Hacked my hair and didn't make it right.
I've been going to this salon for four years and seeing the same stylist. Recently, the stylist made a mistake that had to be rectified by cutting my hair very short. I hate the cut and asked to come back a few days later for some more adjustment. I also requested a meeting with the owner to discuss being charged for the adjustment cut.
I was told by email that I would be granted no meeting and that she believes the cut to be the result of a "mutual misunderstanding." Even though the stylist told me last week that he would adjust the cut if I requested it later, this has apparently now been retracted.
I have been a loyal customer of this salon for years, and have even weathered another botched cut with them. The stylist made a mistake in the cut and acknowledged it at the time. Our four-years long relationship started when another stylist made the same mistake, and he started correcting it.
I recommend that you try another salon if you want to work with people who will acknowledge loyalty, address concerns cooperatively, and seek to build a relationship. read more