Customers BEWARE!! I just used this bank during my 12-day stay in Guadalajara and used the same ATM…read moreinside the bank. There are 2 there but I used the exact same one during my withdrawal. And now my account has been hacked for over $1,000. So beware of this banking institution. How can someone put a scanner on the ATM's without it being an inside job? Shame on HSBC bank, SHAME ON YOU!! You rely on American tourist but yet you allow others to steal money. I thought it'd be safe location because it's right across the street from Secetaria De Seguridad, but nope not so.

On Aug 21, 2021 about 1pm, we went to this branch to open an account. We moved to GDL 6 months ago…read moreand own a house about 3 blocks away. We are legal residents of Mexico. We came with all required paperwork, and researched the account types online, and brought MXN 40k as an opening deposit. The man at the door was extremely rude. His first question was "Why do you want to open an account?" I told him we live here and need to pay people for goods & services. He then demanded to know how much we'd deposit on a monthly basis" I said, some months a lot, some months less, we are about to start remodeling our house. He insisted on an amount, so I said at minimum MXN 20k a month, and he said "that's not enough". At that point it was obvious he didn't want our business so we left. There are no minimum monthly deposit requirements, and the average deposit to avoid fees is only MXN 4k. Peanuts compared to what we'd have been running through this account. I have never in my life had a bank ask me "why" I wanted a bank account. It's apparent that HSBC doesn't teach its employees discrimination on the basis of race or national origin is morally wrong AND bad for business. Luckily there are many banks and we won't ever have to deal with this company again.

I used this bank's ATM inside the branch at Av. 16 de Septiembre 408…read moreCol. Zona Centro 44100 Guadalajara, Jalisco, Mexico during this last few days. And today when I returned home my account was hacked for over $1,000. The ATM's are inside the bank so this has to be an inside job. PLEASE beware of using this banks ATM's. This country wants our tourist money but yet they rob us blind. So very sad as this bank institution should be ashamed of themselves.