This is an update of my experience with SJHC in Farmington NM. in 2024…read more Formerly, there was an audiologist(?) named Tim Jones, whom I reviewed previously. Jones claimed that he was a "Doctor", and even made up a childish Yellow Pages ad making that claim, and implying that you will receive head high stacked boxes of benefits from him. Be clear, Tim Jones was NEVER a "Doctor", and likely has not received such a degree any time since! 2024. the impersonator is gone, and was replaced by Dr. Lucia Story, Au.D., a real doctor, and a very kind, and understanding, human being. I can't say enough about this person, and business. The imposter is said to have NO connection with SJHC, so you can go there with confidence.

Dr. Timothy Jones - Thank you and your team -so much for your superior service …read more I have been wearing hearing aids for over 7 years now. I appreciate your honest answer when dealing with not only my hearing loss , but also the financial decision it is to own hearing aids . His office team members help schedule me as a new patient quickly & in my time frame for my benefits for insurance. I was greeted at the door professionally & given all my benefits upfront prior to seeing the doctor . Dr. Jones was professional & easy to work with during all of my appointments . I highly recommend this office in Farmington & Durango - Excited to have a doctor on my side . Many other places can be "creative" about the way things can be billed to your insurance - be careful out there . Call Dr. Jones for your next visit .... I know you will not be disappointed ! Hear-you -later ! thanks VickieC

Disgusting and incredibly privileged behavior from the clinic "manager," Crystal…read more I traveled over TWO HOURS to see a doctor today, only to leave within 10 minutes without being treated because my elderly Navajo mother needed assistance signing paperwork. The complete lack of compassion, understanding, and basic human decency was honestly disgusting. My time, gas, and money were wasted, and we were made to feel like an inconvenience over something that could have been handled with basic empathy and professionalism. And unfortunately, I can't say I'm entirely surprised considering this clinic is located in Farmington, a community with a long and painful history when it comes to the treatment of Native people. As a Navajo woman, watching my elderly Navajo mother be treated with such little consideration was deeply upsetting. I will be documenting this experience on multiple platforms in case this so-called company decides to delete or suppress my review. To caregivers, patients, and especially Native families: please seriously consider whether this is a place you want to trust with your care. Find providers who actually value your time, your money, and most importantly, your dignity. Absolutely unacceptable.

Horrible experience with front desk staff and manager. Drove three hours from home to my…read moreappointment and told that I needed to be rescheduled because I didn't fill out forms on-line. Asked for the forms & completed within 5minutes, still they said I needed to reschedule appointment. This was absurd, no consideration whatsoever for long travel to clinic. I'm a Caregiver for my 100% Disabled Veteran husband & I had to take him with me on this long drive to Farmington. This type treatment was uncalled for, no empathy whatsoever. Six hours of driving for nothing, considering high gas prices & wear & tear on vehicle. Will never visit this clinic again and hope Native people go elsewhere.

I would not go to these clowns. If you can, drive to another completely different set of ear, nose,…read moreand throat doctors. I had nose problems for awhile. It was really a big deal to me. Get this fixed! I went to Pinion Hills Ear, Nose, Throat. Dr. Clark did a bit of surgery on my nose. Deviated septum. Something turbinates. After the surgery, I went home. I had roughly 4 days in a row that my nose did not get some kind of congestion. The stuff really bugs me. It effects my sleep. I told Dr. Clark as much and went in for a followup. The guy was more interested in sticking up for himself rather than take me seriously. "It looks good to me. Maybe use saline spray." That's very professional, but what do you expect when you live in a small town? You're stuck with the guy in your town. I went home. Came back a month later for another followup. I told the guy that I still have congestion at night. He wanted to explain what a good job he did. That was his attitude. Then he went on to say he uses Afrin every night. Three squirts per nasal passage. Really? A trained EN&T guy needs nasal spray every night? You mean to tell me he can't go to another EN&T guy for help? I thought he was b-s*itting me. In the end, I had the surgery and still have about 75% of the original problem. Since the surgery I went back three times, which is the right thing to do. Talk to your doctor. Tell him what's going on. With Clarke, well, I felt like I was talking to a wormy stick. All I got were comments about how good a job he did and maybe I should use saline spray. He suggested nasal strips. Don't work. He suggested nasal cones. Do not work. I can't afford to buy cure after cure, only to find out they don't work. I told the doctor the problem is further up. Nasal cones and strips do not work. They guy didn't seem to hear that. He was possibly insulted that I did not experience immediate and complete relief. For the record, I have tried 8 different congestion pills. I have used Nasalcrom and Flonase. I have sleep propped up. I have used Vicks vapor rub. I have tried to get a second opinion, but it would have been from a guy in Clarke's office. Like that'd go well.

Disgusting and incredibly privileged behavior from the clinic "manager," Crystal…read more I traveled over TWO HOURS to see a doctor today, only to leave within 10 minutes without being treated because my elderly Navajo mother needed assistance signing paperwork. The complete lack of compassion, understanding, and basic human decency was honestly disgusting. My time, gas, and money were wasted, and we were made to feel like an inconvenience over something that could have been handled with basic empathy and professionalism. And unfortunately, I can't say I'm entirely surprised considering this clinic is located in Farmington, a community with a long and painful history when it comes to the treatment of Native people. As a Navajo woman, watching my elderly Navajo mother be treated with such little consideration was deeply upsetting. I will be documenting this experience on multiple platforms in case this so-called company decides to delete or suppress my review. To caregivers, patients, and especially Native families: please seriously consider whether this is a place you want to trust with your care. Find providers who actually value your time, your money, and most importantly, your dignity. Absolutely unacceptable.

Dr. Palmer is nice, but this place is always so busy and has so many patients it feels very…read moreun-personal and they've forgotten to send a referral for so long I've just switched doctor's offices.

All the physicians we have seen here have been great. They have been knowledgeable caring and…read moreprofessional. The nurses are on par with the doctors. The counter staff is on the ball and always remembers to call to remind us of appointments. I like the fact that there are separate waiting areas for sick and well children. I also like that the waiting area is decorated colorfully with a big fish tank and a play area.