Cheap clothes plus Gulf of "America" shirts - felt like a maga superstore. Nasty place.

Purchased a couple t-shirts here after I saw the repeated billboard signs. Lots of choices for swimsuits, sandals and souvenirs, too. Really friendly and helpful staff working here. Don't worry, if you miss this location there will be a few more on the freeway in both directions. read more

Candace and Kelly were working on the 4th of July at the 82790 Overseas Highway location and helped my boyfriend and me. Both women were very friendly, personable, and a lot of fun. We purchased T-shirts/hats and a bathing suit. Candace made sure we got the right sizes and made us laugh while doing a great job. Well done ladies, well done! read more

We loved it here! There was plenty of a selection, prices were good and Candace was sooooo helpful and kind. She wrote down a page full of her recommendations for things to do in the area and we had so much fun, there were things we would never known about unless she told us. Candace made our vacation that much better!!! Its worth it to go into Sandals just to speak with her, she's a joy!! read more

I don't know why the reviews are giving so much hate to this place. We dove up the keys and despite being diligent with sunscreen I got VERY burned so stopped for some aloe and a long sleeved shirt. There are several stores combined into one, walk through all and check out at the end. I was able to get everything I needed and my husband (eek, my husband! We are on our honeymoon) got a pair of *hey dude* shoes for the same price they are back home. There is a small fitting room and I very much appreciated the fact that they have a restroom to use. It's isn't fancy but it did the job and had scrub to sample for your hands. The employees were not OVERLY friendly but were polite. I'm glad we stopped! read more

I gave them 3 stars because the employees are great they have a good attitude. The store itself is messy and expensive they did have a long line and only one register open so it took forever to pay. Overall if you need some sandals or ts the quality they have is better than Walmarts but it's pricey. read more

Sandal Factory Outlet - Inside - Shoe Stores Near Me - Islamorada, Florida

I would like to let you know my husband and I just stopped by for lobster diving ts as well as rash guards for our grandsons and my husband and I were both planning on buying new sunglasses. This was not our first time at this location. We have been served many times by friendly helpful staff. This time there was a lady folding shirts instead of asking what we were looking for we asked. She did not stop to help us either did the two ladies at the register after I asked about the xxl size. My issue is not being asked can I help you find something. Anything particular you are looking for. I realize it is hard to find help however there were 3 women that I saw working not attempting to assist me as customer. It's really a shame because we have had excellent service at this location in the past. read more

I came here and was so excited for sandals. Let me tell you the surprise on my face when I saw it wasn't just sandals. This place has awesome apparel and just an overall great place to visit if you need beach wear. Definitely recommend it!! read more

They could not have been more helpful and kind when my daughter and I went to the store. 5 stars all the way! Thank you Sandal Factory!!!

I bought leather thong sandals for $50 and they broke. When I took them back to complain, I was treated very rudely and they said they wouldn't do anything about it. I had been a long-time customer but will NEVER go there or recommend them to anyone who comes to visit. Poorly managed company that sells SHODDY merchandise and has TERRIBLE service. read more

The most uncomfortable experience I've ever had. We stopped in to grab some sunglasses since I forgot mine. We wanted a pair from the case and the woman working gave us such attitude that we asked for them to open the case for us. I tried them on and said I'd like to buy them and she brought them to the front. When she handed them to the cashier, she spoke badly about us in Spanish thinking we couldn't understand. I've never been so offended. Don't go here, go literally any where else read more

The store has great selections of quality brands. Good prices too. Low rating is because the staff are dismissive and not helpful. Not a single staffer greeted me or asked if I needed help. Even when I checked out the woman didn't acknowledge me. It was so odd. I'm older, so customer service matters. read more

went in with my family today. found a pair of onclouds that I had been wanting. I grabbed an 11 and tried it on. perfect fit. box stated $139.99. got up to the counter and she says $192.46. In shock I repeat how is it that much it's labeled $140. she said no ma'am they are $169.99. At this point I ask, then how is the total $192 and why are your shoes mislabeled? the manager replies we have new staff, they are not familiar with our pricing yet. I ask the manager to honor the amount and she refuses. I also inform the manager of the remaining shoes (4 pair) marked at $139.99. she doesn't change their stickers. she also didn't change the sticker of the one I attempted to purchase, and placed it back on the shelf. Its utterly ridiculous. I'm sure they scam plenty of people who don't pay much attention. I believe a company should honor pricing on their merchandise it's false advertising. Edit same shoes are $149.99 with free shipping online. With taxes they were under $160 read more

Total shit hole. You're paying way too much for defective items. Rude service. Fuck you all.

