What a find! The main guy, David, is a straight talking pro with no BS, exactly the kind of people…read moreI prefer to work with. (The other man was very nice too but didn't work with him as much so didn't catch his name. We had 5 very faded window surrounds & valances for our 30' RV and after an hour of picking fabrics, talking how we wanted it done and hearing his advice, we were so impressed we decided to have the captain chairs done too. His price was fair, great fabric choices and .... the time he quoted for completion very reasonable...but...... he actually finsished10 days early! Just picked them up and am sooo happy! Thank you! I am making a point of doing this review because there were so few I wasn't sure about using Native Son, ... and that would have been my mistake! Maybe satisfied people are less likely to leave reviews? Sure glad we did. With the new upholstery, window coverings and new flooring we put in, our 23-year-old RV looks like it's just rolled off the showroom floor ;-) Pretty and comfy!

We appreciate any business that place's customers concerns first! Our Hunter Douglas Duet Shades…read moresplit! We called the original store and they wanted $95 to send a worker to determine the damage. We called Native Son and they came immediately, free of charge. We had a lifetime guarantee on the shades. David, from Native Son took care of the replacements and installed them free of charge! We will do,business with them in the future! Highly recommend to others!

I just had the nastiest customer service experience with this store I think I've ever had…read more I saw online that they sell Fermob bistro tables and chairs which a client of mine is looking for. I was reviewing the online listing, trying to gather pertinent info to share with the client - ie cost, colors, availability, shipping time in transit so they could make an informed decision. The shipping time wasn't listed online but I saw they had a customer service chat function. I sent my question on shipping time and waited a minute for someone to connect. They sent "?????" and "are you there?" right when they connected. Weird. I wrote back hello and they said they needed to know what color to answer. I shared the potential color. They said it was in stock, goes out within week of the order, and ships fedex. I asked how long it would be expected to take in transit. (This was my question initially). They said they don't make any promises. I said is there an estimation... 2 weeks, 5 months, roughly what should we plan for? They then wrote "why would you say that when I just said one week?" But as you recall, I was told after ordering, they ship out within one week. They never said the timing in transit. Then they disconnected. I was dumbfounded! Needless to say I absolutely will not recommend my client orders from Bon Marche. Hope this customer service person has the day they deserve.

Defective items and threatening customer service. This vendor shipped me a defective table, and…read morewhen I sent evidence was told "send us pictures so we can file a claim on your behalf, otherwise we cannot proceed." This does not follow US trade law, where regardless of a claim or not they are responsible for non-defective items. When I reminded them of their responsibility and graciously laid out options, including sending back for a normal return, they called me at SEVEN PM at night to threaten me and my family like thugs. I cannot get over the disgusting behavior of such thugs, this store is like a criminal enterprise. They may just get defective merchandise from Bon Marche and try to pawn it off onto customers who do not know better. Avoid this vendor at all costs - they don't even provide a price advantage vs. the Fermob website, or even Pottery Barn. I tried to support a small business - however an attempted scam and criminal behavior is what I was rewarded with. I may have to file a restraining order against their bizarre and undignified customer service representative, Jean Phillipe. Don't waste time, just buy from Fermob directly.

I purchased an amazing sewing machine here. Great price but the best part are the lessons. Once…read morepurchased, the machine comes with classes to learn the best use of the new (slightly used) from a class taught at a local school. But they don't stop there.... There are a list of classes that can be found for a nominal fee. Classes are small so the need to reserve one early is important. The staff is very experienced and helpful. This shop is tucked away but worth the effort.

I love my Janome Memory Craft 6700P machine. I received one as a gift from my brother and sister in…read morelaw. AMAZING! Karri helped them with the purchase. My family members REALLY appreciated her. Very quickly after I began using it, I did something that required a technician's help. I called the Sewing Center and Leroy walked me through fixing it. I am just THRILLED with this business and the employees! Thank you!

They have yet to respond to voicemails and messages we left for some work that we need done. It's…read moreso hard to find good upholsters in Santa Fe, and one that actually gets back to you.

Hector, the owner, and his staff did a beautiful and quick repair on a chair. They are great to…read morework with. Highly recommended!

Great job on a tuneup on our old sewing machine! Reasonable…read morepricing for the work done.

There is an employee by the name of Meghan who is extremely rude & condescending. When you need…read morehelp she is curt & makes you feel like you're totally bothering her. This is very unprofessional in a business that should be friendly & professional to their customers. Just because there is limited service of this type in SF doesn't mean you can treat people like dirt.