It's really nice to have a convenient local bank in our town where the employees are super…read morefriendly, helpful, and knowledgeable. I've been banking with First Federal for over 25 years and am so happy with all their services which includes free checking with interest. They also offer, quickly approved, low interest loans for just about anything you need. They recently financed a new roof for me with no collateral. I can't recommend them highly enough for your banking needs, so if you're new in the area and need a bank, or want to change banks, First Federal is the one to try!

From the owner: First Federal Savings Bank is proud to serve the local community through our Rock Falls, IL branch…read more We’re committed to providing complete financial solutions, making it easier for you to Manage, Save, Invest, and Protect what matters most. We offer a range of personal and business banking services including deposit accounts, mortgages, and insurance solutions, with a strong commitment to customer service and community. We are a proud Member FDIC and Equal Housing Lender. Our modern approach with a personal touch means you can take advantage of smart tools through our online services and get that personalized experience every time you stop in or call. Visit us at our Rock Falls branch!

Very nice friendly staff they're always going to try to help you the best they can take care of…read moreunnecessary fees if you ask nicely. I wouldn't say this a place to invest your money not by a long shot but open up a free checking account. Yes savings no cd no investments. Now alone I don't know. I wish brick and mortar Banks would offer a high-yield savings account. I think there should be a standard 5% interest on any account holding $5000 or more bucks. We recently took out our money because we were not wearing every anything on her savings for over five years the bank was making money on our money, and we made nothing and we got nothing to show for it, except lost money, lost time so the banks in general are there for their shareholders and not for the customer so you have to understand who you're dealing with. It does make me sad because it's not just us bank. It's all banks in general they drive around and they're advertising trucks and cars and their promotions we got they don't offer a real value to the customer when it comes to saving and investing. The best thing to do is if you have money in savings, take it out and put it into a high-yield savings account or an investment account and then once the banks are realizing people are smarter than they'll have to offer a high-yield 5% savings. Otherwise they lose all their business you'll see that's the power of communication through Yelp and in the community.

Friendly and courteous service. The ATM option is very convenient and useful and we use it quite a…read morebit. Obtained loans for college which made it possible to attend college. Are conveniently located. The bank sends us hard copy monthly statements which we appreciate to have for our records.

Bureaucratic and unhelpful. I bank at several institutions and Fifth Third's business processes are…read morethe least helpful I've come across