I have been in this store several times and the owners Amy and John have always been very nice to…read moreme. I have been in both the rail yard store and the Marcy Street store. They even fed me some great French pastry on one occasion. I have seen many people come and go and I was in the store when two ladies took extra brochures because they needed something to write on. The owner was very nice about it but said please take one and write on that if you need to but printing colored brochures is very expensive and if it's scratch paper you are looking for I have a paper bag you can write on. The lady said something I couldn't quite hear but left quite abruptly. I didn't think the owner was being rude. Some folks are just hard to please I guess. Anyway, I've bought some of their shoes and cushions. The items they sell are not inexpensive but it's like Mom used to say, "you get what you pay for". Long story short some of these items are years old now and have been left out in the weather (sun and rain) and they haven't faded or fallen apart. I can't say the same for the Chinese items I've purchased at Wal-Mart. I always try to support our local businesses first and use Wal-Mart as a last resort. Anyway I love this unique one-of-a-kind business. They have things that you won't find anywhere else.

I just had the nastiest customer service experience with this store I think I've ever had…read more I saw online that they sell Fermob bistro tables and chairs which a client of mine is looking for. I was reviewing the online listing, trying to gather pertinent info to share with the client - ie cost, colors, availability, shipping time in transit so they could make an informed decision. The shipping time wasn't listed online but I saw they had a customer service chat function. I sent my question on shipping time and waited a minute for someone to connect. They sent "?????" and "are you there?" right when they connected. Weird. I wrote back hello and they said they needed to know what color to answer. I shared the potential color. They said it was in stock, goes out within week of the order, and ships fedex. I asked how long it would be expected to take in transit. (This was my question initially). They said they don't make any promises. I said is there an estimation... 2 weeks, 5 months, roughly what should we plan for? They then wrote "why would you say that when I just said one week?" But as you recall, I was told after ordering, they ship out within one week. They never said the timing in transit. Then they disconnected. I was dumbfounded! Needless to say I absolutely will not recommend my client orders from Bon Marche. Hope this customer service person has the day they deserve.

What a shock when I visited Joann's Santa Fe. Store was filthy. Christmas decorations with no…read moreprices still dripping from dusty hooks. I was directed to the back of the store where I could find what I came for only to find 10" rolling racks filled with who knows what blocking the ability to even see what I came for. It appeared that the store was ready to shut its doors any minute. Not the store I remember even less than a year ago. I left shocked and disappointed.

It seems they have a new manager and everything is improved! The staff is so helpful. The store is…read moreclean and well organized. It's a breath of fresh air! Leadership matters!

I purchased an amazing sewing machine here. Great price but the best part are the lessons. Once…read morepurchased, the machine comes with classes to learn the best use of the new (slightly used) from a class taught at a local school. But they don't stop there.... There are a list of classes that can be found for a nominal fee. Classes are small so the need to reserve one early is important. The staff is very experienced and helpful. This shop is tucked away but worth the effort.

I love my Janome Memory Craft 6700P machine. I received one as a gift from my brother and sister in…read morelaw. AMAZING! Karri helped them with the purchase. My family members REALLY appreciated her. Very quickly after I began using it, I did something that required a technician's help. I called the Sewing Center and Leroy walked me through fixing it. I am just THRILLED with this business and the employees! Thank you!

They have yet to respond to voicemails and messages we left for some work that we need done. It's…read moreso hard to find good upholsters in Santa Fe, and one that actually gets back to you.

Hector, the owner, and his staff did a beautiful and quick repair on a chair. They are great to…read morework with. Highly recommended!

Great job on a tuneup on our old sewing machine! Reasonable…read morepricing for the work done.

There is an employee by the name of Meghan who is extremely rude & condescending. When you need…read morehelp she is curt & makes you feel like you're totally bothering her. This is very unprofessional in a business that should be friendly & professional to their customers. Just because there is limited service of this type in SF doesn't mean you can treat people like dirt.