Always concerned, courteous, friendly and professional. Additionally, difficult to beat the rates,…read moreespecially with a good company.

From the owner: As your American Family Insurance agent, I can offer you dependable auto, home, business, health…read moreand life insurance, as well as other insurance products.

Great customer service! The whole team is attentive. Lexi was especially helpful and patient…read morethroughout several life apps.

Kevin sure has a lot of patience. I understand very little about insurance, but he worked to…read moreexplain things to me. After being very confused by all the figures and what i should do, he somehow figured out what I wanted and nailed it exactly. I knew right then what I needed to do.

I had been a client of Patrick Hall State Farm since 2019. During the past 6 years, the service…read morehas been impeccable, the agents helpful and friendly and the price reasonable. My daughter and grand daughter were also on my policy. In 2025, my daughter died from cancer, the old car I had also died. That was quite the year. I called Patrick Hall agency, she was removed as was the old vehicle. February of 2026, I went to the site to print new insurance cards, and my grand daughter was missing from my vehicles. I immediately called the agency and got stuck talking to Tyler Stanley. His only purpose for the call was to upsell me on other products and try to raise the price on my auto insurance. He most certainly did. I went from $150 for both vehicles a month to $315 for a month. He stated my grand daughter was not on the policy, which she had been for at least 3 years. Talking to Tyler Stanley is like talking to an AI-bot. No personality only pushing for more money. I can see why Allstate has been through a huge lawsuit and will be refunding money to me soon. I have cancelled my account. Do not use this agency, they will change things, charge you more money and tell you to "have a nice day". What a good AI bot.

I spoke with Sarah Hall in December. She is FANTASTIC!!! I love this agency. Sarah is very…read moreknowledgeable, friendly, and really knows her stuff. I am a retired P&C agent of 32 years, and I loved working with Sarah. This agency is the BEST!!

I got a policy with this group and moved jobs to go work there. Nirettzy is so efficient and on…read moretop of things. She served for over 18 years and is putting all the discipline she acquired through her service into putting the needs of her clients before everything else and doing what is right for them.

I wouldn't insure with Allstate and Steve Dow's office if it were the last insurance company on…read moreearth. After being their customer for 4 years, Allstate sent out a "home inspector" and then produced a falsified "inspection report" claiming our roof was "hazardous" and if we didn't replace it, Allstate would NOT renew our home policy. Here enlies the problem: The 20-something year old kid "Home inspector", donned with his Builder Bob hard hat and safety vest purchased at Walmart, rolled up in a black Volkswagen Jetta with NO LADDER and no ability to carry one, proceeded to take pictures of the exterior walls of my 2-story house as I walked the property with him. He poked his camera up on the end of a pole and snapped a few pics of the overhang eaves and NEVER WALKED MY ROOF TO INSPECT. The resulting report I received claimed that the "inspector" did a "ladder lean" to determine the condition of my roof, of which NEVER HAPPENED. I have the report to back up my statement and there are NO pictures from the vantage point of ANYONE standing on my roof contained therein. This report was a flat out LIE, tantamount to fraud as the severity of my roof was based on a falsehood. I called 2 licensed roofers out who actually walked my roof and both independently said, "Yeah, there's some hail dings but you can get at least another 3-5 years out of this roof". Absolutely nothing that rises to the level of "hazardous" that required immediate replacement as Allstate was claiming. When I spoke to Steve Dow regarding this bogus inspection, he brushed it off as "oh, they just made a mistake in checking the wrong box" (regarding the fake ladder lean), stated that Allstate hires third-party inspectors (implying they can't control any of this), I asked for a proper re-inspection and he refused but yet they make policy decisions based on fraudulent home inspections and washed his hands of this (his) problem. I immediately searched for another insurer and promptly cancelled ALL of our policies with Allstate, never to do business with them again. I am in the process of filing a formal complaint with the State of Colorado Insurance Commissioner's office regarding this matter. Buyer beware.

I had the opposite experience that Frankie D. had, but her experience was four years ago. Times…read morehave changed. When I recently called Steve Dow's office to place a claim, instead of asking me questions and helping me through the process, his staff immediately transferred me to the Allstate corporate claims center. After waiting on hold and then being transferred multiple times via an auto attendant, I finally reached a human being . . . that could barely speak English. When I reached out to Steve's office again, it was the same thing. No customer service. Zip, nada, zero. I don't think they would have given me the time of day had I asked. It was clear that they would rather push a few buttons on a phone and get rid of someone than to engage in conversation with them. Needless to say, I am no longer with Steve Dow.

John White has a great team of efficient people who stay on top of all our insurance transactions…read more Great service, friendly staff, and there's a coffee shop right next door!

I selected this agency, as I wanted to support local businesses, however, i regret ever getting…read moreinvolved with this agency at this point. I would give this company -1 star if I could. I had at one point both my car and homeowners insurance through this company. It turned out to be a huge mistake. Their customer service is a joke. It takes multiple calls and emails to get anyone on the line to assit you once they have written the policy. Due to the shotty support, I canceled my car insurance as soon as I could. However, it took over 4 emails and threat of legal action to get them to actually cancel my policy and issue me a refund on amounts already paid. Now, as I am trying to cancel my homeowners policy I am in the same boat. Three emails later and I have not recieved one correspondence back. Not even a courtsey one saying they have recieved my email and are working on the situation, just dead silence. They have not issued a refund check, as far as I know, and it has been over a month! Again as I stated, no one, not one person has bothered to respond to my emails in any way. This company is so good at taking your money and so bad at all the rest.

My wife & I recently bought a beautiful home on 3 acres of naturally forested land in the Spruce…read moreMountain Development in Larkspur CO just north of Palmer Lake. We currently live on nearly 2 acres of naturally forested land in the mountain community of Frazier Park CA. Both homes are in a high fire danger zone and getting insurance for our Frazier Park home was a little challenging, but we found an Allstate Agency in nearby Santa Clarita to provide us with a good policy at a fair rate. We were forewarned that finding insurance in the regions of Colorado that we were interested in may also be an expensive challenge because I wanted native trees on my property. We contacted our agent in Santa Clarita (Kimberly Ellison) and she referred us to the Allstate Agency of Rebecca Pozzie in Monument. After our initial contact her staff handled everything fast and efficiently. The rate was considerably lower than the previous owner was paying with Farmers and we got our new policy well in time for close of escrow as the entire process was easy and stress free as we still have enough challenges ahead to complete the move. Thank you Rebecca and I highly recommend their services. Bill & Barbara Fregoso

Chad did an excellent job. I switched from Am Fam . Chad not only was extremely helpful and kind…read morebut his follow up with me made make my decision with his excellent customer service.

Best Service I've witnessed in a long time! As well as very informative and clear.read more

Joan has it down. She makes everything regarding insurance very easy. Would highly recommend her…read more We found out about Joan through our realtor who has become a friend. Thank you.

Joan is one of the most professional effective and efficient agents i have ever worked with. She is…read morethe poster child of what 5 star service is all about. I would never think about even looking around to find another insurance company