Driver was amazing, friendly, made me feel safe and got me to my destination quickly and safely and the fare was cheaper than any online ride share apps. read more

I lost my ID and other cards in his taxi. I was charged $20.00 to have them returned to me. Never use this one again. Awful

Dont use this service. I had to go to the hospital, less thsn 3 miles away, and the guy knew I was in bad shape when he took my debit card. He charged me $24 for a five minute ride! I probably should have been paying more attention, but have never had to pay more then $10 with A 1 taxi service. This service are rip off artists. read more

I scheduled an Uber a week in advance for 5:30 am pickup on Monday morning to go to Charles Schultz Airport. Uber cancelled at 5:15 am. I called Santa Rosa Taxi at 5:25 and they picked me up at 5:50 am. I was very grateful not to miss my flight. read more

The man on the phone quoted me $120 dollars to drive me from Emeritus winery to downtown Santa Rosa. That is a 20 minute ride in the middle of the day on a non holiday Saturday. Eat dirt, Santa Rosa taxi. Theres a reason Uber and Lyft are causing your extinction. Byeee garbage extortion services. read more

I felt unsafe as a passenger while riding in this companies vehicle.. The driver was driving like a maniac crossing over solid double lines cutting off other vehicles without regard or concern for safety of myself or other drivers on the road. For a Business in which the primary task is driving, performing illegal maneuver's with no concern for personal safety I feel they should have their license revoked. read more

I called for a cab. He gave me a quote on the trip. I accepted & was told my cab would be here in 15-20 minutes. He called back in 20. I expected him to be outside, turns out he was across town. His reply to me was "call someone else." I will NEVER call them again. read more

Answered the phone when none of the other cab companies were available. Showed up right on time, safe driver, no problems. Also, the inside of the car was CLEAN and comfy and in nice shape. The driver had some Ray-Bans and a ska hat and a checkered steering wheel cover. Super cool style dude. A++++ victory plus extra points for good driving. Call them now and ditch the apps, support real cabbies! read more

I got a ride from the gentle man he is safe and reliable driver. I recommend to use Santa Rosa Taxi. read more

Update: A cab finally showed up after one hour and 15 minutes. Terrible service. We were told a half hour and have now been waiting an hour. When I called the first time, I was told someone already called for pickup at Home Depot, but we're at Lucky. When I tried calling another cab company, with a different phone number I was told that he already spoke to me, but when I tried to confirm a cab was coming from Lucky the line went dead. I called back the first number, and said if their cab was going to Home Depot it was for a different person and I wanted to cancel the call, to find another company. Unsuccessfully finding another company, and because this same company has three different phone numbers and at least two identities on Yelp, I called back and requested a cab to Lucky on Bicentennial. I asked if it would still be a half hour and I was told yes. I called after 45 min, the same number I called the last time, and the guy said someone else took the call. I called one of the other numbers and got voicemail. I called the first number back to tell him the cab was for an elderly lady who needs to get home and it's been 50 min, he said he would check with the driver. It has now been waiting over an hour and no cab. read more

Great experience! Driver was on time had good rates and the driver was very professional and friendly.

Excellent service! Fast, friendly, assertive! Way better than 5 other taxi cab companies I called.

