Let me say this. I have been to hundreds of different airports over the years and as far as…read morecommercial airports go, this has to be the nicest One I have ever been to. First no lines anywhere, second it is super clean and very cool looking with all the architecture. You walk in the front door, to the right is the different air carriers with no lines, to the left rental cars with no line. Escalators up to security with no lines. Hello this place is the perfect airport.

I don't like flying out of Santa Barbara, because the airport is small, and one simple delay can…read moreruin your whole trip. One thing that makes 0 sense to me is that there is no shuttle to the long-term parking. I'm disabled and can't walk long distances. I had to walk for several minutes from this parking lot, which itself has handicap parking spaces (again, makes no sense to me), to the actual airport. On my way back, I couldn't walk to this parking lot. I was in a lot of pain (nerve pain in ankles), and an American Airlines's employee was nice enough to take me to the parking lot in a wheelchair. Her name is Louisa or Luisa. She rembles Frances Farmer. Please, treat her right. She's a great person. Still, fuck Santa Barbara airport for not being handicap accessible.

I had a really great experience with United Airlines in Santa Barbara, Ca. I had a difficult…read moretravel day getting to Santa Barbara and then another passenger left with my suitcase. A mystery because my suitcase does not look like any other suitcase! My point is that Nia, who is a baggage representative with United sorted out what happened very quickly, called the other passenger and had my bag back at the terminal within about 20 minutes. Nia just makes United look so good.

BOOOOO so unhelpful. desk ladies didn't even try, very rude. i was told something was impossible,…read morethen when I called customer service they had multiple solutions. By that time it was too late and flight was missed.

If I have a choice in which airline company to fly with for business and personal travel I will…read morefeel right at home on any of the SW planes, amazing staff and always a upbeat personality that helps boost moral on flights that might otherwise be dreaded to sit still and not move around.

3 of 10 flights this year rebooked with only text message. 2 of the flights rebooked totally…read morecanceled. 1 of them they rescheduled me on a different day completely. They don't care about your schedule and rebook just close e Pugh to not pay you anything. Won't book on another airline. Crap customer service Nothing done so don't stay on hold for 15 minutes. Waste of time. I've been a Rapid Rewards member since the 90s and pay for a Southwest credit card. That's over. Not even cheap flights anymore just crappy service Used to be you get what you pay for now it's just rude

This was the first time my dad and I had flown this airline, and we were very impressed. We had the…read morebest service, and our attendant, Deirdra,took excellent care of us. We are asked, asked for a couple of drinks, and she immediately served the drinks. The plane was immaculate, very comfortable smooth,we were very impressed by the excellent Pilot. it was a soft-- flight. The flight was exceptional. Flight 866

Simply put, Alaska Airlines is the absolute best!! I only fly Alaska unless I need to fly…read moresomewhere outside of their routes. Their website is user friendly. The app is easy to use. The customer service on the phone is super. The agents that check me in at all airports are fabulously friendly. I fly in and out of Portland and Santa Barbara often and appreciate how welcoming all Alaska employees are. Today I am flying out of Santa Barbara and Lynn assisted me. She's beautiful, friendly and funny. I know how stressful traveling can be and making customers laugh goes a long way. Alaska has done a fabulous job implementing Covid safety and kindly remind passengers of safety protocols. I'm committed to Alaska for the rest of my travel days!! Alaska Airlines is awesome!!

Customer service, compassion, theft…read more Bought 2 biz class seats from Logan to LAX. For 1250 each. When we got to the gate they actually sat us in economy. So I requested a refund. AA refunded 500 per ticket, meaning we paid 750 each for tickets that routinely go for 150-225. They told me that the price fluctuates a lot and 500 was sufficient. I have never seen a one way economy ticket for more than 175 in the 2 months since. Terrible terrible company

