Bought a powered loveseat from Havertys. It is a very low quality item with a very expensive price. I also bought the Guardsman Gold plan to cover any needed repairs for 5 years which is turning into a joke. I have had to wait for 1 1/2 months for a repairman to come. He told me that he would have to order parts to repair it which will take a 30 to 45 days before they will be able to schedule him to come back which may take another 30 days. Havertys should be ashamed for selling such low-quality furniture and especially for selling repair policy which is turning into a rip off. read more

Great selection and fair prices! Sales staff is friendly and customer oriented. Delivery right now (Nov 2021) can be slow, but our salesperson (Patrick) took great care of us and helped expedite the deliveries. Very satisfied... We highly recommend Haverty's! read more

My hubby and I went into this store after speaking with Adlai inquiring about box springs for twin mattresses. What a gentleman. We purchased these items for our grandchildren and were going to pick them up a few days later. When we got home our son had already beat us to it. He bought them elsewhere and was already getting them set up. So the following day we went back to the store to return the order. They were very accommodating...no hassle at all. We'll be back simply based on customer service. read more

We will never shop here again, or recommend it. After purchasing multiple items of furniture, we have had nothing but problems. First, one cushion was ripped for the couch upon receipt. Then we had a missing throw pillow. Next the wrong rug was given to us, and the coffee table was damaged in addition to being assembled incorrectly. Customer service offers to come get the incorrect rug and damaged table, and to replace the pillow and cushion. Its now been a month and they have cancelled the truck three times. We still don't have our rug, table, cushion or pillow and have the incorrect stuff just taking up room. Save your money and your sanity and stay away. read more

Go here to shop: We had an easy shopping experience at Havertys. The sales associate didn't hound us, but she was attentive. She answered all of our questions and was very friendly and easy to deal with. We were just looking, but I'd been eyeing a dining table for a bit. Well we ended up buying the table and got a nice desk. Everything was great, and delivery was easy. However, we realized after delivery that we had asked for showroom table which was 102 inches, but we received the 80" table. It was both the sales associate and our fault. I didn't check the length, just said we wanted the setup on display. I was a bit worried because generally you can't return or exchange furniture, and like I said partially my fault. Plus, this happened right before everything closed down for covid. Called today and the sales associate is no longer there, so I asked to speak to the manager. I got NO GRIEF whatsoever. Michael was immediately responsive and said we will get it switched. I was completely surprised. I'm getting ready to have my first baby, and was worried about this, which is not what you want to deal with. Turns out there was no need. I cannot believe it. Thank you Micheal, so much! I already loved my experiences and the options here, but you've definitely got my first stop any time we need furniture! read more

The furniture design and selection offered by Haverty's is excellent. However, every time I have purchased furniture from them I have had problems with it. The furniture has cracks in the wood, scratches, blemishes, etc.; and even though they make honest attempts to correct the problems with exchanges and service calls by their technician, the whole experience becomes drawn out and exasperating in the end. They need to fix their quality control procedures to prevent the delivery of substandard furniture. read more

We had looked for six months for a sectional. We even went to Hickory, NC. We met Louis our salesman at Havertys and I was so impressed with his knowledge and guidance. Being in sales myself, I am probably over critical and cautious when buying items. Louis was so respectful of my time and was not aggressive. He was such a pleasure to work with. Louis was so good, that I thought the experience would end there. I was wrong. Pointing out the quality of the item we purchased, I feel very confident that we made the best decision in purchasing from Havertys. So we were very pleased with the quality, selection, fair pricing and our sales representative, I never would have thought that deliver of our sectional would compare. I was wrong. Louis explained the steps and timelines. He was exactly right. Havertys delivery communicated as promised, the delivery was on time and we were so pleased. The delivery men were the best we have ever encountered. The sectional pieces were double wrapped for protection, the men were very careful in setting it up - and they were extremely professional and caring. We really appreciated their patience as we fidgeted with the placement of the pieces. They were very polite and kind. They also were very complimentary of Havertys and spoke of the service and quality. It is reassuring to make a purchase and everyone at Havertys is confident and proud of who they work for. What a great experience. read more

My mom just bought all her furniture for her new place at this store. We looked at countless furniture places and got simply cross-eyed. We wondered if we would ever find "the one." It became very clear that Haverty's had exactly what we were looking for very early on in our tour. We had a very kind and clear guide in Velva. I would recommend anyone use him as your sales associate if you go here. What's really helpful is that they send you an email after you are done looking with links and photos of all the furniture you are interested in so you can further research and mull over the options at home. The delivery was very easy and quick as well. Very satisfied! read more

My dream couch lies at Haverty's. Unfortunately, they're a little more expensive than I could afford (an armoire was $1400), but the quality is very nice. It's classic-looking furniture, the type that you'd have for a while, so, a good investment. The sales staff is helpful, and didn't seem pushy when I didn't decide to purchase on the spot. They just gave me a card and told me they'd call when a sale came around, and, indeed, they did. They carry the usual -- tables, office furniture, living room furniture, entertainment centers, accent furniture, and lamps. read more

Poor communication. We purchased furniture on January 19 and we were told six weeks for delivery. It has been 11 and a half weeks and our delivery has already been pushed back twice. We just called to confirm our delivery FOR TOMORROW and we were told that our delivery date is now pushed back to April 30th. This is the third delivery reschedule. The ONLY REASON we know our delivery has been pushed back is because we CALLED THEM TO CONFIRM TOMORROWS DELIVERY. I have no confidence we will receive our furniture on April 30th. read more

