DO NOT SEND YOUR LOVED ONES TO THIS FACILITY. My father was a patient at San Remo for two days. Unknown to us at the time that he was transferred there, the facility was not at all equipped to deal with his condition, but they accepted him nonetheless. There was no orientation of any kind upon arrival and my mom was left to figure everything out on her own. They didn't even have a room ready for him. Worst of all, the staff had not even read his chart or history. They had no idea about anything at all. My mom checked to made sure that they had his meds and his meds schedule before she left him for the night and they blatantly lied to her. The next day, he had not received any of his medication. This was incredibly dangerous because his meds are time sensitive and he has to have them on a schedule. When asked why he wasn't given them, they said that they were shorthanded and didn't have time to get to everyone. The next day, my mom arrived and a nurse was in my dad's room. Immediately, she heard him making a rattling choking sound. She panicked and asked what happened and the nurse just said, "Oh, he doesn't normally make that sound?" My mom called 911 because he was in distress and paramedics came and said that he had asphyxiated on his food. He was rushed to the hospital, had to stay for days in the ICU, and come to find out - San Remo staff had overdosed him on pain medication, making it impossible for him to swallow. He choked and asphyxiated. He was released from ICU only to catch an infection in the hospital and went back to ICU, where he passed away a couple of weeks later. When my mom tried to contact San Remo repeatedly to find out exactly what happened, she was never given a callback. Weeks later, someone from Caretex headquarters (who manages San Remo) called my mom to see how my dad was doing at San Remo and to survey her about their experience. They had absolutely no clue what had happened. They took a detailed report from her and never called her back, despite their claim that they would. My mom and aunt showed up to gather his things and no one was there, and the head nurse, who my mom had been trying to contact was mysteriously not there. The director of the facility has gotten several calls from us but does not call back. any patients there were complaining about not getting their meds as well. Do not be fooled by the nice facilities, this place is a death trap. The patients are neglected unless they have family there with them all day. My dad had complicated health issues and although San Remo is not the sole cause of his death, it definitely sent him on a trajectory that led to his end. I feel compelled to warn others so that no one else has to experience what we have. read more

Take the time to read these reviews...........I ECHO: Do not send your loved one to this facility; complete incompetency; Find another location! My mother is in the late stages of Alzheimer's and broke her hip. After five (5) days in the hospital she was transferred to San Remo. Christine Cooper sold a bill of goods and has never been seen or heard from again. Well, Ms. Cooper, you lied. Your "new" management staff is obviously no better than the previous group; you do not care about residents deploy, or otherwise; and I, in addition to many others are "letting you know", so you have NO excuse not to fix it. Thought maybe it was our family that felt shafted, but I have gone through numerous review sites and find it disgusting to read so many familiarities of horrific care for so many patients. One can only imagine the care not given and neglect bestowed upon patients who have no family to report such atrocities. My mother was a San Remo for 18 days. My 83-year-old father, four (4) brothers and I were at San Remo 24/7 for 18 days with the exception of a four-hour period when the family left tot meet off-site. The meeting was during lunch service. Upon return it was asked how much she ate and drank - we were having issues with eating and drinking and one would have thought they would have wanted to keep track of her intake. The nurse had no idea - that is the aide's job. Due to shift change the aide was gone for the day, yet the nurse did not know how to access the records inputted by the aide???????????? This was a common theme: that is not my job and ZERO communication between any staff members or departments. It became quite frustrating to be told different things by each different person - nurses, aides and therapist, not to mention the lies and various stories told by management. I can confirm most of the complaints posted by others. San Remo claims 90+% dementia patients - IF that is true, God bless 90% of their clientele. As a trainer of personnel working with Special Needs students, my bus drivers and monitors could have done a better job dealing with my mother. San Remo is responsible for my mother being labeled a "combative" patient unable to be "helped". A danger to their staff - what a bunch of babies. If they had been professional in their jobs they should have been properly trained and prepared for such behavior. Instead, they gave up. Because an Alzheimer's patient did not understand their direction and swung at them touching her, they decided she was not worth their efforts and by Day 5 when the staff met with the family (only one of whom had dealt with the patient), they were already preparing to discharge her. My mother was EVICTED from San Remo. Eight (8) days after admission was to be her last day. No one in the family, despite someone being on premise 24/7, was informed of this until 2:41pm on the last day of approved coverage. An appeal was granted covering eight (8) additional days, yet four (4) days prior, the family was given TWO (2) HOURS to provide an address for immediate transfer. SAN REMO EVICTED A SICK PATIENT WHOSE INSURANCE COVERAGE HAD BEEN APPROVED; A 78-YEAR-OLD, 5'2", 112 POUND LADY WITH ALZHEIMER'S WHO DID NOT KNOW WHAT SHE WAS DOING; WHOSE FAMILY DID ALMOST EVERYTHING FOR THE CRY BABY STAFF AND CHRISTINE COOPER AND SAN REMO MANAGEMENT IS GOING TO CLAIM TO CARE DEEPLY ABOUT PATIENTS???????????????? Believe these negative reviews and do not send anyone you care about to this facility. And, Ms. Cooper, please do not write an insincere apology. Your corporate office, Cantex, unable to answer their phones at 1:20 in the afternoon on a Monday, each local Dallas news station, BBB, Department of Aging and Disabilities, Medicare, Humana and anyone who will listen will hear and read about the horrors of San Remo and the disrespect my mother, a human being needing your help, received. read more

