WARNING: Braden Does Not Take Smoking Violations Seriously…read more If you are an owner who chooses Braden because they only represent non-smoking properties, please be aware that they do not take smoking violations seriously. I first reported a tenant smoking on a balcony on August 28, 2025, and two months later, the tenant is still smoking on the property. Their responses have been slow, inconsistent, and dismissive. They've used words like "investigation" and "immediate action," but in reality, weeks pass without follow-up, and the violations continue. They refuse to communicate directly with me even though I am the neighbor directly impacted by the tenant's actions, leaving me feeling unsafe and unheard. Braden's tagline is "Bridging owners and residents to create a home." Part of making a home is being a respectful neighbor. If Braden doesn't care about how lease violations affect the people living nearby, that's a problem. In their initial email dated August 28, they confirmed that "smoking is prohibited in any area of the dwelling or the premises" and stated that the issue would be addressed promptly. Two months later, the tenant continues to smoke on the property, yet their recent communication suggests that no further action is being taken because there is no visible interior smoke damage. This shift directly contradicts both the lease language and their earlier statements about taking the violation seriously. I've provided clear, dated documentation of repeated smoking incidents, and it's disappointing that those reports have been met with silence or vague assurances rather than resolution. I'm no longer asking for intervention, but I wanted to ensure the written record reflects what actually occurred. I hope that in the future, your management team applies its stated standards consistently and with genuine care for the communities affected by your tenants' behavior.

I was helping a family of Syrian refugees find an apartment. We found three bedroom on Braden's…read moreweb site, looked at it with a Braden representative and signed a lease. Braden then came back to us and told us that Virginia law did not allow a family of that size to occupy a three bedroom. Fair enough, although they knew from our application and our conversation with their rep how big the family was. The lease has been canceled, a month later, I'm still trying to get my security deposit back. They keep telling me it's coming, but I've yet to see it. Since this was their mistake, you would think they would make some effort to correct this, but apparently not. They have been thoroughly unprofessional. Edit: They finally returned my deposit, over a week after they promised it, and they returned it to the wrong person! I was co-signing for someone else, and they returned the deposit to them rather than me. I played using my credit card! A fitting end to a completely screwed up process.

We had almost zero experience with Charlottesville. Amy took the time to learn about our goals and…read moreshe helped us focus and rank our priorities. She also educated us regarding the current real estate situation and the use of technology. She helped us find the right house in the right neighborhood. Amy had an emergency situation and had to transfer the task of helping us with inspections and closing to Kelly. Kelly never missed a beat. She was very thorough and very knowledgeable. She gave us great confidence through the buying process that there would be no surprises. After the sale, Amy and Kelly have both stayed in contact and helped us get acquainted with Charlottesville. While we have been extremely impressed with their professionalism, we just have to mention they are both really nice people. It has been a true pleasure to work with Amy and Kelly.

5 stars for Marlo Allen, Associate Broker at Nest in Nelson County. She is highly skilled, a…read morefulltime practitioner, and always honest. Marlo has more integrity than most licensees in Nelson County. You can trust this person.

I would like to thank Ronnie for his hard work.....a very awesome man !! he comes to my property…read more He always make sure everything is fixed and up running and he's a very nice guy. Thank you for all of your hard work.

Maintenance services are great. Jamie came to clean my air condition for a scheduled maintenance…read morevisit and was able to help me with another issue in the apartment. He was really helpful and polite throughout his service. I highly recommend!

Would never EVER live with Godfrey ever again. I rented from them in the fall and the house had…read moremold on every imaginable surface and a contractor I called to look in the house thinks there was a carbon monoxide leak as well. Whitney is extremely rude and showed 0 concern for major health hazards. Once we found the mold, she immediately sent a lease termination and we moved out promptly. I've contacted her about the mail that was never forwarded and she was again awful. Never ever work with the scam artists at Godfrey management no matter how appealing the prices are!

Zero stars, the RUDEST AGENT EVER, new to area looking for an apartment and she calls back 24 hours…read morelater, to say the property isnt ready till Aug, not like the internet is says is available immediately! Then after I asked for anything else open now, she is not prepared nor uses customer service advantage to hold me as a client, but tells me she doesn't know her inventory well enough and to go to website and try again! I tell her I myself have been a realtor and would never treat a potential client in a manner or tone as hers! She hangs up on me mid sentence!! RUDE I CAN IMAGINE HER PROPERTY PICTURE LOOKS HORRID SO THE AGENT MUST BE AS WELL IN MANAGING PROPERTY, BTW 2416 SUNSET RD CHARLOTTESVILLE!!! TRASHY AGENT GETS NOTHING IN RATING AS FOR STARS!

