I have never had a problem with this credit union until a few months ago. It's always a wait and…read morethe employees are always gossiping. they constantly make sure you know that you are not a priority. I only use this place because it's a credit union instead of a bank. I didn't want to use a machine with a palm scanner and would have rather spoken in person. They're rude. I'm normally not a Karen but the one in Paoli and newtown square are 10x better!

If I wrote this 10 years ago I would have given this 5 stars. They had branches that accessible and…read morepersonable, well informed staff. Now it is a horrible experience. They have closed multiple branches and have removed most of the staff in favor of "virtual teller machines" which is just a fancy ATM. In doing this did the bank pass on their savings to their customers in the form of better interests rates? I haven't seen any change in mine. I loathe going to this bank now and transferred most of my savings elsewhere.​​​​​​​​

The worst bank ever!!! Not this branch in particular, but all Trumarks. Buyer beware. Will update…read morelater.

Excellent customer service at this location. Please do not compare this location to the Springfield…read morelocation. This place is amazing hands down. A very good credit union to be a part of. Any problems you aren't treated like another person, you are treated like a member.

Free coin sorter and really nice staff. Will definitely be back. Had $600 in coins from my hoarder…read moregranny and it was easy to dumb them in their machine and get a check.

Thank you Tiffany Broomall Branch for her service on my account. I always feel comfortable when I…read morehave any transactions.

Citizens Bank has an archaic, discriminatory rule. When you try to look up your tax statements…read moreshowing your interest online and it isn't in your document center, and then you spend time contacting customer service to find out that even though we have wealth accounts and all of which are joint accounts, they consider me a secondary signer (the female spouse). And their policy is that only the primary on the account can download these documents. This is sexist, and it negates the whole purpose of having joint accounts. They don't seem to have problems taking my money. Of which I make a lot of - they have no problem with that, but when it comes to me wanting to download a tax document so I can move ahead with our taxes sooner rather than later I can't. My husband (the male spouse) doesn't have an online account because he doesn't do computers. But somehow this old, archaic, discriminatory policy is still in place. And the best part is much earlier last year I ran into the same situation with needing to download documents for a house that we were purchasing. At the time I lodged a complaint and was told it would be examined and someone would get back to me. They did not. I have yet again been told that they lodged a complaint on my behalf and someone will get back to me. I don't believe that's true and I don't believe anyone cares. However, I care and I find this to be incredibly sexist. By the way at the time that we opened our accounts, 30 years ago, we were never asked is there a primary or a secondary because it was a joint account. The bank defaulted to the male being first. Absolutely inexcusable. And at the first chance that I get to do research and find a bank to move our funds to we will be doing just that. So congratulations citizens bank you lost our accounts.

Hello everyone!!!! This Citizens Bank is located in the Quarry Shopping Center in Havertown, PA…read more 19083. It is located in the Giant Supermarket. It has been there for a little while. The Bank did not open at the same time as the Giant Supermarket. Giant created a space for it and it is extremely popular. The bank is busy constantly, especially on Fridays, Saturdays and Sundays. Jasmine, a teller, used to be employed there. But she is now at another branch location. Everyone loved Jasmine, including my family. Andrew Flood and Angel Padilla are two other employees there. They are super friendly and nice. They are always willing to assist and always engaging and easy to converse with. This is one of my Mom's favorite locations to bank. I am enclosing pictures for this review. In the Quarry Center, there is also a Chipotle, Vision Works, Super Cuts and Panera Bread. Lowes is right across from Giant on the same side of the street. Check out this Citizens Branch and all of the other businesses here. Also Giant is open for 24 hours here!!!! I felt that I needed to post that on Sunday, September 1st, the branch was supposed to open up at 10 am and only one employee, Angel Padilla was there. Angel explained that he couldn't open by himself and that he had to wait for another person. Many customers stopped by to perform transactions. Angel was kind and patient with everyone, explaining that he couldn't open the branch by himself. Angel assisted me with my transaction on the ATM, which was depositing cash, which I learned I could put in as many as 30 bills at a time. Another lady needed assistance with her pin #. She couldn't remember the old pin, so she had to wait until the window opened. I left and do not know what time the window finally opened. Citizens Bank, I do not know what you would have done if it weren't for Angel. Angel saved the DAY!!!!! Good night Yelp Family!!!!!!