PLEASE, DO NOT PLACE YOUR LOVE ONE HERE IF THEY NEED A HIGHER LEVEL OF CARE THAN REHAB. My father had metastatic colon cancer and was listed as terminal. This place has no business taking care of someone with a higher need but admitted him anyway. The first day we were there, buzzers constantly going off and no one answering or not enough staff, wasn't sure which The food is horrific. The first night, the actually didn't even have him on the tray list. I had to ask someone for a tray. The next morning, they skipped him and never offered food until lunch. We complained and they added him to the list. The food was always cold and never appetizing. My father was using the potty chair at first but continued to get weaker and weaker. San Remo put him in diapers but he laid in his own diarrhea and urine for hours on several occasions. I came to sit with him and there was no one checked on him for a full 6 hours (documented). One night, I got a call that they "heard a crash and opened the door and my father had fallen at the door and was bleeding pretty bad". He was on Hospice at the time and was NOT ambulatory. Hospice takes care of everything for the patient. They said they had contacted Hospice. I hung up and called the Hospice nurse, they had not yet been contacted but were on their way. I called San Remo back, but they had called 911 and were transporting across the street to Methodist Richardson. The hospital cleaned up his wounds and sent him back to San Remo. Since he was on Hospice and had a DNR in place, there was nothing they could do. The fall was on 4/2/18 and he died on 4/6/18. This facility does not have the staff or training to care for ANYONE that requires more care than rehab. I hope this review will prevent someone's loved one coming to this facility. They do not have the staff or the training to care for anyone with needs other than rehab. read more

We had a very poor experience with San Remo.My dad came to San Remo after having blood clots in both legs,lungs and one near his heart.Dad had been in the hospital two weeks previous to this.Now they are pushing my dad two weeks later to leave the facility.Dads meds are not regulated and he still has the clots,he is still at risk!Dad has Medicare and pending medicaid.Other residents have the same insurance,but have been allowed to stay long term.We thought San Reno would be a good place for him to stay since its close too home.My mother has stage 4 metastatic colon cancer and she is the only family member to care for him.Thus the reason it being close was a big help.They are trying to put him out now and get him to sign a paper that does not hold them responsible if he should die when they make him leave.Seriously,if you value your loved ones care,do not take them here.There is no care in nursing care at San Remo!!!! read more