I had a great experience getting my new car! Iman and David were amazing from start to…read morefinish--professional, helpful, and genuinely made the whole process easy and stress-free. I really appreciate their great customer service and would definitely recommend them to anyone looking for a new car! I'll definitely be working with them again for my next vehicle -Tevin J.

I don't usually post reviews, bc who has time for that.... But I had such a positive experience…read morepurchasing my car from Major Motors, that my time towards a review is warranted! Before coming here, I dreaded the thought of car shopping. However the honesty and friendly (almost family- like) experience here made me feel safe and secure in my decision to purchase. The price was unbeatable and the car was delivered to me clean and beautiful! My husband also purchased his work van here and has been very happy as well. Don't think twice, and ask for Zaad! His knowledge, advice, and expertise was top notch! Will definitely be purchasing future vehicles here without question

Incredibly smooth process in selling my car, Evan and Christian did great business, super…read moretransparent and fair. Would be happy to work with them again and made everything super easy

I recently purchased a used 2024 Jeep from Lexus Santa Monica, and this was easily one of the…read moreworst car buying experiences I've had. I've bought over 35 cars over the years, so I have a pretty clear sense of what basic customer service looks like. I waited more than two and a half hours to get an issue taken care of which ultimately was not dealt with by the dealership. My salesperson was pleasant and I have no complaint about him at all. He did the best he could under the circumstances, but management was another story. I think management just left him hanging and I felt bad as these issues were outside of his control and also knowledge. The used car sales manager Will is the one that I had talked to over the phone was essentially nowhere to be found when his involvement was needed on the day of sale, until the critical issue of a recall put the sale at in impasse in the final stages inside the finance managers office. I found the finance manager that I dealt with to be extremely aggressive and confrontational in front of my wife and my teenager daughter whom I was purchasing the car for. Additionally, after the sale, they emailed my the documents, this was over a week ago. I emailed him back that night advising him that i was unable to open the zip file. I asked him to send it to me again, that was 9 days ago. I still don't have the zip file with the sales contract etc. At one point, The Jeep was represented as being in quote "perfect condition", yet the rear tow hitch cover was missing. I was told it would be replaced, but that promise wasn't reflected anywhere, and I ended up ordering the part myself. More concerning, the vehicle had an open emissions campaign. I was initially led to believe required campaigns or recalls had been completed, only to find out afterwards that this one had not been done. After the sale and being extremely frustrated by my expreince I then reached out to LA Car Guy, the dealer group, to give management an opportunity to address these issues. Eight days passed. No call, no email, nothing. After being met with total silence from LA Car Guy, my own conclusion based on my direct experience is that management simply did not care enough to respond. I tried calling them as well without any success. The price of the car, the recall and the missing part is not why I am writing this complaint. The unprofessionalism of the management group, finance manager and complete lack of respect towards a customer is why I am attempting to get the word out. I am not expecting anything from them other than hopefully a change in culture as to how to deal with customers. Judging by the vast number of 1 star reviews, I am not alone in my feeling this way. Because of that, I filed a formal complaint with Lexus corporate, in hopes that it would finally get some traction. If you're considering this dealership, I strongly suggest reading through Yelp and Google reviews, especially the negative ones, so you can draw your own conclusions. For customers who have similar experiences and get nowhere, Lexus Customer Assistance is 1-800-255-3987 and in my discussions with them, they appear to care and take the complaint seriously. Perhaps escalating is what it takes for management to pay attention. Based on my experience and the lack of any follow-up, I would not recommend this dealership. But, if you end up working with them, get it in writing. My mistake was that I had recently purchased a Lexus from Woodland Hills Lexus dealership and they were extremly professional and respectfull. I just assumed that the Lexus corporate keeps their dealerships in check but I guess each dealerhsip has their own culture and practices.

Jay in particular is very helpful and understanding with my 2020 Prius Prime. Always willing to…read moretake extra time.

My Service Advisor, Jay Aviche, was excellent. His phone…read moreetiquette was flawless. In person, Jay was a complete professional, going the extra mile for me. I am happy to recommend Toyota Santa Monica to my family, friends, and my own business customers!

Our extremely wonderful journey at Audi Santa Monica began when we were greeted by a true gentleman…read morein the person of Claude Dauman. He had us at "Good Morning"! As a small business owners, we absolutely love receiving the kind of customer service and attention to detail that we very much enjoy providing for our clients. Being of service is alive and well at Audi Santa Monica Claude is genuine and an absolute pleasure to deal with. Once our agreement was made, he and the rest of the Audi Santa Monica team, right through final clean and delivery, made this one of the best days ever! This is how you do it! Thanks Claude!!

