I really wanted to have a better experience here, but unfortunately it fell short. The staff was polite, but communication throughout the process was inconsistent, and I often had to follow up myself for updates. The sales process felt more focused on closing the deal than addressing my questions and concerns. The dealership has a nice showroom and a decent selection of vehicles, which is why I'm giving two stars instead of one. However, customer service after the initial interaction left a lot to be desired. I expected a smoother, more transparent experience from an Acura dealership. Hopefully they improve their communication and put more emphasis on customer satisfaction. read more

Purchased an Acura TLX a little bit over a month ago with a nice man named Roger. Had my tire pop randomly while driving and couldn't get my vehicle to a shop while driving. I assumed I would have a spare tire to replace it in a situation like this. Turns out I was never given a spare tire, I then went to the business to see if they can provide me one. I was told because I didn't come within a month there is nothing they can do. Extremely disappointed considering this is a vehicle worth over 35,000.00 and this store is clearly very successful. You would expect the least these businesses would do is maybe help out a client who committed to them. Sad read more

Scheduled an appointment for a diagnostic check to find out why my car alarm is going off randomly. That was for 8:00am Friday morning. I dropped it off because I was told they did not have any loaner vehicles left. I receive a call at 12:33pm saying the tech is working on the vehicle it should be another hour. I call the shop at 3:52pm asking on a status on my vehicle, he said let me check and called me back saying they aren't quite done yet. I finally receive a call at 4:25PM saying my vehicles finished and they can fit me in on Tuesday to fix the problem. By the time I was able to get my car the service dept was closed and the sales workers inside had no idea why I was there. 8 hours later and over $200 to see what going on with my cars electrical system. (Keyless Entry Unit or something along those lines) read more

Scanlon Acura - top left you can see when this was printed for a 8am appointment. - Car Dealers Near Me - Fort Myers, Florida

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Just purchased an SUV last week and took to service after the holiday. No appointment was ever setup by the salesman. They'd had my SUV for 2 days with no phone calls from anyone as to what's going on. I finally called to see and service said the salesman was to call you.So on a note of having my SUV a little over a week not happy with them read more

This dealership is run like a well oiled machine. Very courteous, helpful, and friendly. They make having your car serviced a pleasure and a free car wash. You won't be disappointed. read more

I encountered very professional people very nice personable. I bought the car online. Everything was smooth. Paperwork was FedEx to me. They recommended a shipping company so they can bring my car home. Fort Mayers to Miami. read more

Last two times i have had to unlock the door to the customer lounge from the inside while waiting for my service. I imagine this happens every day. My last visit took two tries to get my vehicle fixed. Will see on this one, i see new MDX is 75k hard to imagine spending that and then dealing with this service department. read more

I own a 2016 Honda Pilot. I was visiting from Chicago and encountered a problem with the starter push button. I initially called the Honda dealer in Estero and did not like anyone I spoke to there. A friend of mine has an Acura and suggested I call Scanlon. So glad I did. I initially called and spoke to someone, but for whatever reason he told me someone else had to call me back to make an appointment, but never did. My friend told me to make an appointment online which I did. My service rep was Jose. Excellent customer service! No pressure, respectful and very professional. They had to order parts since they don't carry Honda parts. Rather than bring my car back and deal with my car potentially not starting and wait again, Jose set me up with a loaner for 4 days. Very much appreciated. Luckily, only one part had to be replaced which cost 40% less than it could have been. As I said, they didn't try to take advantage of me. They didn't force the inspection on me, I always decline anyway because dealers always find something. And washed my very filthy car! I think they may washed extra. Lots of bugs-long drive from Chicago, plus it was not clean to begin with. Anyway, if you have an Acura or even a Honda, definitely go to Scanlon!! Ask for Jose! read more

When there and tried to work a deal with John, John has been in the business for yrs. I told john I have been in the business also for many yrs. Long story short his manager ignore what John told him and tried to take my car for just payoff, it was worth at least 3k 5k more. I wont be going there again. Fyi work a deal without the trade, after you have the lowest price then bring the trade in. But book your car out so you know about what it should be, remember... read more

!!USED CAR BUYER BEWARE!! My partner and I purchased a used vehicle from this location back in May. Our sales guy was great! Went through financing with a breeze. The sales guy said the vehicle when through an inspection and everything was fine- we should've ask for this inspection and/or taken the vehicle to our shop. During our test drive we noticed a burning smell coming from the engine bay and we (including the sales guy) chalked it up to the engine bay being cleaned and shined up. The vehicle had to come back after the purchase for an alignment, which was agreed to before we signed our purchase agreement. A month later I took it to our shop as the burning smell didn't go away as it was assumed it would after the engine shine wore off. At this time it was discovered the vehicle had an oil leak that had been leaking for awhile and should've been caught in this dealers inspection. $5,000 later the issue has been fixed and the vehicle is running amazingly. I'm not mad and I'm fortunate enough that I can afford to pay for the repairs but that could be a different story for another buyer. If you are looking to purchase a used vehicle here please take it to a shop of your choosing for an inspection. read more

Scanlon Acura - Car Dealers Near Me - Fort Myers, Florida

I got the new Integra 2024! All thanks to the wonderful service of Brandon Boman and Samuel! Awesome service and thank you for everything!

