My first time at this hospital bringing a relative for treatment. As I was sat there all day…read morewaiting, I was in a position to observe the everyday bustle which goes on in all NHS hospitals. ALL staff I spoke to were very very pleasant and helpful. Walking through the corridors I am so impressed with the cleaniness and how diligent the cleaners are. Even the receptionists cleaned their work area. The restaurant was also very clean, and were clearing and cleaning the seating areas regularly. I have unfortunately had regular visits to Heartlands and Solihull and they are filthy dirty and rarely saw a cleaner. Well done to you all. Susan Robinson, Solihull

I was at the ROH Northfield September 2021 for surgery and can only offer my complements and thanks…read moreto all the staff. The treatment and aftercare was excellent and can honestly say was impressed with all departments of the hospital

I am at the new Midland Metropolitan University Hospital. It is a beautiful new building and it is…read moreclear a lot of money has been invested in it. However, I have needed to rate it 'not good' . Therefore the above is where the good news ends. I have been waiting for 8.5 hours to see a Doctor and we have a new announcement the waiting time is 9.5 hours. The point being we are waiting in the Emergency Department of the hospital. According to the Oxford Dictionary the definition of 'Emergency' is "a medical emergency needing urgent treatment". Therefore, one can only conclude waiting 9.5 hours in an emergency department seems to be the opposite to it's intended function.

Nobody likes going to hospital. That's scientific fact. But after years of ongoing knee problems I…read morefinally sought medical attention and after a number of MRI scans and consultations I was referred for physiotherapy which I was a little (read: incredibly) dubious about. After a couple of sessions with a physio that, in all honesty, had about as much impact as a ball of feathers thrown by a kitten it was recommended that I attend the lower limb class (I know, sounds lame). Initially it hurt. It REALLY hurt. Now, after 6 weeks I get barely any knee pain, have much more strength and mobility in my left leg and, for the first time in about 7 years, feel like a (semi) functional human being. And weirdly I've started to enjoy it, I'm even considering joining a gym! So a huge thank you to the guys in the physio department at city hospital. I really appreciate it.

So, as advised in my dentist review - I am scared of Doctors. Yeah... laugh it up.. For me, there…read moreis nothing worse than cold, clinical rooms where you might get bad news. Not so weird now, is it? I have lived in town 6 years now and was chuffed to bits when I finally got a Doctor's surgery open up within walking distance. Located on the downstairs floor of Boots, from the moment you walk in you can sense the efficiency. You MUST book an appointment, however, if you are desperate and there are no appointments available - there is a walk-in clinic right next door. I have been going here for several years now and have only been delayed for an appointment once. The appointment times are pretty convenient, but as you can imagine; it's a very busy surgery. If you don't require an emergency appointment, it's best to call after 10am - if you do, call as early as possible. I've regularly had appointments the same day or the next day. The worst thing is not having a dedicated Doctor. The Doctor's and Nurses have always been great, but it would be nice to have someone you have dealt with before when you revisit. That being said, I've found this surgery to be clean, reliable and accommodating in terms of opening hours.

It's fine. That's as much as I can say so far…read more I was attracted to this surgery because of the extended opening hours and because, basically, they were close to me and taking patients. The staff on reception are very pleasant, although the morning I went to register there was only one so the wait was long. Intake assessment is a few forms and measuring your own height, weight and blood pressure. I gave myself 3 attempts at getting a nice BP measurement as the horrific prospect of knowing my weight after over a year of avoidance had sent my systolic sky-rocketing. I returned the following week to see if I was set up and had been given an NHS number and was told I was good to go. I asked to be set up for the online booking. First of all they gave me the wrong details, so I had to go back. When they gave me the proper ones, my account had the wrong address and they'd misspelled my name. I also had no option to book appointments. They fixed the errors when I emailed but told me to call about the booking. After 15 minutes on hold I was cut off and gave up. Multiple emails went unanswered. Eventually went back on and they reset it or something so could book. At last! It's not too easy to get an appointment if you work. The extended hours don't really seem to translate to appointments at those times. You could definitely be waiting weeks. On arrival for your appointment, you check in using a touch screen which saves time. It gives an estimate of the time to wait but that was actually wildly inaccurate when I went. It claimed things were running to schedule but there was actually a 20 minute wait. I occupied myself by almost getting trapped in their bathroom which has a very dodgy lock and using the Boots free WiFi. Actual consultation was adequate. I kind of missed the pleasant GPs in the random walk-in clinics in Canada or my lovely one at home. This definitely feels more like a walk-in effort. All in all, it's alright. Reception are friendly and it's nice to book online, even if it ends up being for the far distant future.

