Packing up and sending yourself of to Japan should be something of an exciting and dream like…read moreprocess but I ended up dreading any appointment I had with STA. I don't mind idle chit chat, but I always left feeling like a toddler. 'Are you alright mate? Is someone going to be looking for you?' They did do a lot of work for me and the travel costs seemed to be reasonable and as cheap as anywhere else, until they stung me with an international student card or something, which cost around £20 and was never used or asked for.

Having recently booked a big trip at this branch of STA over numerous appointments, I feel well…read moreequipped to review their services! Initially I found the service friendly and helpful. I wasn't overly confidant that our travel agent knew her stuff...she didn't seem to have a great deal of knowledge about Central America, but her enthusiasm won me over nonetheless. And despite a lack of firsthand knowledge, she did give us leaflets and talked us through different options for the cheapest way to plan our route. When we dithered and changed our route, she was accommodating, though I did begin to feel her patience was waning when we refrained from making a hasty booking. Whatever...people have bad days and she was never rude to us at all, just a little snippy at times. And bearing in mind that her job involves booking other people's fun trips all day every day, I'm gonna cut her some slack! STA is the cheapest and probably the easiest way to book both single flights and multi-flight trips. If you're 25 or under, you get their young person's discount, which is ultimately why we chose to use them. However, most travel agents aren't as willing to research your trip options for you. It would have been much harder and time-consuming to figure out a route and timescale, had we not had STA's help. So, despite the fact that we didn't have the best travel agent, I would recommend STA, especially for students wanting to save money!

When I was booking my honeymoon I visited a number of travel agents in Guildford and Woking but it…read morewas the staff in this branch of Thomas Cook that really went the extra mile to help me out. The woman in the upstairs section talked me through loads of brochures and because we were after a two stop holiday which wasn't a standard combination for most of the tour operators she had her work cut out. After several phone calls on my behalf she found one company that would be able to arrange what I wanted. Although I didn't end up booking through Thomas Cook (I went direct to the tour operator and saved about 10% on the trip) I feel that their help was invaluable in me ending up with the perfect honeymoon break. Excellent service from a travel agent that really knew her stuff.

This flight centre stands out from the rest! I use them for my business and personal trips, and…read moreAndy is a master at getting the right deal at the right price to meet all of my travel needs! He even puts my colleagues specific pillow request on the hotels we stay in! Andy is the manager and (according to him) he has developed his team, and therefore his office to one of the top flight centre offices in the country! He can often get very good prices (sometimes beating main airline website prices), but would not recommend going in their with a price from a website and ask him to beat it... he probably can, but this is not what this flight centre is about. Go there to book your complete itinerary and this way you can save time and money!

I would like to share the excellent customer service provided to myself and my family during a time…read moreof great distress by Wendy Taggart, who is the Andover Store Manager, and Sarah Watts in the Assistance Department. To keep it brief, we had a holiday booked to Egypt when suddenly, not long after we booked it and as such without holiday insurance, my daughter was diagnosed with Atypical Tuberculosis and became very ill very quickly. Sarah and Wendy went above and beyond to help sort out my extremely distressing situation with kindness, compassion and understanding. Without them we would have lost a £10,000 holiday with my Mum after recently losing my Dad. Wendy and Sarah always delivered in the time-frames they promised and at times outside of their work hours whilst we were in hospital. Wendy and Sarah are everything a customer service representative should be and deserve the highest praise. They went over and above to be all that I needed from a company and are an absolute credit to TUI.