We contacted Jim to help us buy our first home and the experience couldn't have been smoother! He…read moreanswered all our questions (and helped us ask the right ones) and helped put us at ease from start to finish. We were concerned about finding what we wanted within our price range but Jim helped us map out a realistic timeline and encouraged us to stay within our preferred budget for a period of time to see what we could find. Thank goodness we listened to him - he helped us find a house that is PERFECT and negotiated it to our exact goal price. We were using a VA loan and Jim was great about letting us know which houses we shouldn't even consider because they wouldn't meet the VA standard, and what exactly would need to be done at the house we were purchasing to get VA approval. He was spot on every time. Every person he recommended (the lender, the attorney, all the way to the inspection company) was beyond fabulous. Being first-time home buyers we were nervous about everything and they helped us through every step of the process. The lender told us that they wouldn't let us let anything fall through the cracks - and he was right! All in all, Jim made what could have been a stressful process blissfully stress-free. He was incredibly helpful and trustworthy. I highly recommend him to anyone interested in purchasing a home.

I have worked with Jim for several years and he is always professional and working to ensure his…read moreclients are well informed. He strives to always do right by his clients and have the process be as smooth as possible.

David Sloan is an excellent realtor. I worked with him when he was still with Roy Wheeler…read more I had just moved to Charlottesville at the time, and was very unfamiliar with the area. He and his group (specifically, Aaron Manis) took a lot of time to give me tours of the area, narrow down what type of property I was interested in, and help me understand the history and trends of real estate in Charlottesville. Although I did not end up buying a house (market was up and down at the time), I very highly recommend his services when searching for a home.

From the owner: Our agents offer over 100 cumulative years of real estate success in residential, farm & estate,…read moreland, and investment properties. We live and work here, and we know the Charlottesville area real estate market. We are client-driven and strive to serve our clients with exceptional, friendly service to achieve their goals. We are proud of our town and look forward to meeting you, working for you and introducing you to the place we call HOME. The team at Sloan Manis Real Estate Partners will help you find property in Charlottesville VA!

I had the pleasure of working with Amy during the spring of 2016. I entered the home buying…read moreprocess knowing what I wanted, generally, in terms of environmental factors, but with no specific physical criteria in mind. I was not settled on a single family home versus a townhome, nor was I really married to any particular geographic region, architecture, style or type of neighborhood. I wanted to "see it all" which required Amy do to a bit of weeding and sorting on my dreams in order to figure out what I truly wanted and needed. Taking what little I offered her (which was not only ill defined but subject to change based up on mood, diet and a possible lack of sunlight), Amy worked diligently to get at my true drivers and, therefore what properties would be most appropriate for me. Some of this spade work required her to indulge my desire to look at some pretty far-flung properties, but Amy used this time to effectively educate me on what items would become important to my search, selection and, ultimately, my overall satisfaction. Amy took my feedback and began to deftly draw the funnel down towards properties that would be good potential fits for me. She took the time to really listen and engage with me in the process of finding what turned out to be a great home! Amy also worked tirelessly through the closing process, making sure I was well served and expertly represented right up to settlement. I love my new home and owe it all to Amy's great persistence, professionalism and dedication!

Took my phone call & offered great suggestions even though my inquiry was outside her wheelhouse…read more Many thanks, Amy!

I had a great experience with Veliky! Stephanie was an angel and the maintenance guys were also…read morecool. They were always quick to fix issues with our house and seemed happy to help.

The owners of this rental company are Melanie and Tim. I have had some bad experiences with rental…read morecompanies, and am not one to complain, but Veliky is single-handedly awful. After multiple plumbing leaks and mold issues, they proceeded to tell me to ignore it. On the subject of mold, they simply ripped out the dry wall and did nothing to address the mold in the entire HVAC unit. Even if the property you are touring looks nice on the surface, I assure you that it will have multiple problems. Whether that's AC, Ant Infestations, mold, mildew, or spiders, there will be something. And they will do nothing to fix it. One of my neighbors had a rat in their ceiling and Veliky claimed it was not their problem. Please rent through another company. I know Charlottesville rental companies are notoriously bad, but I can promise you that you will hate your experience renting from Veliky.

I have been working with Mrs. Harvey for a few years now, and I am simply blown away by her level…read moreof professionalism, knowledge about her field, savvy, dedication, availability, and attention to detail. She makes me feel like I am her one and only client. She has negotiated in a very effective manner, helping us get the maximum we could, while, at the same time, using her deep knowledge of the market to help us chose a workable price. Bravo, Gayle!

We've worked with a number of realtors, and Gayle is by far the best we've ever used. My husband…read moreand I didn't know her before starting a search 3 years ago. Gayle works tirelessly, is extremely patient, and only showed us properties within our narrow criteria. What sets her apart is all the things she does from contract to closing. She's very professional, knows her craft and the market, and is someone you can trust throughout the entire process.