They open our pool for us. They came when I scheduled. The guys are always kind and respectful. They answer my 100 questions since we are new to taking care of a pool. Jeremiah has always been great and is very knowledgeable. So glad we had them install our pool!!!!! read more

Our pool s 20 years old. Gelcoat cracks around top edge within 2 years. Went to maufacturer in Florida. They said it was due to improper handling during install. Russ & Joe said it happens . Nothing they can do. OK, it's cosmetic not structural. Auto cover has been a nightmare, always crooked, repace fabric & ropes every 4-5 years. They serviced cover last month. Tightened drag on one drum completely smashed other drum left completely loose. Ripped stitched edges off cover & bent the pulley suports.They say it's not their fault.,I will be replacing auto cover ($12000). I will not have San Juan do it. read more

We didn't have the best of experiences with San Juan pools. Our pool per the landscaping people was set 4 inches too low, our concrete coping was cut too early and is chipping and now, 1 1/2 year later, we have a leak in the pool piping that's in need of repair. I just don't feel comfortable entrusting the repairs to them, maybe they have improved, I hope so... read more

I love to give great reviews because too often you see negative and forget to reward the positive. I was the first to review San Juan on Yelp after an amazing sale and installation of our inground pool. They certainly received a five star rating on that job but their follow through in service has been nothing but horrible. Their pool opening and closing system is atrocious compared to what I have learned from other pool owners. Then that brings me to our hot tub service. We have had them out to fix the lights on our limelight hot tub since they acquired the brand from Aquatech. After calling them when the hot tub was emptied in March they said they'd get the parts and get us on the schedule. After two months of repeated calls I had to get angry to get a response. After almost 3 months of being without a hot tub they finally came to repair it only to now find that the tub would not heat. Everything was fine prior to emptying it and LETTING IT SIT EMPTY for 3 months and lo and behold the heating pump was broken. Now two weeks after its "fixed" and the lights don't work again after paying a $600 bill and of course conveniently nobody calls me back! Save yourself the headache of their service and look elsewhere for sales and installation. read more

San Juan Pools & Spas - Hot Tub & Pool Near Me - Pekin, Illinois

Absolutely a great place. Joe and the team are great to deal with. We love our Hot Spring Spa with the saltwater system! If you're in the market for a new hot tub certainly check out San Juan! read more

Always on point! They take excellent care of all our pool needs. Our water is always perfect, our family enjoy our pool all summer. I will not ever go to Walmart for pool chemicals again. Thank you Sam Juan! read more

We traded in our old hot tub for a new one and the salesman was excellent. He answered all our questions and guided us to the perfect hot tub and cover. They helped us prepare for delivery and get the new spa up and running. Very generous with discounts and in store credits towards our chemicals. Small town business that really cares about its customers. read more

I cannot say enough about this business and the people I worked with there. I have worked with other small businesses and found that Joe is incredibly knowledgeable and easy to work with. The delivery team was on time, helpful and thorough in explaining things to me. I would recommend them to anyone. read more

We recently purchased a Relay fresh water model 6 person hot tub from San Juan Pools & Spa in Pekin, IL. in April of 2018. It was a 2017 model that was brand new / a carry over from the previous year so they gave us a good discount. They worked well with us as far as giving us plenty of time to prep the area where the tub was going to be set, also offering a full refund of any and all down payments in case the tub did not to fit in the designated area. There were no hidden fees or costs and the price was what we agreed on. The installation crew was on time, efficient and the tub fit as planned. The crew also went over the the setup process and of adding the chemicals to get the tub up and running. Everything worked as told, The tub has worked flawlessly so far and we have been enjoying it every evening since installation. Our buying and setup experience with San Juan pools & Spa was a good one and they have treated us well as customers with credits and discounts on chemicals needed. I truly believe the Relay model Hot Springs brand hot tub is a top of the line hot tub with adjustable and removable jets and we have thoroughly enjoyed ours to date. San Juan Pools & Spa has been good to us and their service to us has been great so far. I would recommend them to anyone looking to purchase a hot tub. read more