This was the first time my dad and I had flown this airline, and we were very impressed. We had the…read morebest service, and our attendant, Deirdra,took excellent care of us. We are asked, asked for a couple of drinks, and she immediately served the drinks. The plane was immaculate, very comfortable smooth,we were very impressed by the excellent Pilot. it was a soft-- flight. The flight was exceptional. Flight 866

Simply put, Alaska Airlines is the absolute best!! I only fly Alaska unless I need to fly…read moresomewhere outside of their routes. Their website is user friendly. The app is easy to use. The customer service on the phone is super. The agents that check me in at all airports are fabulously friendly. I fly in and out of Portland and Santa Barbara often and appreciate how welcoming all Alaska employees are. Today I am flying out of Santa Barbara and Lynn assisted me. She's beautiful, friendly and funny. I know how stressful traveling can be and making customers laugh goes a long way. Alaska has done a fabulous job implementing Covid safety and kindly remind passengers of safety protocols. I'm committed to Alaska for the rest of my travel days!! Alaska Airlines is awesome!!

If I have a choice in which airline company to fly with for business and personal travel I will…read morefeel right at home on any of the SW planes, amazing staff and always a upbeat personality that helps boost moral on flights that might otherwise be dreaded to sit still and not move around.

3 of 10 flights this year rebooked with only text message. 2 of the flights rebooked totally…read morecanceled. 1 of them they rescheduled me on a different day completely. They don't care about your schedule and rebook just close e Pugh to not pay you anything. Won't book on another airline. Crap customer service Nothing done so don't stay on hold for 15 minutes. Waste of time. I've been a Rapid Rewards member since the 90s and pay for a Southwest credit card. That's over. Not even cheap flights anymore just crappy service Used to be you get what you pay for now it's just rude

Very professional staff they excel at being the best while being an ambassador of nature and a good…read moreneighbor

We need more capable charter solutions in SB. Kudos to Surf Air.read more

Private flying without price tag. They've made some great…read moreimprovements with consistency and are such a lifesaver for my commute!

We had a really amazing experience working with Yvette! Not only did she get us a great 10 day…read morepackage in Maui for our 15th anniversary, she was detailed, thorough and offered some of the best tips and suggestions that we hadn't even thought of. The place we stayed (as suggested by Yvette) was wonderful and a perfect fit for our busy family. We ended up missing our flight on our way home and when I called Yvette she jumped through so many hoops to help out. In the end, she was able to get us another night (at a heavily discounted rate) at the wonderful place we stayed, an awesome bargain for a rental car (for 1 day) as well as seats on same flight for the very next day (with no out of pocket expense on the flight change). We will be booking all future vacations with Yvette and I am going to share our amazing experience with all my friends and family.

The greatest. Easy to work with and extremely reliable. I've worked with them three times and have…read moreno doubt that they're putting my interests (as opposed to that of the hotel or airline) first.

I had a really great experience with United Airlines in Santa Barbara, Ca. I had a difficult…read moretravel day getting to Santa Barbara and then another passenger left with my suitcase. A mystery because my suitcase does not look like any other suitcase! My point is that Nia, who is a baggage representative with United sorted out what happened very quickly, called the other passenger and had my bag back at the terminal within about 20 minutes. Nia just makes United look so good.

BOOOOO so unhelpful. desk ladies didn't even try, very rude. i was told something was impossible,…read morethen when I called customer service they had multiple solutions. By that time it was too late and flight was missed.

Customer service, compassion, theft…read more Bought 2 biz class seats from Logan to LAX. For 1250 each. When we got to the gate they actually sat us in economy. So I requested a refund. AA refunded 500 per ticket, meaning we paid 750 each for tickets that routinely go for 150-225. They told me that the price fluctuates a lot and 500 was sufficient. I have never seen a one way economy ticket for more than 175 in the 2 months since. Terrible terrible company

I really expected more from American Airlines today. I'm a hard person to anger and I got close to…read morethinking about behaving badly (yelling, slapping a fool). Luckily, I'm a classy guy and I'm sitting in my truck right now, and not jail. The thing is, I worked in banking for many years, and I know that solving someone's problems is not only helpful, but it's the right thing to do. I arrived 45 mins before takeoff with only a carry on bag. Santa Barbara has a small and convenient (when hosted by non-moronic kind men and women) airport. Downstairs I tried to check in and the lady said "you better just run up so you don't miss the flight". I got through security and they had only begun boarding. I bought a first class $500 ticket but was treated like I should be punished by smirking rude employees who appeared to get off like rent a cops. Siting policy and telling me I could not board while I watched 50 people walk past me when they simply could have said "your boarding pass should be in your email". I was so flustered it didn't even occur to me. But these people were so excited to kick someone off a flight, they didn't attempt the slightest workaround for someone who bought a "first class" ticket. What does "first class" mean? I'm not a snob. I paid extra for what believe are unkind, unhappy people, who get off on ruining someone's day. I have never understood why someone who doesn't like people works in customer service. They offered to rebook me with the plane sitting there and I ignored them because I had already rebooked, and have my boarding pass ready because the lady on the 800 number simply said "check your email- your pass is there". What idiots. Three people would rather rebook a first class ticket holder than simply print or remind him where his ticket is. They sited policy. I worked corporate for many years- top customer service reps know the exceptions for policy. I guarantee you a different happier person would have let me on because I've seen it happen. I begged the guy. He was half my age, seemed smart, but he was a bullied person and carries his subliminal childhood trauma in his work vest. The original person who told me to run upstairs is the one that screwed me, because she knew the workaround, but never appeared upstairs to complete her helpful mission of getting me on a simple 1 hour flight. This whole thing was so stupid I can't believe it even happened. Who would want to have this happen to someone? He's lucky I'm not a gang member cause this type of policy is going to anger the wrong person which makes airports unsafe for all of us. Get a clue guys - treat people with respect. Shit happens and I wasn't that late. After this flight I will go back to United, because American is starting to look like Southwest. Picture below is my plane leaving without me.