This has to do with the PHARMACY on ZIA RD…read more Terrible. Horrible. Inept. Incompetent. Apathetic. Understaffed. I mean, this is a company that is not serious. If you try to call, and actually get through past the fake-human AI crap, a human will just hang up the phone as if "hey, watch, this will stop them calling!" *click* -- and that might be after being on hold for a half-hour ("press * if you don't want to hear hold music" -- and you press * and the music starts playing again after about 30 seconds of silence). Everything poorly designed, everything poorly executed. Hurry up and just go out of business Walgreens, you're not cut out for this.

Inept pharmacy...almost always late or behind. Looks like a management issue. I want to trust them…read morebut they keep screwing up...

The owner was SO nice and friendly and helpful! Gave us lots of samples to figure out what we liked…read morebest, and we got a mini crate with three honeys! We also took home a huge Ristra Very nice, clean, awesome place to visit! We will be back!

I absolutely love this place. I was so intrigued by everything they have to offer. This place has…read moregreat energy and vibes. The owner is awesome and very informative about what's inside each jar of honey. The honey is very rich in taste and extremely high quality. It is worth the money. It's very clean inside and super cute. They have lots of things outside of honey alone. I definitely will be back.

This is the WORST pharmacy in Santa Fe. They are overworked and understaffed. It's almost…read moreimpossible to get through on the phone and always a long wait. The locations on Airport and Cerrillos are better. I've put off writing this for a while but moving all my prescriptions today.

I rlly just don't like Walgreens. The one by my house sucks so bad. This location was a lot better…read morethan that. Pharmacy line was medium and it moved fast once again I hate Walgreens but if you're gonna go anywhere go to this location.

Not again, traveling and this was not a good place…read more Restrooms needed help. Sales on Christmas were not posted at register

The absolute worst customer service I've ever experienced. I understand that the store is short…read morestaffed but there is no excuse to be vulgar to customers.

I had a couple of questions at the pharmacy. Everyone (there were 3 to 4 employees) behind the…read morecounter couldn't be bothered with a paying customer as they ignored me and went about their work. Apparently loading new supplies is more important than customer service. But kudos to Ify who saved the day. She stopped what she was doing to answer my questions. I needed the pharmacy contact info to transfer my prescriptions from my Walgreen's in CA. Ify took the time to write out the info I needed. She was so pleasant and helpful!! She gets 5 starts....the rest of the staff get 1 star. The cashier was also very inept. She kept me waiting while she waited for some type of approval but never explained why she kept me waiting. She also took a long time for a simple transaction. I'm frustrated that because I use Walgreen's in CA and this is the closest one to me here, I'm stuck with them. Next time I will report my feedback the national Walgreen's chain. Yea, Ify! The rest need to get out of customer service related jobs! It doesn't seem that store management cares about customer service either.

We have been in Santa Fe for a little over a year and decided to use Walgreen's at Airport Road…read moresince we have always used Walgreen's where we lived. They started out rated very low and our experience was very low, too. We looked into moving our meds to another Walgreens in Santa Fe but the rest of the pharmacies in Santa Fe also had bad ratings:( But we stuck with them since it looked like a staffing issue. Our last visits have been a vast improvement, and we think they have moved up to a 4 star. They seem to be fully staffed at the moment. My wife actually got them to answer the phone today! So, they maybe will maintain a 4 or move up to a 5!! Keep up the good change we are now experiencing. Thanks.

Walgreen's has a winning employee. Fabulous shopping experience in the photo dept of Walgreen's at…read moreSouthern & Pat D'Arco Highway 528. Mr. Doug G. helped us learn to scan, resize and print family photos to create an album for an 86 year old auntie. He was patient and thorough in his explanations plus he gave us future ideas for personal gifts with pics as photo books, calendars, etc. Way to go helping customers and expanding the experience to with additional ideas and sales. Then, we are singing his praises today since he called to remind us we had left originals at the store! Who does that today? Doug G. does....thoughtful and professional. Take your business here, now. Thank you, Doug G. for your expertise & follow-through.

I think some of the personnel here needs to better explain to there customers using discount codes…read morehow some of these discount programs work and confirm that the price that they're getting is the best possible price across the different programs based on there Rx type and quantity, most customers are not experts. They deal with this type of stuff all day, but their customer sometimes are ill and just need a little bit of hand holding and empathy not too much to ask I think.

