Nice staff, knowledgeable, eager to help, I did not have to wait for long to be attended to, and did not have to ask any extra questions.

These people are the worst cellphone company around with horrible customer service based in a country where English is not spoken well. Maybe there are other bad ones but Xfinity is close to the top. Billing process suxs - no Xfinity store will take a check for your bill - not even cash - just your credit card which they try to store and gain access to your CC information. They repeatedly tried to get me to give them my bank account information which I refused. read more

We are all so tired of this company! We loose internet often and the speed is never what we purchased. This company is the perfect example of the lack of quality across the American society, what a shame. read more

Before living in Los Lunas, we lived in Santa Fe. Se had xfinity/comcast for many years. Every month we never knew how much our bill would be/different every month for years. Contacting their customer service was always/ ALWAYS A harrowing Experience. We would never consider having xfinity foe anything even if they paid us every month. read more

Horrible terrible company. Company makes it impossible to talk to a human about a problem. AI actually hangs up on you if their platitudes are not working. Avoid company if you can...at any cost. To reiterate: this company is the worst. Can never find out why Internet is down so I can make an informed decision as to whether I stay or go. So I guess I'm going to e. read more

I wish I could give 0 starts, the XFINITY internet is out so often it's like some kind of cruel joke. you all are worth billions how hard could it be to keep the wifi up. god help you if you try the customer service line. if you are lucky you might get a human being after 30 minute of trying. then it 50 50 that they will be of any help. what a shit business. read more

I was forced to used Xfinity (which also goes by Commcast) because there were no other internet providers in my area 6 years ago. Since then they raise the bill every chance they get. Claiming "free" speed upgrades and other features i dont need and did not request. ( I dont even have a TV, they bill you for those 'free' features later. ) Sometimes I watch moves on my lap top and go on social media. That's about it. I have to constantly check my bill to make sure it hasn't been increased and then make phone calls to TRY to speak with a real person ( NEVER easy to get to a live human) to get it lowered again. My mother also was forced to use Xfinity up in Santa Fe for the same reasons. (no other providers at that time). Mom is 85 so I have to do all the internet stuff for her. When I tried to lower her bill ( they raise her bill without her notice for services she does't need... over $100 for internet and she only goes to email !!!) I was told I couldn't adjust my moms bill as her modem was set to "stop working" and she would need some new modem or something..... He said "all the customers modems are being upgraded and will stop working".... that was about 4 months ago...... my modem and hers are still working....... I have photos of this text conversation with a "customer service rep" via the online chat..... that representative outright LIED to me so I wouldnt be able to lower her bill to the actual services she needs. I am DONE with this company. Spend your dollars on a more honest company that you dont need to baby sit and will be easier to reach is something goes wrong. read more

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It is the WORST company I have ever dealt with; I am still waiting to have them UNLOCK MY PHONE (2 days) to move to another carrier. They also promised $400 off of my iPhone 14, but they could not port over both our numbers and forced us to pay $859 for a phone that was promised at $459. Two months, and they never honored the discount. Stay away; they never call back when they promise, you can rarely understand the customer service people from another country, and the company culture is once we got you, we will screw you over every way we can. read more

Xfinity is just awful. i've been fighting them for months over equipment.They sent that I did not order. When I took it back to the store, the numb nut canceled my service. After an hour on the phone they finally sent out a text to reinitialize service... but in doing so, he cancelled service to my other t v box. Another hour on the phone and they finally sent out a guy to reinitialize service... and a few weeks later, after all of their mistakes, i'm hit with a hundred dollar service fee. Their chat bot sucks. Their online support sucks. Their phone tech support sucks. I i think you get the idea. read more

Internet is spotty--at its best. Customer service is non-existent. The absolute worst company I have ever had to fire.

I will never again move into a house that is only serviced by xfinity. I spend more time dealing with the incompetence of the store and phone support than I do watching TV. Inconsistent information. Straight out lies. Adding items to my bill I didn't request. NO support for the disabled on the phone. Mandated online payments with stored credit card. Rude operators after being forced to push buttons for 5 minutes. Then if you push the wrong button their automated system hangs up making you start all over again. They absolutely make me nuts. The worst run company who evidently doesn't care because they have a monopoly in this area. read more

Xfinity is the worst company, they are not keep the promised. it is the bad customer service. I am please i am not with them any more. read more

Ive about had it with this company. Internet has been down for two days. I was told it was fixed, but here we are. I went to the Xfinity store off of Holly Paseo area. Nobody in that store wanted to be working there. Lots of eye, rolling and condescending behavior from the gentleman with long curly hair. and yep! customer service lies to you! they just try to shut you up. I will be terminating our service with them soon. read more