We had the best experience at Acura with the help of Sam making our transaction smooth with the car of choice my gf decided to get. Even though we didn't get a acura. We purchased a beautiful Mercedes for an amazing price. We came from NJ and made the deposit online which was fully refundable if she didn't decide on taking the vehicle. Sam helped us make sure everything went the way it should go. After we made the deal he sent us to Carlos the finance manager. That man right there let me say made us feel at home. His personality and sense of humor is out of this world. Thank you guys at Scanlon Acura for helping my gf purchase her beautiful Mercedes. read more

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Very good experience dealing with the service department, M. Kruger helped me, informed me before during and after the service was completed. Very helpful! read more

Updating my first review as there were misunderstandings (e.g., a check was sent out but never reached our house, and they are cancelling the original and sending out another check with a higher amount to compensate for defects identified at the dealer or first 10 miles of driving (windshield crack, stereo not working, heated seats not working etc.). I appreciate Scanlon personally calling me back and discuss outstanding issues, then following up to resolve as both parties tried to be fair (e.g., I didn't ask for 100% of the repair costs but 40% since I purchased an older vehicle). read more

I have had just two experiences at Scanlon Acura with regards the service and both have left me extremely frustrated. DO NOT, I repeat, DO NOT get your car serviced at Scandal Acura. My first appointment on October 7, 2020 was to have a host of things completed (broken door handle, backup camera not working, brakes replaced, transmission flush, etc...) and since it had been about a year since the oil had been changed on the car I asked if they could also change the oil - which of course they said they would. Then when I went to pick it up I noticed that the oil life was still at 30% (not reset to 100), so I brought it back and asked if they forgot to reset the oil life. They admitted they forgot to change the oil (even though it was on the service request paperwork). My second appointment on Dec 3, 2020 was to have the oil changed that they forgot to change on Oct 7. They tried to sell me a $120 B1 service - but I told them that I only needed the oil change. I instructed them not to wash the car (I'm very particular about the car and do not go through automatic car washes). The oil change was completed in about 90 minutes and when I returned to the car, I noticed that it had been washed. Upon further inspection there is paint missing in both the front and rear bumpers because of the automatic car wash that they use. I will not be going back to Scandal Acura, EVER. And I am making it a personal mission of mine to steer anyone and everyone I can away from the Scandal brand. THEY. ARE. TERRIBLE. read more

Found a nice used vehicle. with acceptable price.Offer for trade in was about as expected. Acouple of issues were effectively resolved and salesman Mike Messina followed through to make the process easy and the transition quick. Like the vehicle and would consider referring anyone to this agency read more

Had an appointment today at 1 pm for a valve stem replacement , we've now been here for 2 hours. Being busy doesn't excuse it because appointments should be first priority & if that was the case we should've been made aware prior. I did not clear my entire day for a 1 o clock appointment. They didn't even bring the car around back for about 30 minutes it was just sitting in the service drive through on & running. So we finally go in after waiting 2 hours to see what the hold up is & they tell us they haven't even fixed it yet , so we're leaving , Thanks for nothing. Didn't even give us a number ticket to start with. All around terrible experience. Our associate was Felix. read more

I did bring my car in so you could fix the hood. Your service department turned me away and said to take it to a Ford dealership. That's is why I posted this yelp review. Your dealership won't help and I feel taken advantage off. read more

Our experience was so great with the purchase of our 2023 Integra that we made sure to come back to replace our second vehicle. John is awesome to work with! read more

Scanlon Acura - 2023 Acura MDX - Car Dealers Near Me - Fort Myers, Florida

The team at Scanlon Acura sets the bar high for other dealerships when it comes to the overall car buying experience. Never in the past 25 years have I had a car buying experience as easy and as pleasurable as this one. I worked with the Scanlon team on the sale and financing remotely and drove 2.5hrs to efficiently finalize the deal and pickup the vehicle to drive home that evening. I left Scanlon Acura an extremely happy customer. Everyone on the team that was involved along the way deserves a huge thank you. Jeremiah Dickerson - Internet Sales, Mike Fendley - Sales Consultant, Dan Clifford - Sales Manager, and Grant LaFrinier - Business Manager. It was a pleasure to do business with everyone involved. Thank you! read more