Walgreens is a chain like every other Walgreens in the country nothing spectacular except for this…read morelocation has amazing employees as well as amazing people! Everything else is pretty much the same in every Walgreens but definitely drop by for prescriptions snacks cosmetics and any over-the-counter pharmaceuticals

I came in to get my mental health prescriptions and was told that my doctor had not responded to…read moretheir refill requests. I told them i absolutely need my meds; not having Effexor for one day can send you to the ED, due to dizziness and other symptoms. I was upset and said I want going to leave until I got some sort of medication. The pharmacy tech went to go talk to the pharmacist. Meanwhile, the customer behind me decided to tell me off for being rude. Me and her went back and forth and I finally just ignored her when I realized she wasn't gonna be quiet. Then the pharmacy tech came back up with a 3 day prescription and said I needed to call my doctor to get a refill again. But her attitude had taken on the attitude of the customer behind me and she wouldn't answer my questions about what she was giving me. I am a suicidal person who was just trying to get my meds. Why do people have to be so mean? I just wanted some help.

Let's talk active listening and bias... I made two appointments at this Walgreens for COVID…read morevaccines. One for my partner who is a clean-cut white man, and then me-- Chicana with tattoos. My partner comes in, waits less than 5 minutes, gets his shot, leaves. My turn! I walk in, stand in the line that says "COVID-19 Vaccine Check-in." I say greet the pharmacy tech, Sarah, "hello, I'm here for my COVID shot." She looks at me and says, "we usually require you be in the car for this." Oh! Ok. So I go to my car, go through the drive thru, and then she starts telling me "we don't have you scheduled." I say, "I have a confirmation number, my partner JUST came in here and got a shot." Sarah THEN asks for my name, *crickets*. I then say "I have a confirmation number for the appointment," *crickets* ... "I presume you don't give SHOTS through the drive-thru," she then says "correct." I come back in. Sarah says, "I thought you said COVID test." I tell her, "no, I said shot, even stood in the line that says 'shot'." I continue "you could have asked for my name, or appointment confirmation number" which is something they send everyone via email AND text. Sarah still doesn't apologize. I try and emphasize with her "do a lot of people come in, un-masked and want tests without appointments?" She says "more than you would think." Sarah then gets my ID, checks me in, and I wait 20 minutes to get my shot. This is a tale of two lives. And it's hard not to notice it. Sarah could have asked my name when I walked in, she could have asked for my appointment info, and she could have even clarified through communication with me about WHAT I was there for... at the very least she could have apologized. This review is about the pharmacy staff. You can do better. 0/10 would not recommend

I really hope someone sees my review! I don't really go to walgreens NOR do i usually leave reviews…read moreto places, but i was so excaunsed when i came across this lovely security officer that's usually there! Always trynna make it a safe and enjoyable environment for all of the customers!! Would 100% reccomend! Such a lovely man.

Worst facility ever. They have multiple technicians tell you different things that are ALL…read moreINACCURATE. I call and am put on hold for 30+ mins and then hung up on. They have no problem answering other pharmacies but can't answer customers.. after days of attempting my Dr and another location had to do all of the work since they refused to answer the phone. Absolutely horrible location.

Very poorly ran pharmacy. They don't answer the phone ever and keep their customers on hold. I had…read moreto travel all the way up there to find out they had no pharmacist on staff and they were closed. I've been missing out on medication for 2 weeks while it stated online they did not have it in stock. Finally I decided to transfer my medication to another location who answered immediately and had my medication in stock within 90 mins. Worst patient care, they don't even care. They don't provide sufficient notification.

In the 12 years I have lived in NM I have lost track of the number of times I have visited this…read morelocation. I am always amazed by how many different items they can fit in such a small place. Staff has always been friendly and the store is always well stocked and clean.

Worst place to get a prescription filled. It has now been over 24 hours since submitted and when I…read morewent there all they could say was, we are working it. We have a backlog. What a day back log? Really. Is staff that slow? Unacceptable! If you can't fill your prescriptions be honest and tell the hospitals. Don't take on more and have people wait over 24 hours for their medicine