Hello again My Yelp Family!!! I have patronized this branch for years!!! It is a very convenient…read morelocation for my family. This Citizens Bank is located in Upper Darby, in the Bond Shopping Center. It is surrounded by ACME, Sally Beauty Store, PetCo and Dollar Tree. Across the street it is still considered the Bond Center and there is T-Mobile, Starbucks, Tru-Mark Credit Union, a nail salon and a pizza store. Erica, Branch Manager and Rasheen, Lic Relationship Banker are what make this banking institution shine!!! If it weren't for these two important individuals, Citizens would be up the CREEK!!! Miss Erica and Mr. Rasheen are two smart and knowledgeable people!!! They know everything there is to know about banking!! They can answer any question you may have. This is my go-to-branch when I need to know anything about my account. This branch was recently renovated and it is simply beautiful!!! An ATM outside the branch, an ATM inside the branch and a drive-up ATM. What more could you ask for after banking hours!!!! Erica and Rasheen always greet customers with a warm smile and how are you doing and how may I assist you today? They know my entire family and can call them by name and remember all of our names when we are not there. I love these people and Citizens should give each of them a raise and a huge bonus!!!! I forgot to mention that one of my jobs was market research. I received a Priority envelope in the mail and it asked me to purchase 5 gift cards from Ebay and 5 gift cards from Amazon. It asked me to purchase the gift cards from CVS, Walmart, or any supermarket such as Giant. Enclosed in the envelope was a $2,360 check. I was skeptical of this and decided to ask Rasheen about it. As soon as Rasheen saw it, he said it was a SCAM!!! Erica happened to be nearby and she echoed it SCAM!!!! My Citizens bank account would have been affected by this and I would have had to pay this money back. Thank GOD for Rasheen and Erica!!! They saved my life and my banking accounts. Good night Yelp Family!!!!!

I came in here yesterday without an appointment…read more Tested my luck by coming into the branch to get some affairs taken care of. (Something I've been holding off for quite a long time due to my busy schedule.) Michael Woskey, assistant branch manager, helped me with everything. Michael was very exceptional, professional, attentive, and thorough with the whole process. He truly went above and beyond to give me a wonderful experience that made something stressful turn into a 1-2-3 easy peasy ordeal. Will be back to this location.

I had a checking account that I did not use on a regular basis (it was used for paying an annual…read morefee on a loan acount). They sent me a letter stating that there wasn't any activity and it I needed to do something to activate the account. I went into the bank to close the account, they told me if I had a credit card and used it, and they had a great deal going on, then my checking account would be ok. 2 months after opening the credit card, the bank closed my checking account and sent my money to the state of PA. So the person in the bank told me a lie, and now Ihave to go to the state to reclaim my money. PNC sucks, they didn't apoplogize, and didn't do anything to help.

This branch is closed they moved to Narberth Square. I recommend this branch and bank. Staff is…read morefabulous!!!!

Perfect service in opening a new account. Calm. Cordial. Informative. Excellent privacy.read more

I wish I saw these reviews when I was applying for a home equity loan. They are not organized, hard…read moreto get a straight answer and why can't I talk directly to someone in the loan department. So when I got approved for my loan and signed documents it was an April due date but when they set it up online they online service said my 1st payment was May, now everything is screwed up and I still owe the first month payment to satisfy my interest because my whole 1st payment went all to interest. If you want an honest opinion please go to another financial institution. The only reason I chose Sun East is because they offered a 90% borrowing of equity and if i could go back i wouldn't have done it. Just look elsewhere and when I pay it down better believe I will be going with another bank and just paying it off.

Had issues for a long time here. They blamed third party online banking for why they pulled…read morepayments out of my account multiple times back to back within minutes of each other. One time, it's a glitch, but dealt with it multiple times. I had 70 charges of fraud to my daughter account and a few on mine in the same month and there was never any notification to us. Then they had us jumps through hoops to get money back. We had to call merchants ourself! Crazy! I do not recommend this credit union at all!

Answer phones Explain products especially for promotions…read moreExample need insave accounts to get the higher rates Reduce fees example cashier check 5.00

They have hide requirements. Be aware. I move money to my CU account from brokerage. Then when wish…read moreto move the funds they held funds for five days because i did not same amount of funds I would like to move. So be aware try find this requirement any where. You need ask before planning a move. CU has right make there rules; however it should be post in transfer section be aware. The staff is friendly n helpful. Corp decide put hold even those the funds coming from well brokage house. So i will never put any larger dollars here. Only insignificant money will be keeps there. I have other CUs to used.