If I could rate this place zero stars I would. First of all, we were in line just like everyone else. We were even second in line because there were 2 lines at that point. This lady said next at our turn but she was looking away expecting the other people from the other lane to come and get checked out, but we were right in front of her. We then shifted to the other line because we thought maybe there was one lane. So then four people went before us. When she had no one in front of her, we thought she would call us like she did from the other lane when we were in front of her. Instead, she turned and busied herself without even looking at us. I am Asian, and my girlfriend is Latina. We were ready to check out $200 worth of shirts and shoes, but with that discriminatory attitude and feeling we just went to spend our hard earned money elsewhere. We will never visit again, this or any of the other chains. P.S. the billboards around the area, 4 for $10 is all reject shirts in a tiny rack. See for yourself. read more

The lady with short hair who works here always has a smart remark. There is zero hospitality in this location... shop elsewhere or try another location ! read more

It's really a store geared for tourists in Key West. They do offer a lot of men and women's sandal, beach clothes, tee-shirts plus a whole lot more. Most of their clothes, shoes, plus sandals are name brand and their prices are comparable to department stores. I guess I was expecting some sort of deep factory discounts, as a matter of fact there really was not a lot of discounts available. I have gone to a couple of these stores and they seem to be the same. They do offer a lot of souvenir tee shirts but again I don't think that their prices are discounted. They do have a clearance section in the back corner of their store. I felt it was filled with really cheap cheesy, irregular tee shirts and other items that did not interest me. I come to Key West every so often and I always stop in this store hoping that they might offer some discounts. Its just interesting to come and see what they have, plus its a chance to just get out of the car to stretch. read more

Sandal Factory Outlet - Shoe Stores Near Me - Islamorada, Florida

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Don't buy from this store. Go anywhere else. Bought a pair of $104 flip flops and the first day I went re them they scuffed terribly bad. Manager refused to help me. But from any other store. AVOID AVOID AVOID PLUS he's ruin and treated me like I was a redneck. read more

Well if you like to be treated like a thief go on in. I was just there and bought some shirts and a necklace. After he scanned everything I said I was going to put the necklace in my purse so it wouldn't get lost because there was a huge hole in the bag. Well I get to the door and the alarm goes off and can't figure out why so I go back to the check out and get told to turn out my pockets I did that whatever then she demanded I EMEPTY my purse at that point WTF!!! I told her if she was going to act like a thief she should do it in a private place not in front of a bunch of people. She took the receipt so I demanded it back so I could see if the necklace was scanned FYI I told her I had it in my purse to begin with I looked at the receipt and the guy didn't scan it surprise surprise. Also they will not hesitate to outright call you a thrift yes she ACTUALLY CALLED ME A THEIF while I was paying for their F-up The way they handled the situation is sickening I will NEVER step foot in another one of these stores ever again. These people don't care at all especially for tourist/visitors I'm from WI and been treated like crap in the keys the entire week. read more

Incredibly knowledgeable, sincere, gracious & welcoming staff. One of the widest arrays of quality sandals I've found in any brick & mortar store. Deanna & Tiny are a testament to what exemplary customer service should be. Sandal Factory has lucked out to have Deanna & Tiny represent their store. (I'd personally like to have them as employees) Definitely worth the stop most certainly worth the drive. Cannot say enough about Deanna & Tiny. Thank you so very much! read more

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Terrible! Nasty, mean female owner or manager. I waited patiently for 15 minutes until one of the two dressing rooms became available; then she was very nasty to me because I came out of the dressing room to see the shirt in natural light due to the poor lighting in the dressing room. I wasn't even in the room for more than 3 minutes. She then made loud comments to other staff about "...people needing to show their outfits to their spouses and walking around taking too much time in the dressing rooms..." Clearly, she's forgotten who keeps her in business. This really isn't any sort of an outlet. Prices are full retail and all the signage in the windows that says 50% off are really kind of a tease because the only section that has a sale is a really tiny little corner of the store. Definitely a tourist trap. As a local I'll never shop here again! Never. read more

If you buy the sale items looking for patches in strange places they are holes in the fabric. if you wash it afterwards it's holy, lol.

