The first thing to note about this hospital is that it is huge. If you go through the main entrance, it's like an airport or train station. There's loads of glass and space, it's very bright. There's a Costa Coffee, a WH Smiths and a cafe right by the doors as well as a handy information desk. Outside is also a fruit and veg stall that's great value for money.
The hospital is well sign posted, so you can easily find what department you're looking for. Outpatients has colour coded chairs in the waiting areas so you know where to sit. There are also staff that are very friendly and willing to help you if you need it.
The hospital is well served by public transport, with buses to Halesowen, Solihull, Birmingham and West Brom as well as being a couple of minutes walk from University station on the cross city line. There is a car park but it's very expensive. There are disabled spaces by the main entrance but there aren't many of them and the road can get very busy with cars and buses.
A couple of years ago I broke my ankle (the "most spectacular broken ankle" according to the doctor in A&E) and was taken here. I was seen quickly by the doctors in A&E and x-rays were done fast as was the setting off the bones and the plaster cast. It took about two hours all together (I think, I was still very drunk at the time). I had to spend a week in hospital before surgery. The wards were clean and the nurses were friendly. The surgeon who fixed my ankle explained the procedure and was very helpful.
Now there were some issues with my stay. Firstly, the food is awful. I found myself getting my husband to take me down to Costa to buy panini's in the evening. Secondly, I found the doctors who looked at my ankle talked over me. They would come in, have a poke around and then leave without saying a word to me. Thirdly, the date of my surgery kept changing, which is very frustrating when you just want to go home. Fourthly, I was given crutches but not shown how to use them so the first time I tried to take myself to the bathroom I lost my balance and tried to steady myself with my broken ankle.
I've been back regularly since being discharged as an outpatient and for physiotherapy. I've been well looked after and received great care from the staff that I've seen. read more