a May extension, but that all my paperwork would be ready. There was an extension through the SBA, but I was informed to contact Bank of America to make sure the application was withdrawn from the SBA to prevent any complications. I did so and I was hoping we were ready to roll. I was then notified by April that they could not send my application in until I received Loan forgiveness on my previous loan. The SBA did not require loan forgiveness to apply for a secondary loan. Bank of America went past their required deadline before they approved my loan forgiveness. I was informed by April that their President or VP said they needed the loan forgiveness before they could help. Even though the previous loan wasn't through their bank, and I would have been responsible for paying for it regardless. They could have easily made an intellectual decision based on all the information I provided and what my CPA provided. Funds ran early while I was waiting for the loan forgiveness which wasn't required by the SBA. I couldn't even go to another lender for help during this time because nobody was taking anymore applications. This put me in a bind and I completely missed out on the 2nd PPP because of their unwillingness to submit the application to the SBA They originally lied to me saying the SBA required me to have loan forgiveness. I had contacted a few attorneys and discussed the issue. They told me that the SBA didn't require the loan forgiveness and that the bank representative was lying. I promptly made a call to Mrs. Ward. She then informed me that it was the VP or Presidents decison not to submitted it because of their risk. The program is over and I missed out on 40k + To help my business and employees because of this Covid pandemic! I will never do bussiness with this bank and I'm hoping others don't either.