They real u in with the 4 t shirts for 10.00 But you can get them if you want them bad enough they are mostly returned shirts with stains or tears. And probably worth the 10.00 Anyway. Prices are kinda high but they offer a tourist money pit and they are busy. So more power to them read more

You notice the signs all up and down the highway as you get into the Florida Keys. After seeing about five of them, I decided to stop in, and they had the big three T-shirts for $10 sign! Hey, that is worth stopping in and checking out! I looked around the entire store and don't really think I saw the three shirts for $10! They do have some nice looking shirts, but they ranged anywhere from about $15-$25 or so for a T-shirt. They also have a ton of shoes, souvenirs, clothes, food, etc., all which seemed a little higher than average in price. Of course, they cater to visitors but like someone else mentioned, all of the items appear to have been made in China! Like I mentioned, they have some nice looking T-shirts, but don't expect anything that you would probably like to be inexpensive. It's worth stopping in and if money is of no concern, you'll find a lot of things you'd probably like and will want to get. Just don't go in thinking you are going to find some really great, inexpensive items or nice, $3-$5 T-shirts. read more

Bought $90 OluKai flipflops which were defective and the straps began ripping out the first day I was wearing them (lightly) when I went in to return them they did not offer cash refunds. I chose a similar pair to exchange (the only way I was going to recover the lost money) and added on a couple decks of cards to get the total cost to close to the original pair of the flip flops. There was a $0.03 difference (below) what I paid before and the lady at the counter told me she would not process my return unless the $0.03 was covered and made me buy an additional product which was more than $0.03. Crooks, they are just trying to squeeze you for your money. Do not buy from here they are shady and thieves! If there was an option for 0 stars that is what I would have rated this establishment. Do not spend your hard earned money here. read more

Their tag line is "don't pay Key West prices". Well, they can't be any higher. They do have a huge selection the cheapest pair were Tavas at $25. The majority of sables were over $50 Didn't see any T-shirt under $20. Waste of time. read more

I live in flats. They do shit flops, dress flops (that's a thing in Florida) flops made out of yoga mats, flops with bottle openers in them... I don't know what I would do without the store. read more

Very well organized and by far the best prices we have seen down here. Got two hats and two T-shirts for a TOTAL of $30! You should stop here for souvenirs! Worth your time. read more

On our drive to Key West, we saw a bunch of billboards advertising 4 t-shirts for $10. After skipping a few, we thought why not take a restroom break and check out that great deal. So when we went inside, we saw a bunch of folded t-shirts that were priced from $15 to $21. Those were definitely not 4 for $10. I asked the lady where were the t-shirts and she pointed to the back of the room. Ok, let's go search for them. After circling a few aisles and still can't find them, we asked another lady. She pointed to one circular rack with t-shirts hanging on them. It looks like a clearance rack and there's only 1 rack. It was 4 kids size t-shirts for $10 and adults cost a tad bit more but still cheaper than $11. I think it was $10.88 if my memory serves me right. We went through the rack a few times trying to find a good logo and designs. They had a lot of xl sizes and not much of other sizes so it was a very limited selection for us. We ended up settling for 6 t-shirts and a cute $6 turtle keychain. Strange thing is that they have at least 5 locations scattered on the Keys Islands so I assume business is good for them. Can't go wrong with cheap t-shirts as souvenirs but with all the billboards, I thought it would be a store full of racks with these t-shirts and not 1 rack on the far back of the store. read more

Sandal Factory Outlet - Shoe Stores Near Me - Islamorada, Florida

JUST DON'T DO IT. These people are nothing but schucksters. Driving to Key West, this garbage company has signs everywhere along the highway touting: "Don't pay Key West prices! T-shirts 4 for $10!" IT'S A LIE. The wife and I thought: "Huh, let's just wait until our return trip and we'll stop." Big mistake. This is an overly-priced tourist trap that has a single rack of garbage, defective shirts that they sell 4 children-sized shirts for $10 and 4 adult-sized for $11. The remainder of the store is just simply a scam. There is a great selection, but at noticeably higher prices than t-shirt places right in Key West. False, deceptive advertising is the only way to summarize this establishment. read more

This place is so misleading. With tons of signs on the road, advertising this joint and affordable t-shirts, you feel like you have to stop in. Then, when you do, and find everything is way over priced and the sale t-shirts are all mixed up on one solitary rack, you wonder why you even wasted your time. No thanks. read more

