WARNING: Braden Does Not Take Smoking Violations Seriously…read more If you are an owner who chooses Braden because they only represent non-smoking properties, please be aware that they do not take smoking violations seriously. I first reported a tenant smoking on a balcony on August 28, 2025, and two months later, the tenant is still smoking on the property. Their responses have been slow, inconsistent, and dismissive. They've used words like "investigation" and "immediate action," but in reality, weeks pass without follow-up, and the violations continue. They refuse to communicate directly with me even though I am the neighbor directly impacted by the tenant's actions, leaving me feeling unsafe and unheard. Braden's tagline is "Bridging owners and residents to create a home." Part of making a home is being a respectful neighbor. If Braden doesn't care about how lease violations affect the people living nearby, that's a problem. In their initial email dated August 28, they confirmed that "smoking is prohibited in any area of the dwelling or the premises" and stated that the issue would be addressed promptly. Two months later, the tenant continues to smoke on the property, yet their recent communication suggests that no further action is being taken because there is no visible interior smoke damage. This shift directly contradicts both the lease language and their earlier statements about taking the violation seriously. I've provided clear, dated documentation of repeated smoking incidents, and it's disappointing that those reports have been met with silence or vague assurances rather than resolution. I'm no longer asking for intervention, but I wanted to ensure the written record reflects what actually occurred. I hope that in the future, your management team applies its stated standards consistently and with genuine care for the communities affected by your tenants' behavior.

I was helping a family of Syrian refugees find an apartment. We found three bedroom on Braden's…read moreweb site, looked at it with a Braden representative and signed a lease. Braden then came back to us and told us that Virginia law did not allow a family of that size to occupy a three bedroom. Fair enough, although they knew from our application and our conversation with their rep how big the family was. The lease has been canceled, a month later, I'm still trying to get my security deposit back. They keep telling me it's coming, but I've yet to see it. Since this was their mistake, you would think they would make some effort to correct this, but apparently not. They have been thoroughly unprofessional. Edit: They finally returned my deposit, over a week after they promised it, and they returned it to the wrong person! I was co-signing for someone else, and they returned the deposit to them rather than me. I played using my credit card! A fitting end to a completely screwed up process.

I just moved to Blacksburg and could not be happier with my experience with PMI. I used their…read morecompany when I was in Charlottesville and was floored with the customer service and understanding that they gave me. I truly felt liked the cared about my experience every step of the way and would highly recommend them to anyone looking to rent a property.

Michael Johnson is the most arrogant and unprofessional person I've met in the property management…read moreindustry. We hired him to find a renter for our home and he was argumentative and very unhelpful. I ended up finding the renter through my own ads and we still paid him. He made several mistakes in the lease paperwork. I would not recommend him or his business. I'm surprised he hasn't been sued for misconduct yet.

We had almost zero experience with Charlottesville. Amy took the time to learn about our goals and…read moreshe helped us focus and rank our priorities. She also educated us regarding the current real estate situation and the use of technology. She helped us find the right house in the right neighborhood. Amy had an emergency situation and had to transfer the task of helping us with inspections and closing to Kelly. Kelly never missed a beat. She was very thorough and very knowledgeable. She gave us great confidence through the buying process that there would be no surprises. After the sale, Amy and Kelly have both stayed in contact and helped us get acquainted with Charlottesville. While we have been extremely impressed with their professionalism, we just have to mention they are both really nice people. It has been a true pleasure to work with Amy and Kelly.

5 stars for Marlo Allen, Associate Broker at Nest in Nelson County. She is highly skilled, a…read morefulltime practitioner, and always honest. Marlo has more integrity than most licensees in Nelson County. You can trust this person.