It's absolutely ridiculous that in this "city" you have have at most 2 national internet providers. Your options are pay for WiFi for like $50 or pay for WiFi for like $100. Honestly, it doesn't matter because crappy internet service is crappy internet service. I'd gladly pay for fiberoptic internet but that isn't an option in this "big city". This is the nature of big business these days. Forget network upgrades because they have stock buybacks and/ or dividends to pay stockholders at the expense of us poor schleps. Fiberoptic internet? Not a chance. Network updates to prevent the almost daily service interruptions? Dream on! Pass the blame on to poor hourly customer service reps who will get chewed out by Karens and Kens all over the nation? Absolutely! Oh and don't try to call in. You'll get their 2nd rate automated voice controlled "assistant" which will do nothing more than loop you back to the beginning til you get so frustrated you quit. It will be a major stroke of luck to get to speak to someone unless you're threatening to disconnect and then you'll be connected immediately. So no matter which way you slice it in ABQ, you're gonna get crappy internet. read more

XFINITY - Your typical Xfinity message. - Internet Service Providers Near Me

I switched to Xfinity from Direct TV/CenturyLink because I was without service for 14 1/2 days and no adjustment was made to the bill. The entire neighborhood was out due to their equipment failure. After extensive talks with Xfinity, I signed up for TV, landline, cell service and internet. I was told there would be no installation charge if I did the work myself. After getting the equipment I installed it, however, the app needed to activate the services would not allow me access. I finally called tech support and was told that they would have to send someone to troubleshoot the problem but as I attempted to do the installation I would not be charged the $100.00 fee. I was immediately charged almost $200.00 for the initial service. The technician came out and completed the installation. But said he would not be able to activate the cell service. My cell service was never activated and I continued with my original cell provider. I received notification that Xfinity had taken an automatic payment from my account for cell service. A few days later I was notified that they took a further almost $300.00 payment for phone service, TV and internet. They had charged an additional $100.00 for installation. I called the service representative for an explanation on the cell phone charge and the extra $100.00 installation fee. After almost an hour and 3 different representatives, I cancelled all services. It is a shame that the costs of these services are so high and the citizens of New Mexico have few options. Please think twice before you consider Xfinity. read more

I went to the xfinity store and picked up a modem for internet service. A tech came out on Sunday to see why I couldn't connect and found that I had no cable running to the house. He said he would be back on Monday or Tuesday with more information and help. No one showed. I have been unable to reach a live human at Xfinity after 2 hours of trying - just bots and online support - no help, yet no way to get the status of connecting internet service. I am beyond frustrated. Doesn't anyone care about customer service anymore?? read more

Xfinity sent me a new modem saying that they upgraded my internet. I have it hooked up to my TV and I have a Roku device. The Roku device requires a USB port and the new modem doesn't have one. I made several calls to customer service and first I got someone in South Africa and the next one I got someone in India. I have hearing issues and sometimes have trouble understanding the accents over the phone. I requested someone in the US or for a local store phone number and I was told that I would have to keep calling back and maybe I may get someone in the US, they can't transfer calls and don't have local numbers. Waste of time! read more

What a headache! I spend more time on the phone with these yahoos than I do with my entire family in a week. If you're lucky to get an agent after 30 million questions from the virtual assistant they send you to an agent in the Philippines where you have to start all over. They will tell you whatever you want to hear and you 3 hours later, blood pressure is through the roof and you got a 40% chance of resolving the issue. What a joke. read more

I've been with Xfinity for 4 months now and the modem they gave me is failing for a 3rd time. t's super frustrating to get help! The Xfinity assistant app doesn't understand what I'm saying but insists I go through it. It's takes much frustration to get to a live agent on chat and then the agent couldn't help and sent be to an automated line that sent me back to Xfinity assistant. I dread using the Xfinity assistant and if there's a number to get live help I haven't found it. read more

Xfinity stinks they don't want to help you or anything else I would never recommend this to no one

Please do not ever consider doing business with Xfinity, in any capacity. Xfinity in general is top-tier with Nestle Foods as one of the worst corporations on the planet. Their associates are either deceitful or straight up manipulative and are not qualified to do even the most basic job of answering questions that are honest. The internet service I was provided was horribly inconsistent and the process of trying to get a representative to service it was an absolute nightmare--I wasted so much time that eventually I had to cancel my service because my internet connectivity issues were never resolved and they still had the gall to charge me an early termination fee for service that was impeccably inadequate. So if you... don't want to waste your time trying to connect with service techs don't want to waste your money on TERRIBLE internet don't want to get frustrated by their TERRIBLE automated systems don't want to have representatives misrepresenting your options for home internet (and the costs associated with it) Then don't choose XFinity. Don't choose it for any business you do. Terrible company, terrible ethics. I hate Xfinity with every fiber of my soul. I wish I could give them a 0/5. read more