Since I moved to Fort Myers in 2012, I've said "Scanlon Acura is the hottest spot in town." There's rarely a wait for an oil change or quick service, and the waiting room is comfortable with wifi and snacks (something this very pregnant lady especially appreciated), and the service folks are friendly and kind. I got an oil change and tire rotation today, and Will was efficient and so helpful! The quality of service and treatment here turns something that I would typically dread on my to-do list into a pleasure! read more

Phill was great, no Hassle totally understood our needs. All supportive staff was helpful and knowledgeable of their product. We had a great experience and will highly recommend Scanlon Acura in the future. read more

Scanlon Acura - Delivery of the car with Phil - Car Dealers Near Me - Fort Myers, Florida

These Guys Rock!!! Love the team at Scanlon both sales and service team. Have not had a bad experience with them and we are on our 6th Acura from them. read more

Danny is very professional and was able to purchase the vehicle in a very smooth process. Don't make a decision on your next car until you drive the new Acura they are worlds ahead. Management also worked a very fair deal. read more

Sam is an extremely dishonest salesperson. In November 2017 Sam reached out to share a great deal to get me into another lease with Scanlon Acura. Sam advised they would forgive ALL excess mileage on my old Acura lease and remaining months. I went to the dealership and again Sam discussed the terms he previously discussed (remove all excess mileage and pay remaining 4 months). My wife called in during the signing and Sam repeated to my wife that they would forgive all the excess miles. The waving the excess Mileage was the key to the deal and ONLY reason I came into the dealership!!! Months later received a letter from Acura Financial stating I owed money for the excess mileage. I called Sam, he stated he remembered me and advised him of letter. He stated he would fix it and I wouldn't need to worry about it. I checked the Acura Financial account and only seen a loyalty 7, 500 mile waiver applied. I called Sam again about the mileage and to my surprise he was singing a totally new tune. Sam stated we discussed numerous times during signing I would be responsible for excess Mileage. I was shocked!!! I asked to speak to management and their response was there was no where stating that. ***I have made large financial purchases in the past (house, CAR, etc) and these type of transactions require a scent of trust with the salesperson. Trust is so important largely in part because these types of purchases require a lot of paperwork. When reviewing paperwork with your salesperson, many times a summary of what you're signing is conducted by the salesperson as he / she flips through each page for signatures. "This page is odometer reading... Sign here, this page is transfer of title... Sign here... This page is us taking care all your Miles!!!... Sign here!!!" In addition, my wife and I drove to Scanlon Acura and the General Manager refused to even talk to us in person regarding the matter. Extremely disappointing to treat a customer that bought two cars in the past from Scanlon Acura. During purchase of vehicle, Sam stressed numerous times to give him an excellent score on the Acura Corporate Survey. I will definitely reach out to Acura corporate regarding this matter. Lost a customer for life and hopefully others that read this stay away from Scanlon Acura too read more

Nicholas Megaloudis in the service department was an absolute angel. I brought my Dad's car in for service and had a few issues which needed attention. Nicholas was attentive, patient and super helpful as he helped me navigate the best options for repair. I also watched him quickly respond to another customer's request while we were sitting in the waiting room. Fantastic customer service! Thank you!!! read more

Jose in service department was very helpful with good advice on a problem I was having. Called back with a timely quote and gave me good alternative. read more

Our experience at Scanlon Acura was excellent. Josh, our salesperson, did a great job. He was professional, kind and patient with us because we couldn't make up our mind. I would recommend him and Scanlon if you're looking for an Acura. EVERYONE was very nice and friendly there. Bought a 2018 Acura RLX. LOVE the car! No sales pressure. Wish I could remember everyones name! You're all great! read more

We just purchased a new Acura RDX from Scanlon Acura. We are somewhat new to Florida and visited other dealerships and were not happy with the way we were treated. Everyone at Scanlon was terrific! Our salesman Clint Bader, Sales Manager Jeff Nagy & Grant in finance couldn't have been more helpful. Everyone at Scanlon made buying our new car an awesome experience. We would definitely recommend buying a car from Scanlon! read more

