I met with Jenna at Soul for the first time today and I was so impressed. The salon is extremely…read moreclean and bright. The array of products used are professional and varied, but not overwhelming. Jenna let me explain what I was looking for, made me feel very comfortable and spent time on my hair, not making me feel rushed. It was such a lovely experience and well worth the wait as she is in high demand. I am so impressed with my overall experience and I love my cut! 5 stars all around for Jenna and Soul.

I booked an appointment at Soul as one of the hairdressers there used to cut my hair…read more Unfortunately she was unavailable until late January so I booked with another stylist. The booking site didn't list the stylist it simply made the booking. Long story short, the person who cut my hair was very personable and ambitious to get started. She asked what I was looking to do so I provided her with pictures of a couple of examples of people with similar facial structure and hairlines to mine. She confidently said "oh yeah, that looks good and it will be easy", and she promptly started. I had a feeling early on that it wasn't going to end well as she faced me away from the mirror and started cutting my hair with clippers. The first few cuts felt normal, low on the back and sides of my head. But then she proceeded to cut well up into the hairline near the top of my head and at strange angles. She made no provision for blending and simply shaved the hair using a very short guard. She then trimmed my bangs and after 8 minutes she said she was done. I was in shock and disappointed to say the least, and I didn't want her spending another second on my hair as it was already a disaster, and based on how she finished I didn't think she'd have the skills to try and save the haircut. In the end I got a very bad military style cut and that's certainly not what I had asked for. I'm not the type of person to make a big deal out of things so I said nothing and I truly didn't want her to try and fix it, so I paid for the cut and left the salon very disappointed and wondering what just happened. It's a good lesson learned for me. I made the assumption that I was clear in the description and expectation of the cut, and I was trusting in her skill set. I'm not doubting that she can cut hair but I didn't feel that she made any effort to style cut my hair but rather a quick and dirty clipper cut. There was no blending, texturizing, or finishing. It was bad, really bad. My circle of friends and colleagues seconded my opinion so I don't think I was too far off. I do know of very good stylists at Soul (Lizanne and Jenna!) and I will make every effort to ensure I see one of them the next time.