Buffy was TERRIFIC but she left. Cole was great but he left…read more I'm a former tenant. I tried to contact the company on a Saturday and neither email nor vm worked. VM promises you can leave a message on the general vm which of course never presented itself. Emails come back as non deliverable. This matters bc I received a letter from them requiring a response within 7 days. Charging me for painting bc I failed to fill back in the nail holes. The letter i received said there were "excessive" nail holes. Was it that there were too many?? How many is too many? Or was it that I failed to fill them in? Wouldn't they have to paint regardless of who filled them in? Fixing holes on screen porch that were there when I moved in. They charged me for "refrigerator parts". Worked just fine when I was there. The person who did the walkthrough was NOT the person who met me at the house when I looked at it initially. Certainly willing to be wrong here but chances are good that the "inspector" had no clue what kind of shape the property was in then. Stay away from these properties if you can. Too many other good property management companies in Cville.

Upon start of lease term, apartment was provided in completely filthy condition. Food remnants,…read moredrugs, insects, and some evidence of vermin present at move in along with broken door/lock to the outside. There was a general lack of care and service from Hasbrouck and denial of breach of lease terms. After 27 days of rent the unit was finally cleaned and useable. Hasbrouck refused to refund prorated rent for the period of time it was in utter filth. Taking advantage of an active duty military member, they continued to deny my request for third party mediation knowing I was deployed overseas at the end of lease term and not able to physically return to Charlottesville. This company appears well accustomed to taking advantage of college students, and lacks an ethical approach to honoring contracts. AVOID!

We were looking to buy a house in Ruckersville and Sherry showed it to us. We have family members…read morewith different work schedules and had to come several times so that everyone could see it before we made a decision. Sherry met with us again and again with good humor and patience. I would recommend her to anyone looking to sell or buy in the area.

From the owner: Realtor and listing specialist for Charlottesville Virginia and surrounding counties to include…read moreAlbemarle, Fluvanna, Greene, Louisa, Madison, Nelson and Orange. Contact me today to learn what I do differently to sell homes in the shortest amount of time for the most money possible. Expert Charlottesville area Realtor

My husband and I recently had the pleasure to work with Joelle Meintzschel as a buyer's and sellers…read moreagent. Joelle very much impressed us with being professional and knowledgeable in her field. From the time we started to consider selling our house, she gave us sound, honest advice. Throughout the buying process, Joelle was always available and was very proactive in finding out the answers to our questions. When we were ready to sell our home, Joelle was meticulous in staging our house. Joelle supported us throughout the entire process and helped take the stress out of buying and selling our homes. We highly recommend Quest Virginia Realty and Joelle Meintzschel as a caring and reliable realtor.

I have been working with Mrs. Harvey for a few years now, and I am simply blown away by her level…read moreof professionalism, knowledge about her field, savvy, dedication, availability, and attention to detail. She makes me feel like I am her one and only client. She has negotiated in a very effective manner, helping us get the maximum we could, while, at the same time, using her deep knowledge of the market to help us chose a workable price. Bravo, Gayle!

We've worked with a number of realtors, and Gayle is by far the best we've ever used. My husband…read moreand I didn't know her before starting a search 3 years ago. Gayle works tirelessly, is extremely patient, and only showed us properties within our narrow criteria. What sets her apart is all the things she does from contract to closing. She's very professional, knows her craft and the market, and is someone you can trust throughout the entire process.

Tara at Real Property enjoys harassing people people and providing the worst service. Buyer beware:…read morethey will rent you a dumpster and refuse to fix anything and let you out of the lease. When you ask for repairs, they scoff at you, offer a fake and canned apology and then fail to repair. She has more excuses than you could shake a stick at! Horrible!

We used RPI to manage a rental property. After two years we decided we'd had enough of their…read moreshoddy, careless management. Our agent was unresponsive on every level. When there was a problem, his response was unbelievably ignorant. All RPI did was drain our monthly account by charging us exorbitant and unnecessary fees. We were able to get in touch with bookkeeping, and figured out that our agent had run up over $1k in 'repair' bills to the refrigerator in our property. We weren't informed about anything at all and had to find out by noticing that our monthly statement had dwindled to practically nothing because we were continually being billed for literally everything RPI could come up with. Do not use this company to manage your property unless you have money to burn.