I'm beginning to fall for these smaller specialty shops who only sell luggage, they sure seem to…read moreknow their stuff. This one's hidden inside the Robson Public Market, & strange as it's raised onto another platform from the street level. It's not as big as their other main flagship beside Bebe on Burrard/Robson, but the korean girl who helped me today is pretty friendly (that too haha). Said if i buy all 3 sizes, that I'd get 20% off, so there you go, ....will have to compare to the Sear's, Bay, etc. but she did acknowledge that prices can be cheaper at either place depending on what stock they have. I was eyeing the Samsonite LITE model but the downfall is not as durable as their other line.

I went to this store to buy a suitcase for my first summer vacation abroad. The salesman was really…read moreknowledgeable about travelling and helped me a lot. Really good customer service.

We came from the US and wanted to buy something Canadian as a souvenir. When we walked in, we were…read moregreeted by friendly staff. They were very helpful in finding the right sizes and matching sets. We found their designs cute and comfortable. Although the prices were a bit high, we still enjoyed our shopping. We can't wait to wear the new pieces this coming fall and winter!

Solid 3.5 stars…read more While it's not in its old location, prime corner by the main corridor, it's now around the corner from the Apple store. A bit more spacious, men's stuff in the back corner. Same quality leather for their handbags. Sweaters & parka jackets are what I usually check out. good friendly service.

A tourist trap with a lot of tchotchkes, I wandered in here looking for a souvenir of my trip to…read moreVancouver. They sell pretty much every kind of trinket one can imagine or want, along with - surprise! - luggage. Two girls working were really helpful with directions via the bus as my cell phone service was spotty.

Went to exchange a gift I had been given, this was purchased on December 2nd,…read moreExchange is with in 14 days Which makes it 3 days ago so would not exchange. I

i went to the store last Saturday & i ended up buying two pairs if jeans, Samurai 201 Z & N&F…read moreIndigo Sugiaya, the attention from Jared was outstanding, jeans fit amazing on me, definitely love the jeans and customer service. money well spent & value on your dollar.

I'd purchased a number of expensive jeans from this store and I love the jeans. One day I went to…read morebuy a few more pair of jeans and the sign read 'back in 15 minutes'. So, I waited 15 minutes and a guy walked up, unlocked the door, looked at me and said 'we aren't open, I'm late for an appointment". and turned and closed the door behind him as he went inside. I haven't purchased anything else from the store nor will I even though my Vancouver office is close and my Toronto office is close. I don't like people wasting my time and being extremely rude and don't care attitude.

On a recent sugar binge at Purebread, I spotted a stylish gent carrying a Frank & Oak brown paper…read moreshopping bag. Fifteen minutes, a few hundred calories, and a quick Yelp search later, I found myself standing inside of their beautiful Gastown store. First, it's hard not to be smitten by the space itself. Wood, brick, and steel seem to be Gastown staples, and this space blends the materials beautifully. At the same time though, cascading wall plants and some strategically placed trees make the space feel cozy. Factor in the ridiculously comfortable sofa near the dressing rooms, and you just might find yourself inquiring about a sublet. As for the main event, the clothing, the styles are mostly classic (with some welcome twists), the fabrics look and feel expensive, and the cuts are on the slimmer side. You can find everything from t-shirts and chinos to formal suits and sneakers (and pretty much everything in between). And the best part - the prices are actually reasonable. I have to give much deserved kudos to the wonderful staff, who made my shopping experience enjoyable from start to finish. Their patience and assistance while I seemingly tried on everything in the store was greatly appreciated. One final tidbit, make sure to enroll in their rewards program, which gives you back 4% of your in-store purchase for next-time. The credit never expires, and is stored electronically in their computer system for your convenience.

There is no denying that frank and oak products are great. I look forward to revamping my wardrobe…read morewith their select items. If you are in their store, it is most likely that you've chexked out their website already. My review is based on the customer service I received at the Gastown location. Me being an old dude, I'm use to shopping at GAP where the staff are smiling and super friendly despite on the stupidity of my questions. In this store, I got a blank look when I asked for helped, as if like a regular dude like me don't have clothing questions. The staff was unsure on what products were in promotion which is fine, if I was in their place I wouldnt remember either. It wasn't all that bad, but I just got a negative vibe from the staff almost as if they were lifeless and annoyed. Essentially, Frank and Oak staff in this store really need to smile and greet customers as if they like being there. No attitudes despite on shitty the day is going. The atmosphere in the place felt very snotty which does not make a good shopping experience. Regardless, I will continue to shop here and continue to ask questions so beware staff I will test your patience. I like their products and their prices are fair. Good day to you all!

My husband and I walked in to check out the Lego x Herschel selection: pretty nice!…read more We walked around the huge store and staff asked if we were checking on certain items. Very very helpful. The store was located in a prime location in Gastown. Walkable from train or bus station. Value was good, retail price. There are a small area of sale items. Will definitely come back again. I got an waistband, very light and versatile.

Came here with a friend to buy a luggage because they were visiting Vancouver for a week. And to be…read morehonest, they were extremely pleased and happy with it. I love this store the most because it has the best view of the mountains of the North Shore within Vancouver as a brick and mortar along Water Street. On top of that their store is just an art piece of its own. I was told it was designed by Omar Arbel, an architecture who is locally from Vancouver. The check out table, the sculptures, and the 4 seating table were all his designs and his inspirations. I love how a brick and mortar can bring such an experience when entering it. The service was fantastic too, as we entered the store we were greeted by the sales staff and then handed off to a proper person who knew the products very well. He kindly helped us and let us have time to look through the product. He wasn't hasty with us at all, but the other sales girls were. They were just so pushy, cuz I was just there to relax while my friends decided to just shop and make their own decisions. Anyways, they still bought the suitcase and we left the store with a fabulous tote at the same time, and a life time warranty on the suitcase for any damages and any defaults. A fantastic time regardless, I love the vibe here, just felt a bit pushed out of the store by the sales people.

I came to purchase my classic cabin carry on Rimowa and I got excellent customer service from…read moreCorban as he explained the features and benefits of my case and the lifetime warranty that comes with it. He also monogrammed my luggage tag and set me up for travel with my new unit. If you're looking for a quality piece of luggage make sure you check out Rimowa and go visit the location in Vancouver for all the features and benefits of a quality built product.

I stopped by today. I and my wife have the best customer service. They take care us really well. We…read morealso get 5 letters for our name. Thank you To best customer service on our vacation trip. We will be back

Great outdoor store! I forgot mittens and a hat for our Alaska cruise and Roots had exactly what I…read moreneeded at the right price. Salesperson was helpful. We will return!

This location of Roots is smaller than the main store on Robson but offers children/baby options…read more It's definitely quieter than Robson but it's nice to be able to look around at everything. All the employees were very friendly and let you shop in peace. After I paid for the sweats I bought, the lady said I can get $10 off my next purchase of $50+. My father was the next person to pay for his sweater and she said if I did the survey she would take the $10 off my dad's purchase. Since there was no one else in line I did it. My family had a better experience at this Roots store and the next time we're in Vancouver we'll be sure to shop at this location!