Let me start by saying it's a nice, clean hotel and the restaurant/bat on the main floor has…read moreabsolutely delicious food. However, there are some drawbacks to this hotel. First, I never really felt welcomed by the staff. I found them to be a bit cold and standoffish. I did notice nicer interactions with other natives, which only lessened the experience for me. The other issue was with the room. While nicely appointed and comfortable, there's no thermostat. The only way to manage the temp was by leaving the door to the deck open. Not the best case when you're trying to sleep and there's noise outside. The maid service was so-so. They forgot my room once, and when they didn't, it all seemed a bit half-assed. Overall, it was a nice enough 5 days, but it could have been better.

I apologize in advance. I do not speak much Polish, so I am writing in English. I would suggest…read moreGoogle Translate or Babbelfish to translate my review. While the hotel ended up being a mix of good and not so good attributes, it began poorly. Check-in is supposed to begin at 2pm. However, our room we were told was not ready. On vacation, we were not in a rush, so we headed to the bar for lunch and Okicim. Nevertheless, when we check again after our meal, there was still no room ready. This was starting to get a little annoying. Finally at around 4pm, I found the most senior agent at the front desk and told him straight up that two hours of waiting was more than enough. Either they find a room immediately and compensate us for our time - magically a room suddenly opened up! The room was clean and had a nice view (though I imagine there isn't such thing as a bad one. It would have been nice to have more bottle water. They only provided two tiny bottles. On the plus side, we did enjoy our tea, Dilmah. The restaurant was our favorite place at the hotel. We went there for most breakfasts and dinners as they had delicious local cuisine. My favorite dish was the Mountain Trout, served with stewed vegetables with prunes and potatoes covered in a local cheese. Oh, plus you could secure some free wifi around the restaurant; everywhere else it cost money. Our least favorite aspect of the hotel was the pool. After a day of skiing next door, I was really looking forward to a dip in a hot tub or at least a warm pool. There is no hot tub and the pool was quite chilly. As a result, we did not spend very long there! Finally, make sure to take advantage of the hotel shuttle. Its limited schedule is on a little sign out front. It goes downtown, the bus depot, and the cable cars.

Breathtaking views in the crisp, clean mountain air. Clean…read moreproperty with restaurant, bar, indoor pool, hot tub, wet and dry sauna. Washing machine is onsite, although it was not working properly during my stay. The staff is helpful--some English speaking; Google translate app worked well for communicating otherwise. Breakfast spread in the morning was really outstanding, with many offerings. There is a church and a convenience shop within walking distance. Just a fantastic place to visit, especially if you want to clear your mind, and get away from it all.

We stayed here in Sep 2017 for 3 days and it was fantastic. The rooms are clean and not crammed…read more(not to mention, the nice little decor touches are inspired by the surrounding mountains and wilderness). The breakfast buffet was so varied and so good that we could have stayed 2 weeks and still enjoyed it every morning. The hotel staff was very helpful. The bars (2 of them) were both great, and the one that serves food was also awesome (nice fireplaces help keep it cozy). The indoor pool and outdoor hot tubs were a great way to relax and spend some time under the evening stars. And we splurged for a massage in the spa, which was totally worth it! Highly recommend this hotel for your stay in Zakopane.

It was honestly the best hotel I've ever stayed at. When we got there I think the hotel was not…read morereally busy so they decided to upgrade our room. We had a nice, beautiful two-story room. The weather was unfortunately pretty bad, so we couldn't enjoy the town but at least the hotel was so nice that it didn't really matter since we spent a couple of days relaxing instead. We had the indoor pool and outdoor spa almost to ourselves. And the breakfast buffet was amaaaazing. So many delicious dishes to choose from. And the staff is friendly and speaks English. We needed to print our boarding passes and the lady at the front desk did it for us. I wish I didn't live so far away so I could go back.

This is absolutely awesome place where I had a chance to spent holidays and weekend break with…read morevisiting Krakow friends from abroad. It is beautifully located hotel in Bukowina Tatrzanska , in Polish Tatra Mountains with absolutely great facilities for relaxation and just to have fun in thermal pools and standard ones. You might get water massages or just swim happily in the sun. There outside and indoor pools. Slides and grotto- whatever you wish with fantastic views around. Absolutely cosy and beautiful Spa and Wellness Club and hotel with great views and so professional and attentive staff. I would like to recommend and soon I will add some pics :) Please, please feel free to visit their website.