We had a fantastic experience purchasing our first Audi from Audi Santa Monica! The sales and…read morefinance team made the process easy, enjoyable, and stress-free. A special thank you to Kyle, who went above and beyond to make sure we felt comfortable in our new little beauty. He took the time to walk me through all of the features, answer every question, and make sure I knew how everything worked before driving off the lot. We couldn't be happier with our new Audi and the outstanding customer service we received. If you're considering an Audi, I highly recommend Audi Santa Monica and their amazing team!

I am thrilled to have just leased my second Subaru Forester Wilderness from Subaru Santa Monica…read more Can I add, it's a BEAST in blue ! Returning for a second lease was an easy decision because of the exceptional experience I've had with this dealership from day one - and my 2023 Forester was my fave car ever. The entire team--both in sales and service--is warm, friendly, professional, and genuinely committed to customer satisfaction. The sales staff, including: Ron the GM, Mario the manager, Paul the finance director and Gabriel, my salesman, made the leasing process comfortable and stress-free, taking the time to answer my questions and remain patient when I conferred with ChatGPT and friends for sales advice and support. The service department has been equally outstanding. They are efficient and meticulously organized and treated me with kindness and respect. It's clear that Subaru values their customers and takes pride in providing excellent service. I love my Forester Wilderness, and I appreciate knowing that I have a dealership I can trust. Subaru Santa Monica has earned my loyalty through their consistent professionalism, integrity, and outstanding customer care. I highly recommend them to anyone looking for a vehicle and a dealership that genuinely puts its customers first.

Hello folks, this is Dino Zadeh. I am now back home, here at Toyota Santa Monica. I have parted…read moreways with Subaru Santa Monica this recently. I am back home, where I started back in 2012 and happy to be back home. Please come by and say Hi. I am eager to work with you all again. Thank you so much. Blessings to all

Zach in the service/repair department is incredible. He fixed a part of my car so quickly and was…read moreextremely generous about pricing. He is fair and honest and will absolutely be my go to guy from now on. Highly suggest going to this location and asking for him if you are having any troubles with parts on your car.

Recently had a great experience with John in the service department!…read moreI brought in my Grand Cherokee for an AC issue. Turned out the condenser needed replacing. Also had my radio screen replaced due to delaminating. Fortunately my Jeep is still covered by extended warranty. My warranty dragged out the payment process and was impossible to get ahold of to figure things out. John was incredible. He communicated along the way which is literally all I ask for when my vehicle is in the shop. He went above and beyond to help get things sorted with the warranty place. The Service Department was always reachable and happy to help me out. Honestly one of the better experiences I've had with car maintenance. Thank you to John and the Service Department at Jeep SM!!

We had an amazing experience with Thayer. He wasn't pushy at all, but was super warm and…read moreknowledgeable. He knows just about anything you could ever want to know about Volvo. We were actively seeking to purchase and had been to several dealerships before visiting Thayer at Volvo in Santa Monica. We were shocked at how little the other sales reps knew about the cars we were driving. So many of the dealerships we visited seemed pretty indifferent, and it was a struggle to get basic information about features and trim levels. We got to a certain point where we were like, "isn't anyone going to try to sell us a car?" It was a completely different experience with Thayer. He is without a doubt the top rep we spoke to and he provided an unparalleled experience. Ask for him when you go. You're in good hands.

Thayer the salesperson is exceptional! Best experience OF MY LIFE with a car salesperson. Only the…read morevery highest praise! Ask for Thayer!

I came to Kia Santa Monica looking for a Jeep. My mother and I had visited several dealerships and…read moreexplored many different brands, but we knew very little about Kia. Then, by chance, we met Rose--a warm, knowledgeable, mature, and gracious sales consultant. I wasn't sure a Kia was the right choice, so I continued looking at other dealerships and speaking with other salespeople. But no one made us feel the same confidence, care, and trust that Rose did. As someone who had recently come to the United States to study and gain work experience, I was unfamiliar with car financing and the importance of building credit here. Rose patiently explained the process and helped me understand how I could buy a car while beginning to build my credit. My mother and I returned to Kia Santa Monica because we trusted Rose's advice. She took the time to understand my needs, explain my options, and help me choose the right car. She even came in on her day off to assist us. Thanks to her guidance, I was able to buy my first new car in America and take an important first step toward building my credit. My mother was delighted, and I was so excited. When I later returned to the dealership to look for her to get a car for my brother, I learned that Rose no longer worked there. I was genuinely disappointed. I couldn't imagine working with anyone else after the care and support she had given us. Rose made the experience feel personal. She looked after me with the kindness and guidance of an older sister, and my mother felt she had found not just a wonderful sales consultant, but a friend. Rose cared about helping me choose the right car and feel confident in my decision--not simply making a sale. Buying my first car in America was an unforgettable experience because of Rose. She is a true gem, and I will always be grateful for her help.

