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    Santana's Odd Job Experts

    5.0 (1 review)
    Open 9:00 am - 7:00 pm

    Services - Santana's Odd Job Experts

    Appliance installation

    Handyman caulking

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    5 years ago

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    Red Door Pro Wash - Fredericksburg

    Red Door Pro Wash - Fredericksburg

    4.2
    (18 reviews)

    We have had good interactions in the past with Red Door and in fact recommended neighbors who also…read moreused them but this past month was atrocious. The price dramatically jumped but everything is more expensive so we were okay as we expected the great work. I will start with the positive - great job on the house and windows. What we have come to expect. That is where the positive ends. We also paid for the deck/porch area and that is just horrible. The most blatant is the mud piles that were once dirt left on the porch. Moving out to the deck there were a lot of areas missed. The most problematic was the bird poop only partially removed (so it didn't happen after they cleaned) and just lots of missing attention to detail. To complete the package they broke our door leading from the porch to the deck. When my wife notified them of the horrible work they wanted to come make it right - leaving all of my stuff from the porch out on the weather and rain another 24 hours. Then as the calls persisted we got a myriad of excuses why it was our fault - like we didn't ask for the porch (except we had spoken directly to Tilly on that topic). I should note that they were only at the house 90 minutes according to the time stamps on the ring doorbell. That's impressive to do a two-story house, windows, gutters, deck & porch. Anyway it devolved into them wanting us to pay more money to fix the problem they created - they could come and move everything for just a little more money - certainly this time they would get it right I should add that the gutters were not cleaned either - we didn't discover that until we had a hard rain a week later and the trash from the gutter fell out onto the deck. To add insult to the whole experience - they continue to do an absolutely horrendous job. So the door they broke - they've taken over a month to get a replacement (this is not a custom door - stock size). I never asked them to get the replacement as I feared it would also go poorly - I was right. I kept telling my wife to tell them not to replace the door . Today they came to replace the door - of course they do not get the correct size. So they removed the door without replacing - yet we need the door in place as we allow our pets on the porch. So they left & didn't replace the door, took the old door away so I couldn't put it back up but did leave all the trash. We are taking this as a lesson to not do business with them in the future. It only cost $800. The only positive in this whole endeavor is that they have not charged us yet.

    I would give a 0 rating if possible. The company made big promises and did not follow through. The…read morejob that was done was awful. I hired Red Door to wash all the windows inside and out. Their premium service! It was obvious immediately that the windows were not clean, streaked, and so wet I could not see out the window. I was told it would look better the next day when things dried. Next day, in the sun light it was even worse. I made repeated calls and sent text messages that were unanswered. Finally, after filing a dispute with my credit card company, they agreed to refund my money. The owner called me and agreed that he would not pursue the charge, much to our surprise. Now I find out that a month later they have charged me again! Totally unprofessional

    Santana's Odd Job Experts - handyman - Updated August 2026

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