I waited months for an appointment. The office staff is not very friendly. I was experiencing…read morethyroid symptoms, a goiter and elevated thyroid antibodies, with a strong family history of thyroid disease. She looked at my tests and ultrasound and said my other tests were ok and she couldn't explain my symptoms and sent me on my way. No advice, no diagnosis, no suggestion to followup. I found another endocrinologist who provided a diagnosis, suggestions for care and a plan to monitor my condition on a regular basis.

Endocrinologist and nurse are nice Receptionist was nice BUT…read moredon't try to ask a question, try to change appointment or have them not call-change your appointment and not call and after driving an hour away tell you they changed your appointment and be upset that you don't drive an hour home and not be able to show back up in less than 24 hours Need medical care but very rude people work here

Amazing ! Everyone makes u feel so welcomed. Love my doctor and everyone is so nice and amazing…read moreservice.

Feeling frustrated... I'm not trying to be negative on this review... Just wish they were a little…read moremore timely

So, I have had mixed feelings about this practice. Up front I will say that I have never dealt with…read morea reception team more kind and empathetic than the ladies who work in the Saratoga office. They went out of their way to try to help me when I was having an acute back issue and could not get out of my house except by ambulance. Next, I have never met with Dr. Herzog, as I am not a surgical candidate. Where this practice has left me feeling unheard is that I've seen Rick (PA) several times now and he has never actually seemed to listen to me. He had incorrect information when he saw me in the hospital and said he was going to recheck my MRI but then never came back to clear things up with me. I understand this practice is primarily surgical but I feel there is no excuse to walk out on a patient without going over next steps , non-surgical options, etc. Being in Saratoga Hospital leaves no other option but being seen by this practice for back issues. Moving forward, I would choose to go to Albany Med in order to be able to see a different doctor that I have found.

I have yet to have a bad experience here. Dr. Doyle is fantastic. I have also seen Cathy for…read moreafter-hours care and she was great as well. Corinne gets back to me right away with issues. Front staff is excellent and friendly. I have never waited more than 5-10 minutes to get seen for an appointment. The facility is new and clean. Blood work can be done one floor below! A good example: Called Wednesday afternoon feeling sick expecting to make an appointment Thursday or Friday. Got an appointment for 6pm (!) in and out by 6:20, had meds by 6:30 at the pharmacy. Called today with a followup issue, spoke with the triage nurse within an hour. Got a text message a half hour later that new meds were waiting for pickup, even before she called back to tell me they had put the prescription in. These people are golden.

If I could leave less than one star, I would. I have been going to this doctors office for two…read moreyears now. I was put on meds less than a year ago for anxiety and tried to fill it at the end of January. Apparently it was a day too soon, so the script got denied, okay fine. So I am now calling back and forth between CVS and this office trying to figure it out. Not only did every person in this office (BOTH nurses and P.A's AND front office staff) gave me the run around and were COMPLETLEY disrespectful. I called my meds in on a Friday, and called every day the following week.. literally Mon, Tues, Wed, Turs. with NO response as to why I dont have my meds. Frustrated I went in for an apointment knowing we would get it all straightend out. Saw my PA and she said she will call in my meds. Left the office that Friday at 2pm- called CVS at 4:45PM and my doctor has LEFT for the day, WITHOUT FILLING MY SCRIPT. I am now going on day TEN with ZERO meds, and not so much as a call from ONE person working in that office. They are incredibly rude, not understanding, and just unprofessional. I will 100% be going to a different doctors office after this miserable and UNACCEPTABLE two week mix up.