Like to be treated like garbage? Go to this store! With my family in the strip mall with this store and one other. My wife and daughter were in the next store and this happened to me and transcribed it to a letter to their corporate headquarters, but their email form on their website only allows 100 characters...must get a lot of complaints!!! So, here is my letter, which I guess I have to send snail mail: Incident: 7/10/2021 at approximately 6:15 pm at: ISLAMORADA MM 82 Oceanside 81917 Overseas Hwy. 305-664-9700 I was jut in your Islamorada Store located at: 81917 Overseas Hwy, Islamorada, FL 33036. I walked in with the remnants of my McDonald's drink, and was looking around trying to find Birkenstock sandals for my wife. An elderly clerk with gray/black hair, when I asked where the Birkenstock's were, immediately told me to put my drink down on the counter, rudely, then, I believe she thought I was intoxicated (from Ice Tea) for some strange reason (I don't know what was in her head). She then pointed me in the direction of the Birkenstocks, and then, immediately, started 'rearranging' the shows directly in the middle of the Birkenstocks, so I had a very difficult time looking at them. Kept getting in my way. I then asked which shoes were for women, as I my wife was interested in buying a pair (our family is on vacation, and had been shopping all day), and then, again, rudely snapped, ALL BIRKENSTOCKS ARE UNISEX! She then asked me where my wife was! (She was next door, but none of her business!) This information provide by your company's representative is incorrect, as I looked it up immediately in my car, after I left the store. I don't like to be treated so rudely, and from the Birkenstock own website: ARE ALL BIRKENSTOCKS UNISEX? Some Birkenstock styles are unisex (e.g., the Arizona) and some have been designed with women's styling and movement in mind (e.g., the Mayari and Madrid). Please ensure that you are ordering the correct gender/size during checkout. https://www.birkenstock.com/us/faq-are-all-birkenstocks-unisex.html?gclid=Cj0KCQjwiqWHBhD2ARIsAPCDzalSVhhgnmvNl4zyGMxwVTYBwoeWCjtMZEufkQ3A_f5meLXvblmy_IMaAkB_EALw_wcB Is this how your company trains people to handle the public, which just leaves one to leave immediately, and spend our monies, literally, next door? Wild behavior and assumptions by your company's representatives (am I a thief, ex-con planning my next big heist in my Ralph Lauren shirt, Columbia shorts, and new Nike sandals???) lead to queries and comments like this and extremely negative reviews on every review website. Is this the type of behavior your encourage and/or condone? read more

What a joke this places is.There's about six of them from Key Largo to Key West. They're all the same tacky tourist gifts. They are overpriced. They advertise for T-shirts f4-$10. You have to go to the back of the store to find a rack that has T-shirts on them that no one would want to wear out in public. Save your time and your money and shop someplace else! read more

Customer Service is absolutely pathetic. I definitely suggest manager Dan please teach your staff how to behave! Giving attitude towards paying customers isn't a positive way to have customers come back. Once again Dan teach your staff how to behave properly. Also have your staff gain more of an understanding of what the customer said, have them repeat what they said back to the customer just so there isn't any lost or misunderstood information. Just a little advice from a good/successful business owner. read more

Don't go here. Horrible customer service. So rude!!!! They don't want to help in any way and I asked the lady if she was the owner. She said no but I am now. Wow. No smile nothing. Don't go there. Save your money. Horrible first interaction with the keys. I'm traveling from california and that service wouldn't last 2 min. read more

TERRIBLE DO NOT GO HERE! Super cheap items and horrible customer service. I bought a pair or water shoes and I used them on the boat ONCE and the rubber was expired. I came back to the store 24hours after buying the shoes (according to my receipt) and she said "it's not my fault you bought cheap shoes" like wow . Avoid this place at all cost read more

Beware. The signs entice you for miles with 4 for $10 t-shirts, but there was a single circular rack of rough fabric tucked in the back, some with holes or stains. Everything was super pricey and nothing was of interest. We would have paid $16-$20 for a single t-shirt if we could find one that was soft with a print we liked. If you must stop do so at the beginning of your trip so you don't hold out thinking you will try this place on your way out of town. read more

Saw a lot of signs down the road to key west. Stopped in on the way up, just to see what the fuss was about. Everything is overpriced! Other than souvenirs, that are cheaper in key west, all of the clothes and shoes were the same retail prices. The signs are misleading. read more

4 for $10 shirts on one small rack but a huge street sign to reel you in. Most of those shirts were defective or returns. I'd be fine with that if the customer service was somewhat decent. Staff is very very very rude. Had to ask the woman to repeat the total twice. Second time she huffed it out. Without tourists like me shopping in your store you wouldn't have a store to work at. read more

Nice place to stop while traveling threw the Keys. They have a great selection of really catchy T-Shirts that are geared towards the Florida Keys and they are funny. They have swimwear, dresses, tropical clothes, and of course sandals. Good outlet right off the road. read more