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    Sandia Satellite

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    CenturyLink

    CenturyLink

    (23 reviews)

    Westside

    I would advise ANYONE with CenturyLink who has had a rate increase to call the Billing Department…read moreand do the following steps I have outlined. You will reduce the amount you pay. I called the Billing Services 1-800-244-1111 number on 4/6/2018. My yearly introductory rate for 40 Mbs high speed internet had expired ($49.71/month). My latest bill had almost doubled, to $85.85/monthly. I talked to Dennis Phillips at the billing call center. He was extremely nice and patient with me and said he could apply a standard rate (Plan for Life) to my bill, thereby reducing it to $59.99/monthly before taxes. He said he would be transferring me to the Retention Department and for me to ask for a Customer Loyalty Credit. Upon transfer, I talked to Nicky, who told me she loved working for CenturyLink and had been working for them for 15 years. Nicky, a CenturyLink account specialist, was super nice and helpful after I told her how long I had been a loyal customer. She told me she could apply a Customer Loyalty Credit which would reduce my monthly bill (with taxes) to $49.71. This was the same rate I had been paying for the first year of introductory service! Nicky was able get me a credit for $25, since I would have to pay $84.85 for the current month, before the discounts kicked in and my bill went back down to $49.71. Dennis Phillips and Nicky both rock and deserve a raise from CenturyLink. Perfect, fast, customer service with the personal touch. If you ask for them I'm sure they will help you too.

    Internet service disruption in area for 10 days, each day says repair by next afternoon but…read moreisn't... can't speak to a person to get information. When it works, Internet service is fine but when it doesn't, good luck trying to get it fixed or to know what's going on. HORRIBLE CUSTOMER SERVICE!

    Sandia Satellite - televisionserviceproviders - Updated August 2026

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