What a find! The main guy, David, is a straight talking pro with no BS, exactly the kind of people…read moreI prefer to work with. (The other man was very nice too but didn't work with him as much so didn't catch his name. We had 5 very faded window surrounds & valances for our 30' RV and after an hour of picking fabrics, talking how we wanted it done and hearing his advice, we were so impressed we decided to have the captain chairs done too. His price was fair, great fabric choices and .... the time he quoted for completion very reasonable...but...... he actually finsished10 days early! Just picked them up and am sooo happy! Thank you! I am making a point of doing this review because there were so few I wasn't sure about using Native Son, ... and that would have been my mistake! Maybe satisfied people are less likely to leave reviews? Sure glad we did. With the new upholstery, window coverings and new flooring we put in, our 23-year-old RV looks like it's just rolled off the showroom floor ;-) Pretty and comfy!

We appreciate any business that place's customers concerns first! Our Hunter Douglas Duet Shades…read moresplit! We called the original store and they wanted $95 to send a worker to determine the damage. We called Native Son and they came immediately, free of charge. We had a lifetime guarantee on the shades. David, from Native Son took care of the replacements and installed them free of charge! We will do,business with them in the future! Highly recommend to others!

Defective items and threatening customer service. This vendor shipped me a defective table, and…read morewhen I sent evidence was told "send us pictures so we can file a claim on your behalf, otherwise we cannot proceed." This does not follow US trade law, where regardless of a claim or not they are responsible for non-defective items. When I reminded them of their responsibility and graciously laid out options, including sending back for a normal return, they called me at SEVEN PM at night to threaten me and my family like thugs. I cannot get over the disgusting behavior of such thugs, this store is like a criminal enterprise. They may just get defective merchandise from Bon Marche and try to pawn it off onto customers who do not know better. Avoid this vendor at all costs - they don't even provide a price advantage vs. the Fermob website, or even Pottery Barn. I tried to support a small business - however an attempted scam and criminal behavior is what I was rewarded with. I may have to file a restraining order against their bizarre and undignified customer service representative, Jean Phillipe. Don't waste time, just buy from Fermob directly.

The staff at Bonnemarche went above and beyond my expectations to ensure I was choosing the best…read morecolors and items for my patio furniture from afar. They're very knowledgeable and showed expertise about their product lines. I was concerned about what was in stock in the fall given how quickly things were being purchased from the store inventory as I was shopping online. They sent me photos by text and gave me their personal recommendations for combining colors if my goal was to receive my items from in stock quickly rather than waiting an additional six months for a specific color. Their recommendations were spot on. When I had a slight issue with one of the pieces due to a delivery company disregarding their strict order to leave items on the pallet (I didn't realize the implications) they were so fast to provide me a remedy that ensures the item will be protected and in use for many years to come. At that time I could tell the person was feeling a bit overwhelmed with demanding and perhaps slightly unreasonable, perfectionistic customers (like my normal self but let's be real - these items are costly!) given everything that's been going on in the last two years... I could tell he was truly concerned about my concerns and so it made it easy to work with him and soothe my "customer monster side" that comes out if I feel I'm being disregarded. I think given global shipping and production issues that if you're just a reasonable human and talk with the store owners even before placing an online order you will be delighted with service and outcome. I highly recommend calling to place the order. they even told me how they had to hire their own trucks to go to the port and pick up merchandise and order table to sell it as it was taking so long not only for the ships to be unloaded but for the prearranged ground delivery to take place. Let's face it lots of companies are struggling like this and it demands our thoroughness and patience when setting delivery expectations as we choose a vendor. After enjoying my Ethimo six chairs and table in the fall and now able to use them again in the Pacific Northwest spring (sunbrella cushions from the company store), I would go out of my way to purchase from Bonnemarche in the future, especially compared to big name corporate places that have treated me poorly in recent years with lack of knowledge, inaccurate availability estimates and inability to cancel delayed orders because they are shipped directly from the vendor (pottery barn, rejuvenation, WS, etc.).