Theft of services occurred when requesting a Modem Upgrade. Always get the first and last name and operator ID number when calling customer service and or sales. If they refuse ask to speak to their supervisor or manager. read more

Horrible customer service. It takes a lot for me not to want to do business with a company , but when I reach that point I'm done. I've been a loyal paying customer for 2 years. I would steer clear of these losers. Don't trying to navigate their assistant, it's BS. read more

I have been having outages for about two weeks every couple of days. I work from. home so when I have no internet net I can't work. It goes put for about two or three hours at a time. I called xfinity to find out why this was happening. I was told they were doing upgrades in my area. I asked for a credit and was offered $14.00. Then they offered me a free apple watch. I don't have an apple phone but accepted it. Then I find out I have to add a line for 12.49 a month for 24 months.....so not free. Very disappointed and will be looking elsewhere for cable and internet. read more

An Xfinity team showed up on our property to install a line for our neighbor. We discussed at length the route they intended to dig, which was flagged. Our concern was a mature juniper tree near where they intended to dig. We asked them to dig as far from the tree as possible. They showed us a flagged route where they intended to dig, outside the tree drip line. After they left we discovered that they had dug all of two feet within the drip line of the tree! They lied to us. I called customer service. They responded with derision. If our tree dies, I will sue Xfinity for the replacement cost. I have no idea if I can make them pay, but this is unconscionable. read more

0 stars!!!!! For the last 5-6 days our WI-FI is in and out. Mostly completely out. When I call it is an automated system that tells me we know you are experiencing an outage an agent can't help you, then a hang up. I tried to get credit on my bill it only gave me $17. I pay a lot monthly for reliable service. Everything at my house is streamed. Apparently there's a huge outage in my zip code. I have tried to use the chat feature for the billing they transfer me to internet customer support where I am number 87. I have had Xfinity for 14 years. I paid their prices for reliable service and the customer service now I don't have either. My patience is nonexistent now and I have had more then enough. Take care of your customers they take care of you. Don't take care of them and they leave bad reviews and you lose their loyalty to another carrier. read more

Been paying $90 a month for the service to not even work. Tech came out and checked switch the boxes worked for three days and I'm now back to the stupid light blinking green and no internet connection. The website is worthless and so is trying to get any tech to come out anytime fucking soon! read more

Comcast is awful! I had a technician yesterday as all my 3 services had problems. Obviously related. He just looked at his smartphone and said 'you have not had problems for the last week. That is all he did! He did not even have to come into the house for this statement. He fixed nothing and did not even look at the problems I had. His name is Andreas. He just left. There is no way to access a real person online. You can call and listen to music while they check your address (many times) even after the 5th call to them I get the same recording!. I know there is Chat but it has been useless in the past and I do not want to do this by chat. They obviously do not want to speak to you or to complain. Their website is awful. also and provides no help except that is not relevant to you. read more

Avoid them if you can. They'll charge you in a heartbeat for service but the service is non existent. I've bought new modems cables and routers, yet my service keeps dropping. Even after waiting to speak to someone, still no luck. They charged me $100 for a technician visit all he did was mess with the wire in the wall till the signal was steady. That didn't stop it from constantly going in and out. Then I talked to them again. The lady I talked to lied when she said they would knock off the visit fee. They lied when they said they'd send a senior technician. I'm done with Xfinity/Comcast, they've been nothing but a headache and stress. read more

I have never written a terrible review, but I strongly recommend against using Xfinity Mobile for the following reasons: i stupidly agreed to transfer my phone, iPad, and Apple Watch from T-Mobile to Xfinity, and the guy who did the transfer failed to cancel my iPad & watch, but told me everything was completed. Thus I was billed for three months for services thru T-Mobile & Xfinity. When I tried to get this rectified, I spent 90 minutes with an Xfinity supervisor (whom I waited online for 30 minutes) who told me that there were no lines that needed to be ported to Xfinity so it was T-Mobile's problem. This was in fact, a LIE. I found the line #s on my bill. The next day, I was trying to make phone calls & started getting messages that my bill was unpaid, also untrue. When I called to get this remedied, the person agreed that it was fully paid, but was unable to get my phone working. She did not transfer me to another, more experienced person; she just said she was sorry for the "inconvenience" of having no phone line. That was it! I then spent about an hour with a competent person from T-Mobile who not only got everything done, but is working to get some of the charges dismissed. I truly have never had such a bad experience from a telecom company. I rarely get angry at all, but I have been furious because the people were incompetent and dishonest. Bad experience. read more