I really expected more from American Airlines today. I'm a hard person to anger and I got close to…read morethinking about behaving badly (yelling, slapping a fool). Luckily, I'm a classy guy and I'm sitting in my truck right now, and not jail. The thing is, I worked in banking for many years, and I know that solving someone's problems is not only helpful, but it's the right thing to do. I arrived 45 mins before takeoff with only a carry on bag. Santa Barbara has a small and convenient (when hosted by non-moronic kind men and women) airport. Downstairs I tried to check in and the lady said "you better just run up so you don't miss the flight". I got through security and they had only begun boarding. I bought a first class $500 ticket but was treated like I should be punished by smirking rude employees who appeared to get off like rent a cops. Siting policy and telling me I could not board while I watched 50 people walk past me when they simply could have said "your boarding pass should be in your email". I was so flustered it didn't even occur to me. But these people were so excited to kick someone off a flight, they didn't attempt the slightest workaround for someone who bought a "first class" ticket. What does "first class" mean? I'm not a snob. I paid extra for what believe are unkind, unhappy people, who get off on ruining someone's day. I have never understood why someone who doesn't like people works in customer service. They offered to rebook me with the plane sitting there and I ignored them because I had already rebooked, and have my boarding pass ready because the lady on the 800 number simply said "check your email- your pass is there". What idiots. Three people would rather rebook a first class ticket holder than simply print or remind him where his ticket is. They sited policy. I worked corporate for many years- top customer service reps know the exceptions for policy. I guarantee you a different happier person would have let me on because I've seen it happen. I begged the guy. He was half my age, seemed smart, but he was a bullied person and carries his subliminal childhood trauma in his work vest. The original person who told me to run upstairs is the one that screwed me, because she knew the workaround, but never appeared upstairs to complete her helpful mission of getting me on a simple 1 hour flight. This whole thing was so stupid I can't believe it even happened. Who would want to have this happen to someone? He's lucky I'm not a gang member cause this type of policy is going to anger the wrong person which makes airports unsafe for all of us. Get a clue guys - treat people with respect. Shit happens and I wasn't that late. After this flight I will go back to United, because American is starting to look like Southwest. Picture below is my plane leaving without me.

Very proud to say that after a few years since the debacle of Contour Airlines and their reneg of…read morethe refund they said they would issue and never did; I HAVE STILL NOT FLOWN THIS JUNK AIRLINE and fly into Morgantown for $400 less. Stop flying Contour into Clarksburg and just go into Morgantown and save hundreds. Plus, you don't have to be treated like garbage by Contour when you do so.

I had a really nice experience with Contour Airlines. I booked a flight from Santa Barbara to…read moreSacramento a little over 2 months in advance for $99. After purchasing I got an email receipt but did not receive any ticket info. I figured the Santa Barbara Airport is so small and easy to work with so I'd have no issues, and I was correct. I got there an hour before my flight, walked right up to the desk, gave them my ID, they printed my ticket, I was the only one in TSA check, and I was at the gate in 5 minutes. All the airport staff and Contour employees were over the top kind and helpful. The plane boarded on time, they took our bags as we boarded and gave them back seconds after we landed, and the stewardess came buy 3 or 4 times for drinks in the hour we were in the air. She also had a snack basket with a variety of 4 or 5 different kinds of bars to choose from. Flying with Contour was a lovely experience and I'd recommend it to anyone and everyone, especially out of the Santa Barbara Airport. I believe the pricing to be fair, everything was clean, everyone was nice, and I would definitely fly with them again if given the option.

We need more capable charter solutions in SB. Kudos to Surf Air.read more

Private flying without price tag. They've made some great…read moreimprovements with consistency and are such a lifesaver for my commute!

Mr. Singh went above and beyond and was able to assist me. (I live in El Paso) He drove expertly…read moreand took me from Santa Barbara airport to LAX. Furthermore, once I got home to Texas he was my only contact to help remedy a rental car key issue. He didn't have to help me as it had nothing to do with him as left the wrong key at the car rental. Luckily he gave me his card. I called him. He went back and forth for me to make sure Enterprise knew what was going on. He saw my issue through to the end. I had no other connection to Santa Barbara but him. I was in town for a wedding and everyone had left. I recommend you fully trust this nice, honest hard working driver with any transportation needs in the Santa Barbara, Goleta area. I shall always look for his lime green car when in Santa Barbara! Thank you Gurjeet Singh @ Maya Taxi!

Very punctual and super professional service. Highly…read morerecommend the service and the driver.

Residence Inn Santa Barbara Goleta was a solid choice for our stay. We had a 1-bedroom suite, and…read morethe kitchen was genuinely helpful. The room and common areas were extremely well kept. Everything felt new. The complimentary breakfast was good, and they did a nice job making it family-friendly. They had free plushies for kids, plus a fun little game where kids can earn Bonvoy points, which kept them busy. The location was convenient, too. The main downside was the sofa bed. It was surprisingly uncomfortable. You could really feel the individual springs, and it felt like the mattress was worn out. I've stayed at a lot of other Residence Inns and I've never run into a sofa bed situation like this. Luckily this was a short stay, but it's something to keep in mind if you're relying on the pull-out.

As a Marriott Ambassador, I stay quite a bit in Marriotts. This is the first one that is going to…read morecharge me $300+ to depart early. With business, plans change and if I let you know well in advance of an early departure (before check in time that day and I am departing the next), I would expect some grace. My employees stay at this location about 100 nights a year! Tommy at the front desk did not care. Beware business travelers! Do not stay here if your plans might change at all!