Unfortunately, like most of the other negative reviews, we had the same experience. You would think after receiving the same complaints about customer service and communication, a company would care enough about their customer's experience to do something to change it.
Two weeks ago we purchased a sectional, media stand and mirror from Sara Sells. We loved the pieces and couldn't wait to see them in our home. At check out, we were told that we we would be contacted within the week to set up a delivery date (which we paid $250 for) and that the delivery would be within a three day window the following week.
By the end of that week, we hadn't heard anything from the delivery company so I reached out to Sara Sells to get their contact information. The only way you can communicate with Sara Sells is through text message on their website, or email. They have NO phone number. After sending multiple messages, we finally got a vague response that the delivery company would be reaching out shortly. A few days later, we still hadn't heard a word. We reached out again and were told that the delivery company did call and email us. We never received any message from them. Apparently, the employee who took down all of our contact info at the time of purchase had input all of the incorrect information. Not only the wrong phone number, but incorrect email address as well.
At this point, Sara Sells finally gave us the delivery companies phone number and we were able to get delivery details. Without ever speaking to us, there was a delivery scheduled for the very next day! So, we rearranged our entire schedule to accommodate the delivery, only to be contacted the next morning for them to let us know that they couldn't fit our furniture on their truck and our delivery date would have to be rescheduled for later in the week. To say this has been the most frustrating and disappointing experience is a huge understatement.
We have never written a negative review about a company, but this one is more than warranted. We gave them so many opportunities to discuss this issue and work things out. The lack of communication and customer service within their company is astonishing. We truly regret ever doing business with them. It's been a complete nightmare. read more