The manager is very authentic and cares about the service provided. Though I'm not a fan of xfinity, this store has good customer service

Worst customer service you could possibly imagine! Extremely difficult to get someone on the phone. Literally takes more than 20 minutes of automated messages and verification just to get started. Very disappointing and discouraging read more

I'm having a non-internet issue, but Xfinity will not talk to me because their system says there is an outage at my address. There is not! And this non-outage has been going on for 72 hours! I don't think it will ever be resolved--oh, because there isn't an issue to resolve! I walked away from comcast/xfinity years ago--and was never happier!--I must have gone a little crazy to think that saving a little money would make it worth it to do business with them again... Never again. Now I have to research other internet/phone providers. read more

Xfinity lies about savings on your services that say how much cheaper it would be if you did this or that and then the bill comes and it's double what you were paying! Tell me how only internet is $145.00??? And to get to a live agent is impossible! "We're sorry in order to speak with an agent you have to pay bill" I paid the bill and now the bot is saying their able to help me. I paid the bill to speak with someone and was still unable to. Horrible! And let me tell you after the "upgrade" the service is slower than before. @Xfinity fix your poor customer service. Your bot is so inconvenient for your customers. Do better. read more

Worst customer service ever. I was trying to be a new customer and never received my modem for Internet service. Was told it was ordered several times and then always told it was canceled. Have them money for no services. This company needs real customer service training. read more

Comcast/Xfinity customer service is non-existent. If you contact them, do it through chat as that is the only way to have proof of what they said. If you call, they won't write the correct notes and then blame you. Be prepared to not have the service work when you get your self-install modem (yup, have to do it yourself and fail before they come help). You will be without internet for a few days. Happened at all 3 of my residences. If we had an alternative, we would switch in a heartbeat. read more

I wish I could not add even one star!! Xfinity all around customer service is terrible as well as the local office customer service with supervisor Crystal who refused to look at notes from the home security department that requested I return our equipment to be credited back! it's taken me three days to get our $1300 credit. After many attempts to get through the correct department, I finally got a rep who took the time to assist me and make appropriate notes along with a supervisor approval. But, I had to go through their stupid phone tree going in circles and yet being told I cant get the credit. I wish their phone system was better, that their staff was properly trained and most of all took their time to help cus who have been with them over twenty plus years!! read more

If I could leave a 0 star review I would. I recently moved into a house and set an appointment to have internet connected to the house. I was unaware that there were no cable lines dug so an appointment was set for a dig team to come dig the lines. At the time of the appointment no one ever came. I even received a message that the team was outside when they were not. This same situation has now happened four times and I am going to cancel my plan with them and find a provider that can actually send someone to dig cable lines when they are scheduled to. This is the worse internet experience I have ever had and will never recommend xfinity to anyone. When calling the support line I am told there is nothing that can be done and I am fed up with being told that "this time the team will absolutely make the appointment" clearly that will never happen. read more

The quality of the service provided is poor. The internet connection fails to work correctly. Frequent intermitant failure of internet service has occurred with out resolution for the past two years. More than 10 service calls have occurred where a "technician" shows up and FAILS to correct the problem. The billing statement charges $100 for a service connection fee every time a tech shows upat my house. I then contact the ISP to have the inappropriate charge removed. This happens on a monthly basis. Multipal credit adjustments have occurred amounting in $100's of dollars refunds requiring hours of my valueable time dealing with these CLOWNS on the phone every damn month. XFINITY IS A HORROBLE COMPANY! I RECOMMEND NOT USING THEM IF POSSIBLE. The level of aggravation from disruption of service is not worth it. The cost of this utility fails to justify the value of service provided. I am ready to spend the time and money on a lawyer to sue for damages. I am sure that I am not the only one experiencing this problem. A Class action law suit is also a possibility when enough people are willing to join this demand of accountability. read more

Internet keeps going out daily and every time I check the website it says outage detected or that they are doing maintenance and it is sometimes out for hours at a time, literally every day for the last two months. I called today to complain because we do pay quite a bit monthly for our service and they ran a test of our device and said nothing was wrong (which we knew because the website told us there was an an outage in the area) and the woman on the phone was so rude and tried her hardest to make me feel stupid. I have an adult autistic son who uses the internet as a coping mechanism and when I told her that I was going to have to switch services she actually said "Ok that sounds good to me" way to hire the right people to represent your brand Comcast. I guess after 10 plus years of my business I'll be going to Century Link. read more