The physio I saw was so bad I complained. Might have just been bad luck, but when you have had knee…read moresurgery you don't expect a physio to bang your leg on the floor when using a wheelchair and not notice? I ended up crying in pain in the corridors and the physio told people I was fine! She was more interested in updating the computer, telling me about her holiday and worrying about the next patient than doing any physio!! £45 for 30 mins of humiliation and pain. Went to another Nuffield and they were superb. Will do a write up on them too! If you go, do complain if the treatment is poor. I only had one physio appointment there but it was enough to know I will never go back. shudders

My dad and grandad have both been in this small private hospital, and its absoultly lovely, i think…read morebecause that the hospital is so small both the doctors and nurses have more time for the patients. Lovely place, definatly recommend it if your looking for a private hospitsal to go in.

It seems a bit odd to review a hospital - particularly if you've ended up in the A&E department -…read moreI'm guessing most people would rather forget their stints there. However, I was pretty impressed with the quality of care that both I and a friend of mine received at the hands of the staff there. First - my friend: he was knocked over by a car in Selly Oak. Despite landing on his head (ouch) he was duly patched up in no time, and, having received immediate care and attention from the staff at Selly Oak, managed to come away with no ongoing injuries other than a slightly broken finger. They were extremely quick to respond, completely sorted him out and were really understanding with both him and us as we all piled down to A & E to see him. I was taken in as I had a bad asthma attack that my inhaler didn't seem to be able to sort out. They immediately shunted me up he queue in terms of seeing a doctor (I think this is policy with asthma) who sorted me out in about 5 mins! He was really attentive and thorough - which can be difficult when you're seeing 10 patients a second in A&E. To compare, I had a similar occurrence in Wolverhampton, and had to wait 3 HOURS before a doctor saw me - and even then he kept drifting in and out. So, well done Selly Oak. It's good to know that the injured of south Birmingham are in safe hands.

Selly Oak Hospital is now exclusively a military hospital and it fills me with a great sense of…read morepride that a Birmingham hospital takes care of the needs of injured servicemen and women. Previously for many years prior to the building of the new super hospital this establishment also took care of civilians. In fact both my mother and grandmother were taken here for different illnesses and I have to say that despite my general aversion to hospitals, Selly Oak always provided wonderful care. A further note, hospital food including that in the canteen is usually notoriously bad. However on more than one occasion I have to admit I actually ENJOYED a canteen meal from this hospital. Hospital's are never are a good place to visit but the people of Birmingham should take pride in the achievements of Selly Oak Hospital as it serves those who make tremendous sacrifices in order to protect our country.

I had to get a follow-up eye pressure test to clear me for flying, and so came here initially on a…read moreSaturday to the A&E, where the staff were super nice and directed me back to the main hospital where the eye clinic is located in Ward 9. However when went to the eye clinic was informed they closed at noon on Saturday and while I could be admitted, I was looking at a 4-5 hr wait. The staff at reception instead suggested I should return back on Monday before 8:30am, as waiting times then would be less. So according, my brother dropped me off and I got there at 8:20-ish and was given nos 14. Got called an hour later and my information for registration was provided. Then back in line, when was called a second time and described to a nurse what happened. Then back to waiting, but this time in another space. Finally another nurse came out, examined my eye, said she wanted the Doctor to look at it, and back to waiting I went. Finally the Doctor came, said my eye was clearing up nicely and eye pressure was as it should be. I asked if could get a copy of my notes, as them would see a follow up optometrist in Amsterdam and then waited another 30 minutes after which an officious receptionist staff refused my request cause referral letters can only be addressed to a local GP, and I didn't have one! Whew - my experience here was so different (in a bad way) from Bristol Eye Hospital! Longer wait time of around 4 hrs and then they wouldn't make s photocopy of my notes! Not very pleased but at the same time grateful got my eyes checked and everything was fine. Yelp 176/ 2019

I enjoyed going there as a volunteer patient last year and previous years, helping the medical…read morestudents with their examinations. I also helped with the tea trolley rounds on Mondays. They have some nice cakes in the shop there.

Handsworth Wood Medical Centre were the only place in Birmingham with a MASTA travel clinic through…read morewhich I could get a Yellow Fever job - for which they immediately get stars. Their premises are large and complicated - I think I got lost twice just trying to find the nurse's consulting room. They were very, very busy when I arrived - the staff at reception were doing a stirling job in trying to get through everyone and keeping people happy, but really there were far more people than they could cope with. Actually getting the vaccination was straightforward enough, but there was a certain amount of red tape, form-filling hoo ha surrounding it, which seemed a bit of a waste of time. They did give me lots of information on the countries we were visiting, however, which was good of them.

I have been to this hospital several times the staff are ready to greet you as you enter The Main…read moreEntrance and the Voluntary men and Ladies are there to help you go to the right dept Solihull Hospital is a nice friendly hospital with some wonderful. Nursing Staff and Doctors not forgetting the Porters Cleaners Domestics and Catering Staff so well organised and Clean this why I give it 5 Stars Well done.

Friendly, helpful staff. I went for a blood test and was in and out in a few minutes. Parking…read morecharges are unacceptable though.