The staff are friendly and nice but the security guard is weird. Doing his job is fine but when he was digging through my empty handbag he was rude and horrible about it, maybe to cover the fact he got it wrong but he treats everyone like a thief. It's the first time something like this has happened to me but now I always catch him watching me even before I enter the store, besides always feeling like I'm being watched the staff are nice read more

Sanctuary Lakes Coles - Santuary lakes coles - Grocery Near Me - Point Cook, VIC

I'm not sure about you but I feel the introduction of the automated checkout hasn't improved anything as the lines are still as long if not longer than they ever have been.This becomes evident as I wait in line like a refugee queuing up for a United Nations care package.Oh how we complain about our 1st world problems like they are something lol. Anyways this Coles is my favourite as it's the only Coles that stocks the holy grail of Salt and Vinegar chips the Godly Simba brand S&V. I have been a fan of this particular flavour of chip since I was a wee one.The crinkles are dynamically created to hold the exact amount of salt to vinegar ratios ,and the crinkles have been designed to deliver there payload of flavour into the furthest recess of the taste gland itself. The Coles is open everyday and has a standard amount of items at typical prices.Peak hours will make you feel we are living in times of war and you may find its hard to find a car park during these times. Highlights------ Simba salt and vinegar chips International section Human and electronic cashiers Would I recommend you go--- Yes Would I go again--- Yes read more

Sanctuary Lakes Coles - Coles - Grocery Near Me - Point Cook, VIC

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Chester.B I'm retired old man,buying milk in this shop. I always support Australian product. Well, I was happy for last month buying Pura Lactose Free 2 L for $4.00.Today (2.08.2017) I see the price you lift up to $4.80!!! This milk is like every milk ,only Lactose free but no Gluten free! So, what is the reason you put the price up? Don't expect me to give you 5 star even your people work hard to keep the shop good. For today I give you 1 star. read more

(Back story ) So it was a warm Sunday afternoon, we just got home had lunch and headed off to Costco to do our bulk shopping before coming back to point cook to do our weekly grocery shopping as we headed back my partner realised that Dunnings road was still under road works so we decided to go to sanctuary lakes off point cook road which was new to us as we normally go to point cook shopping centre as it has all 3 (coles, woollies and Aldi), despite living in Seabrook . As mentioned earlier it was Sunday afternoon and so Coles was pretty busy .we started in the flesh green isle then worked our way to the other side .when we got to the personal/grooming isle my partner noticed that the Bonds socks were half price. ( we are both suckers for bonds socks ). As I was sorting out what I wanted, my partner told me that she forgot something and that she needed to go to the Deli and left me next to the Bonds with the trolly. I was standing there for a good 5 minutes as I assumed that she needed to get a ticket. I noticed to staff members on the other side of the aisle looking at me and whisper to one another, I didn't think anything and I continued on my hard decision -. The two staff members walked from the other end of the aisle and came and stood next to me continuously looking at me while doing nothing but rearrange groceries. That's when I realised that maybe they thought I was going to steal something and a few seconds later my partner arrived and in two seconds noticed how I was uncomfortable before blurting out in a loud voice ." are they here to watch you steal?' ( my partner in a previous life had been an undercover /recovery agent for coles so she knew the tactics). We left the Isle after choosing a pair each and contuse shopping .an Isle later I heard over the P.A a familiar voice (the same guy who was standing next to me ) "Security to monitor the cameras". I felt a chill and told my partner we should leave. She was not easily chased off so she said that we should finish what we came to do as we are not doing anything wrong. (DISCLAIMER: I am a person of colour and my partner is Caucasian) growing up I was told to avoid situations like this and just leave as if it escalates, chances are that no matter what happens I cannot be given a fair platform once the authorities were involved. Anyway -back to my story.. every aisle we went to one of the two staff were next to us monitoring what we were doing. Including watching us as we paid. As I explained it was Sunday and we came from church and so we were in our Sunday best( we were dressed smartly) so it's not like we didn't look as we fit in. We had other groceries and stuff from other shops -so obviously we did have some money to pay for what we needed. We had never been there -hence no prior occurrences/encounters in that coles. I have been racking my mind all evening what I could to change the incident and the feeling of embarrassment but I thought it's best I warn other People of colour to avoid this Coles and just go to any other around the area as to avoid the same feeling. Sometimes we cannot change racial bias and that is sad. Have a great day all and happy shopping .just not here. read more