What a shock when I visited Joann's Santa Fe. Store was filthy. Christmas decorations with no…read moreprices still dripping from dusty hooks. I was directed to the back of the store where I could find what I came for only to find 10" rolling racks filled with who knows what blocking the ability to even see what I came for. It appeared that the store was ready to shut its doors any minute. Not the store I remember even less than a year ago. I left shocked and disappointed.

It seems they have a new manager and everything is improved! The staff is so helpful. The store is…read moreclean and well organized. It's a breath of fresh air! Leadership matters!

I love my Janome Memory Craft 6700P machine. I received one as a gift from my brother and sister in…read morelaw. AMAZING! Karri helped them with the purchase. My family members REALLY appreciated her. Very quickly after I began using it, I did something that required a technician's help. I called the Sewing Center and Leroy walked me through fixing it. I am just THRILLED with this business and the employees! Thank you!

I purchased an amazing sewing machine here. Great price but the best part are the lessons. Once…read morepurchased, the machine comes with classes to learn the best use of the new (slightly used) from a class taught at a local school. But they don't stop there.... There are a list of classes that can be found for a nominal fee. Classes are small so the need to reserve one early is important. The staff is very experienced and helpful. This shop is tucked away but worth the effort.

They have yet to respond to voicemails and messages we left for some work that we need done. It's…read moreso hard to find good upholsters in Santa Fe, and one that actually gets back to you.

Hector, the owner, and his staff did a beautiful and quick repair on a chair. They are great to…read morework with. Highly recommended!

Great job on a tuneup on our old sewing machine! Reasonable…read morepricing for the work done.

There is an employee by the name of Meghan who is extremely rude & condescending. When you need…read morehelp she is curt & makes you feel like you're totally bothering her. This is very unprofessional in a business that should be friendly & professional to their customers. Just because there is limited service of this type in SF doesn't mean you can treat people like dirt.

Native American vendors daily display and sell their jewelry and handmade items. All are beautiful…read moreand unique. I highly recommend because the Natives are licensed for permits to sell in Santa Fe. The jewelry is authentic and high quality stones and metals . I recommend paying with cash (service fee card) . I purchased quite a few pieces for myself and family for gifts.

Will return - shopped there daily -:)…read more Some calls it Native American Vendors Program of the Palace of the Governors @ New Mexico History Museum. It's a block away from our hotel. Vendors are mostly kind. Their self made products, mostly with turquoise are wonderful. The opaque, blue-to-green turquoise is a mineral. Persian stones from Nishapur (of Iran) is used as a guiding reference for evaluating turquoise quality. Navajo and Hopi tribes are known to produce high quality turquoise jewelry. The top two of the following 4 kinds of turquoise are widely used in Santa Fe area: Sleeping Beauty Turquoise  Kingman Turquoise  Bisbee   Royston  They (including the stores as well) prize Sleeping Beauty for its consistent sky-blue color. However, it's no longer being mined (?), while Kingsman has brilliant blue color, but it isn't as precious as SL due to the fact that they're still abundantly being mined. One native vendor explained how the program work: They've a committee, to determine the eligibility (sometimes vendor has to go before the committee to demonstrate their skills - like making a piece). The covered corridor has 63 spaces, each marks with a white number. If the vendors are more than the spaces, they'll have to do a lottery, which means a particular vendor may not come tomorrow. In General, a particular vendor doesn't come everyday.  On the last day there, I purchased a bracelet from a generous man, who explains the logos are his name and his daughter's. When I pay, he tells me a less amount voluntarily. I was a little hesitate. Although I like bargains and discounts, but I don't ask for it with small vendor, especially with the artist him or herself.  "Are you sure?" I asked. Actually I was not 100% sure what he had quoted me earlier.  "Yes, it looks so nice on your wrist." I paid what he asked. Thank you.