Best therapists and staff in Pittburgh! I really love this place. My therapist has helped me a lot…read moreplus the staff is really great to talk to.

I was surprised to see such a negative review as this has not been my experience with Thrive at…read moreall! The therapists have all been very courteous and professional, offering additional assistance whenever needed. The overall feel of the office is very soothing and relaxing, making me feel very comfortable right away. They have helped me tremendously and I would highly recommend them to anyone needing services.

Kathleen Smith is the best at what she does. I saw her for years, and it was the best part of my…read moreweek. I stopped, because I thought I was good. But then my husband died. She took me in. She's a miracle.

Dr. Smith is OUTSTANDING. I have been seeing her since 1992. I haven't gone once a week since the…read morebeginning, but for the first few years I did. She has helped me make a great deal of progress in dealing with the root issues and managing the issues that arise in my everyday world from these. Trust, warmth, down-to-earth, attentive, sincere. Easily accessible. Response almost immediately when. Answering service calls her. I wish my sister would have been able to have her as a therapist, but since I was already her client, my sister could not become one. I've been to see 5 or 6 therapists in my life....she is THE BEST! Her office also associates with Dr. Sylvia Mendelsohn, psychiatrist, if you need meds and med. checks. Dr. Mendelsohn has no objection to you doing weekly counseling with another therapist. She is also outstanding.

Turned off by me having to cancel my appointment due to being ill. Sent email Sunday night,…read moreappointment was Tuesday 11 a.m. and was billed $60 for not canceling within 48 hours. The money seems more important than the patient. I will be going somewhere else. That 48 hour cancelation policy sucks!!

I just got off the phone with a billing specialist and the head of the practice and they were very…read morenice about it - seems like I was billed partially incorrectly and also they switched computer systems so I didn't get bills. Honestly, it sounds like if you start NOW you won't have these issues. But if you were there for the changeover there may be some. But they were pretty chill on the phone. They also said they don't want their billing people to talk so curtly with patients, which was nice. So find a nice therapist there, but keep an eye on their web portals/billing. -- Old review: Their billing and customer service is atrocious. They cannot provide me with an explanation of why I have only received one emailed bill from them after being charged close to $300 in copays I didn't realize I was accruing. No explanation of their billing cycle, no apologies, just a repeated insistence that I pay. I have also have had to ask twice to see a complete itemized bill of my services, the bill they sent me is incomplete (something saying "BALANCE FORWARD" - but I never received a previous bill from them) but still expect me to pay it. I am still waiting on them to send me an itemized bill. I believe doctors offices are legally required to send completely itemized bills? Seriously, go somewhere else with a clear-cut billing department that can answer questions and actually send email or paper bills on a regular schedule. I'm literally not sure if this is legal, I have asked them if I consented to not receiving paper bills when I signed up for their online portal but no answer - which leads me to believe they don't know the answer to that question or I didn't. I've literally never had this issue with a doctor's office before. I have also repeatedly asked to speak to someone higher up in the billing department to share my concerns (or the head of the practice) and have no way of knowing if that request is being taken seriously. Just radio silence and emails that just say I have to pay the amount. Super, super, super weir

My experiences have usually been very positive. Counselors are professional and attentive. This…read moreclinic is literally a life saver for me during my struggles with my mental health.

Go to this facility with caution. I was admitted for treatment of ARFID (Avoidant/Restrictive Food…read moreIntake Disorder), and unfortunately, it quickly became clear that the staff is primarily trained in treating physical eating disorders -- not the mental, sensory, or neurodivergent factors that come with ARFID. Despite repeatedly advocating for my needs, I was denied basic accommodations. My blood sugar had to drop to dangerous levels before anyone took me seriously. As an autistic person, the environment was extremely overstimulating -- loud, bright, chaotic, and heavily structured in a way that felt unsafe for my nervous system. While many of the staff were kind and supportive, a small number -- including one of the main nurses -- made my experience traumatizing. I was often treated with suspicion or indifference, and even basic requests (like a snack before bed) were denied, labeled as "special privileges." Meanwhile, I watched others have their needs met without pushback. My family and I were even met with hostility and unprofessionalism when raising concerns. I lost 4 pounds in just 4 days under their care, and my parents ultimately had to sign me out to protect my health. Since then, I've been trying to recover at home. Months later, I'm still dealing with the emotional fallout and have had to start therapy to unpack the trauma. If you're neurodivergent or dealing with a nontraditional eating disorder like ARFID, be very cautious. You deserve care that's compassionate, trauma-informed, and respectful -- this was not that.

