Am I on candid camera? This is shocking how horrible there work and customer service is. We started with the job of changing locks, putting in some extra cam locks and an overall walk thru on security wiht suggestions from owner Daryl. This was (brace yourself) in August! We are still at it. New keys for locks were okay but some locks got put in crooked. Then in security audit Daryl said we should put in a lock on passenger gate. He MISSED the lock on the handle on the inside. Then the special custom passenger gate is steel inforced which they didnt realize. There guy Alan drilled and drilled causing damage to our expensive gate. After a month or so, they finally installed a deadbolt. It was horrible looking like home depot off shelf type. It did not match the covered locks throughout the property and this is your first sight of the property..at the gate. On top of that it was unnecessary given a lock was already there on the inside handle but small (not something someone could open easily from other side which was his point about putting in locking deadbolt (locking with key on both sides) We had just moved in literally so were not familiar with property yet thus we went to lock expert (so we thought). Oh and they finally months later (literally March or so) put in a proper lock with cover. The handle they were to put on, they then welded and stuck on wrong. We are still waiting on the correct screws for passenger gate area. They then had messed up the handle (custom order ) so we had to get a new one. The qoute of $500 is now being invoiced at more than double around $1200. It is crazy. They dont come to finish the work. The cam lock (which they now have my cam lock ) is still outstanding and they have been paid nearly the full invoice though work is incomplete. We call and send emails and no response. Once they got their last check it is lik they wont come and put the correct screws in, wont return my cam lock they took to order correct new ones (i could write more about how many times they came to do it and had me empty my drawers and then the installer was like oh no i cant do this or i might break this or....) I wish i had read the reviews. A contractor recommended them to us and i will be sure to call him and tell him our experience very soon if SB locks does not come and finish the job. It has been 9 months since we started this with them. It is beyond horrible, it is pathetic. read more

Friendly, efficient and the keys copied worked. About all you could ask for in the trade. I would recommend this shop for anyone who knows what work they want done and can communicate that work to the shop employees, who through my experience are entirely competent. read more

I realized I locked myself out of my house late at night when I returned from LA. A different locksmith company stood me up after promising they would be there within an hour and telling me that I would be charged before they even arrived. This company was there AND finished with kind, courteous service within 10 minutes. They even lowered their price to match the lowest bid I received! I will use them exclusively from now on, and strongly recommend them. read more

Indifferent, hasty, poor workmanship, and, used really low quality key blanks. Took the locksmith FIVE attempts to correctly cut duplicate keys for my car. Final result kinda shoddy. The keys now do go into the locks, but not smoothly. Go elsewhere. read more

These guys are great! I highly recommend using this company as my experience was Excellent. I worked with Rachel who is the office manager and Estevan who was the technician. They were both phenomenal and helped me with a series of locks and issues. Rachel was exceptionally helpful and accommodating and Estevan was just 100% awesome. I had a follow-up issue after the first visit and Rachel & Estevan took care of it right away in providing excellent customer service. They were great and I highly recommend using their services. read more

Kris at SB Locksmiths was good today when a copy of my car key was needed. Was wondering where their shop had moved to and the new location is excellent with parking on the property - everyone at the shop was polite and professional. Took only about 15 minutes to complete the work. Though there was a miscommunication from the first guy who answered my question to what Kris completed, he was quick to provide good will and service with a follow up key which will be ready in a few days. Meanwhile I left the shop w/a key that worked and was glad to know that kind of service still exists. By the way, they have all kinds of little key/lock supplies that were varied, reasonably priced, and hard to find elsewhere. Bought a few items, including a nice looking, little chain to be used on the new key. Recommended. read more

The last two times we worked with them they promised to get the job done. When we went to pick up the order they had not even started the job. The second and last time i called them to do a job was for them to come out to install new locks on some very sensitive file cabinets. They called to say they where going to be there later then originally planned.OK fine. So when that time came and went I called again to get a update. Once the second updated time came and went I called again restating the importance of getting this job done. After the third updated time came and went , they where a no call no show. Waited almost 2 hours after work for them. End of story........ I found another lock smith!!! read more

I have used Santa Barbara Locksmith to do some work for a few of my clients. They are professional, knowledgeable, and organized. I highly recommend, and will be using them again. read more

Needed to get a bike rack unlocked. First guy fiddled around with the lock and said he couldn't do it. I asked if there was someone else there that might be able to do it. He asked another guy who said he might be able to do it, but he didn't have time right then. Bunch of guys standing around doing nothing. New owner really explains the situation. Really poor attitude, not helpful. The employees could care less. I will not go back. read more

Went to get a lock rekeyed, was told 15 minutes..... 3 1/2 hours later it was finially done. Went to put it back in the vehicle, it feel apart. Went back over to the shop, got a different guy, who had it fixed in less then 5 minutes. He told me the other guy was new. Everybody needs to learn, but not at the customers expence, they should give the guy locks to practice on and they should have given me somesort of compensation for wasteing my time. read more

The guy that showed up to my house was a complete jerk and was extremely rude to my wife. I will NEVER use these guys again. I used them once before and was less than thrilled by their attitude. I should have learned my lesson the first time around. read more