Never buy a motorized piece of furniture or a temperpedic mattress from Havertys. I've been dealing with them and their warranty company since November 2019 when one side on my recliner broke. It's been a revolving door of different people to talk to. When we finally got our warranty credit in February 2020, we went back to a Havertys and decided to buy a temperpedic mattress and adjustable base. Then of course COVID-19 closed everything down. Well our base has stopped working and we are not happy with our mattresses. However, we had to let them know within 90 days that we didn't like our $8,500 mattresses in order to swap them out. BUT THEY WERE CLOSED! So we're stuck with uncomfortable mattresses and a base that doesn't work. Now I'm back in the revolving door. Had to wait for technician to see what was wrong. It needs a new part. I had to stay on hold forever to get the new part ordered. When and if the part comes in, I'll have to schedule another appointment to get another technician to install it. I will probably never purchase anything else from Havertys again. read more

My husband and I visited this location after searching and searching for the perfect bed. Lauren went beyond what I experienced at all of the other Furniture stores and helped us pick out the bed that was perfect for us and within our budget. All of our questions were answered quickly which was a big change from the other places. I would definitely recommend visiting this location and using Lauren! read more

Paul holt was a pleasure to work with. If your looking for someone who will go exceedingly beyond your expectation to get you the best deal, this is your guy. He didn't shadow me while I was looking around and that's a plus! Paul was polite and helpful but not pushy. The store is clean and has good quality furniture. The delivery was on time, and even the delivery guys were professional and super nice. This is my go to place for furniture. read more

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My parents bought a couple of sofas here before Christmas. My mom noticed the arms on the sofas starting to come loose. They called the store and spoke to Peggy Douglas and she was extremely helpful. They let them come back in and pick new sofas, they are going to change them out this week and my parents ended up with a store credit. They have had issues with other furniture stores in the past it is nice to see a place will work with you and stand behind their products. read more

The sales experience was good. But receiving the product and delivery was AWFUL. It took 6 wks for my furniture to come in, then before I could receive my pieces, one piece was damaged and could not be delivered. Then another piece was damaged during delivery. So that meant another 6 weeks for my complete set to come. Then I was very specific with my delivery instructions and was assured that they could be followed, only to have them not followed at all. I was truly disappointed since I paid $399.99 for delivery. I requested to be reimbursed for the delivery fee and was told that the manager would only issue a credit in the amount of $250.00. I will never shop Havertys again. UPDATE: My final delivery was scheduled for Wednesday 6/23/21 and of course I received a call that the delivery was being cxld AGAIN due to damage to the furniture. I cxld EVERYTHING so that I would be home for this. Totally disappointed for Haverty's lack of accountability for the mishaps of my delivery experience and not caring enough to satisfy a customer. BY THE WAY..I am currently paying for furniture that I have yet to receive. read more

Poor Customer Service! Went in purchased a sofa, was promised delivery by a certain day the next week. That day came, followed the directions to track on the neat little app...No delivery for me. Seems 4 days prior someone in a warehouse deleted my order (after I had paid for it) and no one knew anything about it until I call looking for it. Now "I" have to escalate it to a Regional Manager because nobody in the store has the authority to do anything. There are plenty of furniture purchasing options in this town. Haverty's is NOT one of them! Don't walk away from these clowns RUN!!!! read more

My husband and I received excellent customer service from Johnathan(salesperson) and Tony(designer). We recently built a house, and we needed help in selecting furniture. They came to my house and made excellent recommendations for my house. I was very pleased with their level of expertise and I would highly recommend them for your future projects. Also, I received exceptional care from the delivery team. They were very polite, considerate, and did a great job. The entire experience has been great! read more

I ordered my couch in Aug 2020 and was told that due to COVID it was going to be a 10-12 week production time, seemed reasonable as everything was still having delays. I received half my couch in November and I am still waiting for my chaise lounge (March 2021). I have been told a new delivery date every month since November. I have spoken with customer service and my store's assistant manager, which was VERY rude. They over-sold their company/product and completely under delivered. No one seems to care that I am an unhappy customer nor do they seem concerned that I don't have my entire piece that I paid in FULL for. Pretty sure the sales rep received his commission check so why would he, he got paid. I will never do business with this company again. (Returning is not an option as this is the couch I want for the space, completely disappointed with every aspect of this company's customer service.) read more

Very disappointed. We were so excited for the bedroom suite we ordered but it has been pushed back twice now! First time my husband just emailed back that he was unsure what time he could be home and instead of them inquiring they just went ahead and cancelled that date and told us to find a new date. We could have done the date but instead of asking further questions they just changed the date. Very frustrating! Then today they said they couldn't deliver because of a issue with the headboard! Shouldn't they have already check this!? So now they won't deliver for another week. My husband is probably going to call the manager and ask for a refund. I don't think we will be returning to havertys in the future. read more

I had a very disappointing experience with Havertys. I offered a lovely entertainment center from them. Upon delivery, they brought the pieces in and the crew didn't know how to put it together. They stated the pieces were defective. I was told to call customer care center to have new sent out. I call immediately the same day and was told someone would contact me. I called back Sunday, Monday, and Wednesday. Needless to say, no one ever called me back. On Wednesday, I spoke with a Manager, she worked to get me another unit, but said it would take another two weeks. The salesman I worked with was able to get a unit out quicker; so, I agreed. When they brought the other unit, the delivery guy said there was nothing wrong with the one I had. He started to put it together and didn't bring any of the screws/equipment to connect the center. I was very disappointed and told them to just take the whole unit back. I love the entertainment center, but Havertys service all around was poor, disrespectful, and very disappointing. Buyer beware! read more

Bought the Maddox sofa in December 2014. Less than 14 months later the parts that are faux leather have cracked open in multiple places, the actual leather is wearing away on the seat cushions. The frame creaks. It's very comfortable but it looks like junk in my living room and I haven't even finished paying for it. Just terrible quality furniture sold for $1700. read more