I had a terrible experience with this company. Bennie absolutely cut down my trees way too much, it looks bad, they look hacked up. One tree got the worst of it, he cut three forths of the tree off without even mentioning to me that was his plan. I just wanted it trimmed, I was completely devastated looking outside & seeing what was done to it. He says all the branches he cut off were dead. A few were, but nowhere near to the extent of what was cut off. Look at the picture, those limbs were not dead, that's almost all fresh wood he cut off. Even if they WERE dead, is it standard practice to NOT inform the homeowner you're about to cut off almost every limb of their tree and completely change the look of their property? He made no effort to consult with me what he was doing, which is very upsetting. It honestly looked like to me that he just cut everything off in a rush to make things easier. Didn't take the time to actually prune the trees & didn't communicate with me at all. This was back in March so the branches hadn't started blooming leaves yet, but they did have buds on them, indicating they were very much alive. The owner was apparently having a bad day, I was waiting 2 weeks for my appointment & he changed the day on me last minute due to wind. On the day of my appointment, he arrived late & stated his woodchipper truck broke down & one of his guys had called off. I completely understand, but instead of acknowledging I did not get proper service held up to the standards of his other clients, he disregarded my concerns. He was also disrespectful of my property, backing up his truck over and over in my backyard and made deep tire tracks, and why is his truck braced up against my carport like that? Also broke a piece off of my fence. And here's the kicker: in my backyard he was letting every single limb fall on my power lines. I couldn't believe his carelessness as I was watching him work. He knocked out my internet line. I had to have Xfinity come and repair the line all the way from the pole to my house. When I asked for compensation for this he initially agreed, but it seems he felt I was in the wrong for expressing my concerns and being upset, because he never paid me back for my internet outage. At no point was I disrespectful to him, I was cordial and friendly at my appointment. I only called him upset afterwards with this list of issues. I'm sorry I had a lot to complain about but all of this stuff actually happened. I also overpaid for the work thinking I was getting what I paid for. I got an estimate from another reputable company for a lot less money. Looking at the reviews it seems this company is more experienced in tree removal or cutting trees down to the stumps. My front tree looks so ugly & lopsided, and the tree health has been extremely compromised. Now I have to live with this. I regret using this company. I am deeply saddened this happened. read more