Terrible experience. Awful. Horrible. Maybe I'm just used to (and spoiled with) Uber, but damn. I just needed a taxi to Sonoma County airport so I could catch the shuttle to Oakland airport. I called him the day before to tell them what time I needed him there, 2:30am because the shuttle leaves at 2:45am (STS is literally 5 mins from my house). He calls me at 2:30 to tell me he's running 4 minutes late. 10 minutes later he calls me to tell me he's at my house. Except I'm standing outside my house, and he most certainly is not there. So he re-enters it into his GPS and 3 minutes later he's there. So now it's 2:43 and the shuttle leaves at 2:45. He gets lost getting out of my neighborhood, then tries to take two wrong turns to the airport. (Meanwhile his phone is ringing off the hook with other callers needing rides- each time he answers his phone he loses track of what he is doing, gets more lost/disoriented) Thank the transportation gods, the shuttle was also running late. When we finally get to the airport, I hand him my debit card. He says "you don't have cash?" No I don't have cash, this is 2017. He takes FOREVER to get his little adapter thing plugged in, meanwhile the shuttle driver is sitting on the curb staring at me while this guy runs my card backwards, then has to type it in, but can't see my card because it's 2:50 in the morning, so he has to bend over and hold it in the head light of his car. And this WHOLE TIME people are calling him to get rides and every time he answers the phone, he stops what he's doing and then forgets what he was doing before they called. Really nice guy, but he never apologized for being late which would have been a nice gesture at the very least. Moral of the story- stick with Uber. read more

I called Saturday at 5 PM for a 6:15 AM pickup on Sunday. My car died that day and I had a half marathon race the next morning. I confirmed the time and my address with him and he agreed to pick me up Sunday morning. He never showed. I called the company number and received their voicemail. According to their website they are a 24 hour service, I think they should remove that item because it's not true. Due to their drivers lack of professionalism and promise to pick me up, I missed my race. I will NEVER use this company again!! read more

Called the day before to schedule a cab ride from my house to the airport shuttle at 5:30 am. The dispatcher had such a thick accent I couldn't understand him, so we ended up communicating by text. I asked him to have the driver call me en route to make sure that I didn't miss my shuttle. I also gave specific directions because my house is hard to find. The dispatcher didn't communicate this information to the driver. So, at 5:30 am I went out on my porch, heard a car drive down the street, and walked to the end of the block to flag down the driver, because he didn't get the necessary info from the dispatcher. However, the driver was friendly and curteous. All's well that ends well, but they lose a star for the bumps along the way. read more

i needed a ride from Santa Rosa to San Francisco airport. I randomly called Santa Rosa taxi, I was very pleased with the driver quickly arrival safe driving and the cleanses of the car. read more

Driver was on time and courteous. Cab interior was filthy with fast food containers and bags stuffed everywhere. Fare seemed high to me, compared to NYC cabs...$35 for 5 miles travel (no traffic). read more

If I didn't have to put one star to post this then I would've but earlier this morning my fiancé and I called Santa Rosa Taxi to take us to where we needed to go. The person that answered the phone said that I would be 10-20 mins so we waited 40 mins later my dude called them again and they said they'd call him back well FINALLY the driver came and was VERY rude saying we needed to shake our bags out before we put them in the vehicle. Then he over priced us. They charge $3.00/mile. How the fuck did 2.4 miles turn into $15? My dude asked if he could give him $10 flat and he said no. Which would've been over priced too. I told him well we're never using this service again and you're getting a NASTY Yelp review so he took $1 off. $1...like did he REALLY think that was gonna change how I felt? No. Wanna Change how I feel? Do what my dude had asked of you. My dude and I will NEVER use this taxi service again!!!!!! And i hope that everyone goes on Google and reads those reviews as well. Cuz there's some pretty bad ones up there too. And I really also hope you can find a much better safer and affordable taxi service that won't over charge you and be rude and make you wait waaay past the time that they said they'd show up. read more

Good choice.....helpful and friendly customer service.

Driver did show up on time and was relatively courteous. However the interior of the cab was filthy & cluttered with used drink bottles tucked into the various pockets . I'm going to be using cabs part of the time for awhile & I'm going to check out the others. read more

Called the night before needing a 2:40 am pick up for a ride to airport shuttle. Was assured I was in the system. Was told driver will call. 2:40 came and went. No call. No driver. Dialed a number of times and got an answering machine. No call back ever. read more

Great taxi service! Solomon is always respectful and professiona! I would highly recommend Santa Rosa taxi I've been using there service for years. read more

Great service. Solomon is very reliable and ready to go when you call.