A compassionate and attentive therapist who creates a safe environment for exploring emotions and…read morechallenges. Highly recommended for her professionalism and effective approach.

From the owner: Dr. Shannon Coleman is a licensed psychologist specializing in evidence-based treatment of trauma,…read moreanxiety and depression.

I have worked with Taffie with quite a few clients, and she is responsive, caring and empathetic in…read moretreating all of her clients. She is excellent for those who have experienced trauma, and has training in CBT and DBT. She is also skilled in working with clients who are LGBT+. I give my highest recommendation to Taffie as a collaborator and colleague. Adam Tripp MD PhD Owner Better Stories

Taffie knew my trauma background and agreed to see me virtually. After one appointment, she dropped…read moreme with no notice and no recommendations for other providers. Her stated reason was that my trauma was too severe but she knew the background before agreeing to see me and told me that she finds virtual EMDR to be effective. A counselor (in this case, just a social worker) would make a recommendation for how to continue treatment with another provider but it seems as though Taffie is not invested in the well-being of her clients, at least not my well-being. She wasted my time with an appointment and also unnecessarily billed my insurance for services she's not capable of providing. Irresponsible and unprofessional. The unexpected email she sent me this evening took my breath away as I was teleworking -- completely inappropriate.

I thought they had my back. I stuck up for them. Then…read morecame Amanda call drug nurse. Terrible. All my trust is like other patients. 4 days without medicine because my bag became missing in Virginia. Lost everything. They will be closed

Terrible service, rude staff , they never answer their phones , only out to pick your pockets and…read moremilk your insurance

WAENUNG READ THIS: i show up for my first appt. Desperately needing help. I mean bad. Had one…read moreintake appt. With someone named Christina (had no issues with her). Well my 2nd appointment i showed up on the wrong day. See i got a really bad TBI and it all happened right after my grandma, then mom died in june 2025. Then 10/2025 some drunk guy hits me head on. Anyways we made a 2nd appt. And i show up and waited and nobody showed up or called. I had to call them. Christina said her appointment ran iver (understandable). So we make a 3rd appointment. It was scheduled for days ago. It was a virtual appointment. No call back. Just nothing. So i guess im now stuck without ANY help . Then they give me some young 30yr old fancy dressed flamboyant feminine doctor and in less than 180 seconds he puts me on "Effexor" despite my lo0o0ong bad history with any and all SSRI/NIs type of medications. Well in less than 5 minutes this gay doctor. (Sorry but i was molested by my dads brother). And in that 5 minutes almost 2 of those minutes were "how bad the migraines will get", and to "expect severe neck pain". And then see ya later. What??? Really? I just get head on and need someone to talk to and effexor is my answer? I have no idea what happened. Idk if they got me mixed up. Or they just have people working there who have absolutely no idea what theyre doing. I could change that place and im the one that needs help. Unreal. How do you miss 3 appts with a patient and on the 3rd missed one you dont even send one email/text of such appointment ? What is going on at new directions. And dont put any blame on me i did nothing wrong this is exactly what happened. You cant determine if someone needs a serious meducation in under 300 seconds. There is just no way. I even checkin in, and commented i was done almost as quick as i checked in. I hope someone there can get it together. Their "Doctor" needs to tone it down a notch and not try putting someone on life changing medication in under 200 seconds. You need atleast a few hours. Idk. Im a still current patient wondering still whatever happened to my last appointment. They pulled a "no show" 2 in a row. And now i sit here. Dont choose this place. I dont expect a pleasant reply, and if its not its completely false i have 12 doctors that know this 2nd appointment never happened and i was never contacted ever again. Just weird. Dont go here. Im looking elsewhere. sorry for typos.

Horrible place. Required a credit card to make an appointment. Ridiculous. Then when I refused…read morethey sent me a bill for an appointment I NEVER MADE. This is abysmal

Hi, this is Elizabeth Thomas. I remember being at The Bradley Center. It was pretty cool how they…read morehave the Calm Down Room and how they do school there.

From the owner: The Bradley School, Menntal Health Resources, and the RTFread more