Worst buying experience ever! This dealership overpromises and underdelivers. Do not buy here…read moreunless you want to be constantly misled and don't value your time! I first communicated with Elijah by email to obtain a quote for a Brand-New, fully functional EV9 Land (6-seater). He made an enticing offer on an EV9 GT-Line that included OEM all-weather cargo floor mats, which convinced my wife and me to come in expecting a quick and easy purchase. Upon arrival, however, the atmosphere immediately changed. My excitement quickly turned into anxiety. Elijah told us that the GT-Line might no longer be available because it was pending purchase. We had just experienced a classic bait-and-switch. He then said the only vehicle available was the Land model and allowed us to test-drive it. During the test drive, we noticed it was the 7-seater, not the 6-seater we had specifically negotiated for. Elijah and his team assured us that the 6-seater was still available but couldn't be test-driven because the 12-volt battery was dead. They reassured us that the battery could be replaced immediately by the service department and that the vehicle would be delivered directly to my home on Monday, just two days later and the first day the service department would be open. The deal sounded great, and the team seemed sincere and trustworthy. Based on those promises, we decided to purchase a brand-new vehicle with a dead battery. We met with Eric in finance, signed all the paperwork, and declined all additional warranties and protection packages. He also told us that copies of all the signed paperwork would be included with the vehicle upon delivery. Monday came and nothing. No one contacted us, and no one returned my calls despite my repeated requests. On Tuesday, Elijah told me the vehicle was being detailed and that Diego would deliver it before 6:00 p.m. That afternoon, Diego called to inform me that the 12-volt battery was still producing error messages and that the vehicle had to be returned to the service department. From that point until the vehicle was finally delivered on Thursday evening, I spent my time playing phone tag with the dealership. I constantly felt like an afterthought. Calls and text messages were often not returned until after 5:00 p.m., and updates were minimal. The repeated excuse was that everyone was too busy helping customers throughout the day. The next morning, while thoroughly inspecting the vehicle after delivery, I discovered that it was missing the plastic trim piece surrounding the front trunk (frunk) release lever. I immediately notified both Diego and Elijah so the missing part could be included with the delivery of the OEM all-weather cargo floor mats. When the floor mats finally arrived, the third-row mats didn't even fit because the service department had shipped the wrong set and they failed to include the missing plastic trim piece as discussed. Their solution was for me to drive back to the dealership. After days and weeks of frustration caused by poor communication, broken promises, and repeated mistakes from both the sales and service departments, the final straw came the following week. We were finally able to log into Kia Finance to make our first payment, only to discover that the loan amount included an additional $1,199. Unsure why, we thought to review the signed paperwork. It was then that we discovered none of the signed finance documents had been included with the vehicle upon delivery. Without disclosing it to us, the finance department had added a 4-in-1 Combo Warranty to our financing contract, despite the fact that we had clearly declined all additional warranties and protection plans during the signing process. Once again, do not do business with this dealership!!! My experience was filled with misleading sales tactics, poor communication, repeated service mistakes, and undisclosed finance charges. I will never return, nor will I recommend this dealership to anyone. If you value honesty, transparency, and good customer service, I strongly suggest taking your business elsewhere!

If I could give Marcus Jerry 150 million stars, I would! As a business manager, I have worked with…read morecountless sales professionals over the years, and Marcus is truly in a class of his own. From beginning to end, he was exceptional--knowledgeable, honest, patient, attentive, and incredibly responsive. He anticipated every detail, communicated clearly throughout the entire process, and made what could have been a complicated transaction feel completely effortless. There was never any pressure, only thoughtful guidance and a genuine commitment to making sure my client was taken care of. Marcus combines the highest level of professionalism with warmth, integrity, and outstanding personal service. He didn't simply lease us a car--he created an experience that exceeded every expectation. W.I. Simonson Mercedes-Benz is incredibly fortunate to have him. Marcus has earned my trust, my future business, and my absolute highest recommendation. He is, without question, the very best!

We went to W.I. Simonson after having been loyal to Fletcher Jones in Newport Beach…read more The Fleet Manager Reza Abniki and his team more than addressed our needs and kept us with Mercedes Benz. We received respectful first class treatment and negotiated an amazing deal that was not even close to the best and final offer by Fletcher Jones, despite nearly 20 years of loyalty. We have recommended all our friends and family to Reza and W.I. Simonson as a result of this exceptional experience.

Ara in sales was the best! He made it an easy relaxed no…read morepressure purchase. I purchased my new Land Rover from him and he was very knowledgeable. He had the vehicle I was interested in cleaned and prepped prior to my appointment with everything in order. Thanks Ara it was a pleasure.

Took my vehicle in for a recall on the flange of the fuel tank which required the fuel tank to be…read morelowered. The connector on the fuel tank was damaged due to the defective flange. Instead of quoting me for replacing the connector while they replaced the flange, they quoted me for the labor to lower the fuel tank in addition to the parts. Essentially attempting to get paid twice for the same labor to lower the fuel tank.