when I moved into a new subdivision and wanted to have a privacy and farm fence installed, a friend of mine suggested santa fe fence. she knew the owner and said he was just starting up and could use the business. I called and set up a time to meet at the house so I could explain what it was that I wanted. once the job got started it was frustrating because the co-owners (at the time) often left my job to do other "quick, small jobs" that they wanted to get done. then one of the co-owners quit the business and it was down to one guy (chad) who worked alone for the majority of the time, but occasionally had help from guys he knew. once the fence was done ($12,000), chad told me that if anything happened to the fence, to give him a call and he would fix it. within about 8 months time, we were experiencing difficulties opening the farm-fence gate. also, the metal fasteners used to secure the farm fence to the posts were installed poorly. we had been ripping our clothes, cutting our skin (to the point of bleeding) and just feeling trepidation any/every time we had to open the gate. so I contacted chad and he told me he'd come take a look at it. it took a while, but he came to the house, looked at it, admitted that he had made some mistakes with the fence (ours was one of first fences he did) and told us he'd take care of it. didn't hear back from him, so I sent an email. he told me he was busy, but that he'd try to come out that next Saturday. that was in june and he has yet to come out and fix the fence. we had to pay someone else to fix the gate fastener just so we could get into the back area of the yard. most of the fence is nice. I just wish that, as a businessman that I took a chance on, he'd be more responsible when making promises. to make matters worse, the owner uses pictures of our house and our yard to advertise his business on facebook. read more