The staff are all friendly and very accommodating. I am here with a conference and the place is…read morepacked. If you stay here ask for a room on the mountain side with a balcony. We are in a room with no balcony and a view of the parking lot which only has one odd window that opens. The thermal pools are fantastic and as a hotel guest, included. We are well fed at one of their 2 restaurants. One is modern and bright and the other is regionally traditional. I prefer the regional restaurant as it has a better atmosphere I think. The smoked sheep's cheese is a regional speciality that I do not enjoy it at all. The hotel room is basic but comfortable. The only negative would be the pillows which are lumpy and uncooperative. The wifi is overwhelmed I think with all the conference goers and does not work most of the time.

After initially booking the room through one of the online booking sites I had trouble getting in…read moretouch with the hotel regarding my reservation. I've called the hotel several times but was not able to reach an operator or the reservation desk. There is still some construction in progress so don't be surprised if you hear loud banging from the 5th Floor at 8:30 in the morning. The breakfast buffet was really nice and the hotel restaurant had a really nice dinner a la carte menu, the restaurant staff was better prepared then I thought, I was really impressed! If you are looking for good regional food, try the downtown area or any other place, just stay away from the Tradycyjna Restaurant which is also part of the hotel (another building) rude service and questionable food. Other feedback: - not enough free parking spaces -well appointed rooms but the single beds made into a double are not that comfy and have really small blankets. - general lack of organization - poor lighting in the hallways - getting to your room can be an adventure, in some cases you will have to take one elevator down and another one up. - not enough staff to answer phones - no decaf coffee - no room service menu - no concierge service Please don't get me wrong, this is probably one of the more comfortable hotels in town, just be prepared, I guess I am spoiled :)

Huge hotel, so I was afraid of massive amounts of people at the facilities. But actually the spa…read moreand the pool were quite nice and not too crowded. The rooms are nice and spacious. Buffet is 4/5. One annoying thing was finding a space to park in the huge parking lot, especially because it was icy and not shoveled properly. Overall a pretty nice experience.

I spent five nights in Apartmenty-Jan and was so pleased with my time in the villa. Our apartment…read morewas large but cosey and we felt completely at home during our stay. The complex itself consists of two buildings. Although an apartment style, there is a reception with staff on hand and the rooms were cleaned during our stay. The reception staff were so friendly and helpful, willing to give us directions, book taxis, let us borrow an electrical adapter for the duration of our stay and sending up an extra pillow for my boyfriend's 87 year old grandad's bad shoulder. The villa also has wifi so you don't need to worry about going out of your way to find Internet cafes and such to yelp whilst you're here! The villa is secure and we had no concerns about safety during our stay. The entrance for cars closes at night, you can look the door to the whole block and the apartment doors double lock. It was perfect for our stay and I imagine it would be ideal for families. With balcony rooms and impressive views of the surrounding Zakopane mountains at an incredible price, you're truly spolied!

Except the fact that it was hard to find this Villa from the north approach, villa jan has a…read morebreakfast buffet of a champion, beautiful view and comfortable room with patio.

Perfectly cooked pasta and HUGE portions for a mid-range price. If you're in Zakopane and craving…read moreItalian then this is the place to go to. In addition to good food, the upper floor of the restaurant has an outside deck with a view that you would not want to miss. Fresh bread is served with olive oil and top notch balsamic vinegar to start you off and I would have been satisfied with just the bread and oil and vinegar.

After a long day of walking around and then a spa treatment in the evening. My mother and I really…read morewanted to go out to get some food. Sadly most of the places nearby were closed or were closing soon given the Sunday hours. We walked by this restaurant earlier and we figured that in this moment it sounds delicious. They are open till 23:00 which is quite convenient. There was a very cozy feel about the place and our waitress was really nice. We had quite a good time, with a pretty decent pizza and excellent wine. It was a nice night full of laughs and good fun.

This is a hidden gem. It might not seem much but don't let the rustic furniture deceive you, this…read morekitchen is great. The dishes are genuinely prepared, great taste that allow you to appreciate the polish cuisine. I personally love their Zurek, sour soup with sausage. If you haven't tried it this is a good place. Most places don't serve it baked in bread because it's hard and requires a good oven. Their pizzas are actually really good. We ate us through their menu and it was enough for three evenings :) Rooms are clean and service is good.

Nice, clean and very central. You can definitely get cheaper rooms in zakopane, but at 160zł per…read morenight including breakfast this is definitely worth it. Large rooms with private bathrooms. The wifi signal depends on how far your room is from the hotel reception but its not a big problem as you can always bring your laptop with you to the bar downstairs where the signal is great. The walls can seem paper thin at times so the level of noise depends on how quiet the other guests are.