AVOID THIS PLACE!! Chris has given me good service here in the past but he is NO LONGER THERE. Last time I went in, four months ago, he did a lazer-cut on a new key for my late model Ford for $20 and it worked great. This time, the gang member-types who served me made me sign a waiver saying that if the key they cut did not work, they were not responsible because it was MY key that I brought in, not one of there's. What a load of bulls#*t! What difference does it make where the key came from? The machine doesn't know. They said it is because the metal is wrong. What??? I thought the whole thing was crazy but as it had worked OK last time I went ahead. Then they said it was $35! When I told them that last time it was only $20, they basically called me a liar and said Do you have a receipt? Again I thought, oh well, let's just get it done so I agreed and the one guy went off to do the key. The other guy had a big attitude with me and said if i didn't like it I could go somewhere else. I told him that next time I cettainly would go somewhere else and that they had lost my business. He then went up after the first guy and they were gone for about 10 minutes! doing the key. When they came back, the key they cut looked NOTHING LIKE the original I brought in, not even close! I think they screwed it up on purpose knowing that there was nothing I could do about it. And no surprise that it did not open my car so now I am out the cost of the key and the cutting and they will give me no recourse or refund. Then I asked if I brought in a replacement key, would they cut that one for free in compensation they said NO! I would have to pay again! Unbelievable!! They do shoddy work and will not stand behind it. Go somewhere else. read more

After my latest experience with this company I will never use them again. They didn't show up when they said they would. They didn't fix the door when they said it was fixed. And the best part was they over billed us for the job. Horrible service and horrible attitude from their staff. read more

I am remodeling a house in Carpinteria. Someone was using a old key to come in at night. I called Santa Barbara Locksmith and they got a guy there with in a n hour! He was knowledgeable, efficient. I could not stay as he finished the job, so he arranged for me to pick up the keys at the office and pay the bill by phone. What a pleasure to work with! If you like customer service with a smile, use Santa Barbara Locksmith!!! read more

Fast walk in service on auto transponder key. No luck programming replacement remote keyfob, but will return to try again.

Most unreliable!! They made me wait all day promising to come out within a 2 hour timeframe, and they never did! They have no problem wasting your time, do not even bother! Most awful experience ever! I called them twice, and assured someone coming within the half hour. They cannot tell time, or just do not care. read more

Read some some poor reviews, but these guys did right by me! They fixed my deadbolt for a low price when the other "Mobile Locksmiths" in town wanted big money just to come by and take a look a it. I imagine they do quite a bit of driving around town anyway and could have combined a service call in my neighborhood. Don't know about the new owner, but I used their old location for 30 years and was always pleased with the work. Mike K. St. Barbara read more

Great company, especially Esteban!! Everyone that works there is always super friendly, and they are punctual and efficient.

Blown away at the rude customer service. Was hung up on every time I called and after waiting for two and half hours for a call from the technician, 4 separate calls to services finally yielded a reason why I wasn't getting a call back. If you are not able to help someone then tell them so. Don't lead them on for hours. No names by any employees and when I asked to talk to a manager I was told the technician was in a accident and nothing I was saying mattered. Ended with a nice click as I was hung up on. Yet again. Avoid at all costs! Can't imagine the techs if the people answering phones are that rude. read more

My door would not lock and I needed someone to figure out the problem. Baldwin mortise locks are tricky. I was referred to SB Locksmiths by the company that sold me my door hardware 13 years ago. Receptionist was helpful, as was a technician. Jim, the senior locksmith, arrived the next morning. He quickly assessed the problem, which was not with the hardware but rather the strikeplate and thumblatch. He was thorough, efficient, and knowledgeable about the condition. He had all the tools required to make the adjustments, including shaving the metal strikeplate. The cost was very reasonable and I highly recommend SB Locksmith read more

I just got a used 2015 Toyota Prius which only had one key fob. I called this locksmith and they told me ways I could save money on these very expensive key fobs. I was in and out in 20 minutes and they even cut the emergency key. Also, they did service for 2 keys for the price of one. I will definitely be back! read more

Half way up to Santa Barbara I realized I have forgot the keys to our house! We called SB Locksmiths, they were extremely helpful and arrived at the house within an hour of our arrival. The guys were very courteous and had the doors open in a very short time! Thank you for saving the day! read more

Sorry, bad experience. Had them come out to work on a lock for us and it ended up not wanting to lock at the end of the day. I was stuck and he would not come back to fix it nor came back at all to remedy the problem or even check on it. When I would call to ask him to come back he was short and rude like I was bothering him. I ended up calling Smiths Lockshop and he found the problem and fixed it without hassle. Please see my review on Smiths Lockshop page as well. Glad someone is concerned about taking care of their clients. - these guys.... no stars...... at all...... I had to put one to be able to post this.... read more

Very helpful and knowledgeable. They were able to quickly fix the broken lock I brought in at minimal charge. I highly recommend them.

I called to have them change the security code on my gate. They charged a service fee and then a fee per hour to come over take my lock apart and put it back together. That was about $160. They let me know the lock needed to be replaced for approx $900 and that it no longer worked after they took it apart. So, I was unable to open the gate even using the old code anymore. When I called them back to schedule them come replace the lock they said they needed to come out and take it apart again to make sure, charging the same fees again, before they would replace it. The woman on the phone was VERY rude. I called another locksmith who said there was nothing wrong with my lock and set the security code without any issues. (Tri-County Locksmiths in Goleta. Use them!) read more