My husband and sons surprised me with a new RDX as a Christmas gift. One of my sons and husband spent the weeks preceding Christmas negotiating the deal withoanne Barraza. My son handled most of the deal from CT, as to keep it a surprise. He stressed how responsive, honest, open, and helpful Joanne had been throughout the process. On the day we went to pick the car up, Joanne spent about 2 hours with us in the car going over all of the technology. I have a 2014 RDX, and the 2021 has changed a lot. The 2021 has so much more tech than my 2014. I remain very thankful for how helpful, clear, and informative Joanne was. Though spending 2 hours in a car might sound overwhelming, it was so informative. She was so helpful, patient, and clear.  When we finished our time together, she made sure to add my number to her phone. Since then, she has reached out to see if I had questions and to make sure how I knew how to use the car. She repeatedly said she would FaceTime me anytime if I had questions about how to use the car. This is our third Acura from Scanlon, and while the others were good, Joanne is by far the best salesperson I have ever worked with anywhere. I look forward to buying more cars from her and recommending her to all my friends.. read more

My first service on my MDX. I was greeted immediately, he reviewed what was to be done and the cost. Had me back on the road in less than 30 minutes. Overall a perfect experience. I was blown away with the quality of the service. I highly recommend their service department. So impressed!!! read more

Just had the pleasure of assisting one of my financial planning clients buy a new MDX from Jesse Sellors and Scanlon Acura. From the first call you can tell Jesse has represented this brand for some time. He was extremely knowledgeable of all the incentives and the car itself. As we all know the market is hot right now. He let me know they had the exact car my clients were looking for coming into inventory within days. We were looking at another Walter that had $2000 market adjustment and around. $1500 of other add on's. We settled on MSRP and we were very fine with that. Working with finance was just as simple. Wired the funds and 3 days later he delivered the car to my clients door. Took great time to educate them on their new car. As you can tell we are very pleased and will refer and work with Jesse and Scanlon again!! Thanks!! read more

Purchasing a vehicle is never easy. After weeks of searching for the exact model I wanted, I came across a great deal at Scanlon Acura. From the second we walked in the door and were greeted by the manager Rico, we knew we were making the right choice. Sam, the salesman was prompt and genuine. He facilitated the process and provided me with all the information I requested within minutes. I was in and out the door with my dream car in about an hour. Mark the finance manager was also extremely diligent and genuine. Thank you everyone at Scanlon Acura for such great customer service, you made driving 3 hours for a vehicle work every minute. read more

Ask for Sam - you won't be disappointed! I drove 2 hours to specifically work with Scanlon, even though there are 3 other Acura dealerships much closer to me. I never thought I'd say this about buying a car, but it was a truly enjoyable process. I called Scanlon and specifically asked for Sam after reading the rave reviews by his previous customers. After visits to several dealerships, Sam was the first salesperson who truly listened to me and evaluated what I actually needed/wanted while assisting me in finding the perfect vehicle. His knowledge-base and experience in the car industry is vast, enabling him to adeptly compare/contrast all makes and models. He's a true professional who doesn't play games. It was quite refreshing to work with a salesperson who wasn't at all aggressive, but instead remained a trusted resource throughout the process. Carlos, in the financing office, was also very easy to work with when it came to the paperwork and closing the deal. I've purchased many vehicles over the years and this was, by far, the smoothest transaction I've experienced with the best outcome. I'm grateful to Scanlon Acura and I absolutely LOVE my new MDX!! read more

We've been coming to Fort Myers for winters since 2016 when we bought or Acura "up North." Have had Scanlon service the vehicle when we are down here and they have been tremendous. Always very courteous, timely and estimates are right on the money. Can't recommend them more highly. read more

I love this dealership, they are always so nice and professional. Jose was very friendly and prompt. All the employees are always so helpful. I would recommend This dealership if your buying or servicing a vehicle. read more

I really appreciate the excellent and quality service I always receive a Scanlon Acura. I never have to worry about the quality I receive or what they tell me I need because I trust the service department explicitly. read more

Phil at Scanlon was Great. Honest and truthful is a great quality in a person at a dealership.

I had purchased a used car from Scanlon Acura in Ft. Myers, Florida. I had noticed my hub caps did not match. The salesman told me he would get me matching hubcaps after the purchase I waited two weeks and did not hear back from my salesman. I called the dealership, as well as I called my salesman and it seemed my salesman was ignoring me. I asked to speak to the general manager of the dealership. I later did speak to the assistant manager and he said there was nothing that can be done. That Scalon Acura will not send me matching hubcaps for my car and will not pay for new ones so that they match on my used car that I bought from them. DO NOT DO BUSINESS WITH SCALON ACURA IN FORT MYERS, FLORIDA. STAY FAR AWAY FROM THIS CAR DEALERSHIP!!! NOT NICE read more

I had a dead battery. Took it to Acura and it was replaced under warranty. My car was ready that afternoon. Devoted customer and Acura lover. read more