I cannot, in good conscience, recommend this clinic to you or your loved ones. The overall lack of…read moreconcern or respect from the staff and doctors was overwhelming, and made the procedure that much more difficult to bear. I had a tonsillectomy and struggled with many post-op complications. First, I began projectile vomiting to such an extend that I was rushed to the ER for fluids. Two days later, when the vomiting continued regardless of medication, I was spewing mouthfuls of blood, so much blood. Obviously, this would be terrifying for anyone. When I called the ENT, they told me this "sucks" and I should chew on ice ... I had to contact my previous doctor from out of state who finally talked me through what was happening to my body and why. This outside doctor was finally able to explain the procedure to me, how the recovery process would unfold, what symptoms I would have and why, and took a few minutes to treat me like a real person. Throwing up a sink full of blood is scary enough, but not knowing what is happening only makes it worse - the ENT clinic blew me off. Days later, when I called again, choking back tears from pain, the nurse had the audacity to laugh and tell me I could call back and schedule an appointment if I wanted, but she explained she sees this every day and simply felt no concern. The problem being, I DID have concerns, but she and the rest of the clinic couldn't be bothered to take the time. They belittled me in a time when any patient would feel incredibly vulnerable and simply in pain, looking for solutions or advice. There were multiple instances of this. I would call and leave a message as instructed, and they would take up to 48 hours to get back to me. The bed-side manner leading up to the procedure was short, cold, and clearly uninformative. Even when laying on the operating table, with a male doctor and a female nurse, they pulled at my dress to attach the heart monitors etc. but as a young female, I felt so embarrassed to have my breasts exposed or people's hands on my stomach, yet couldn't move or say anything because of the meds. The utter lack of sensitivity was overwhelming and truthfully, terrifying. Repeatedly, this clinic failed to meet the quality of care standard and you could not pay me to seek their services again. I would strongly caution anyone seeking their "care" to look elsewhere.

Doctors are ok but the staff service is the worst!…read more I had followup needs which they to this day have yet to respond to a call. For two months now I have called, left messages, went there in person asking about my followup I just get completely ignored and rude attitude. I give up with this company. I need additional treatment and even got my insurance to approve the services but I can't get anyone at Scent to even call me back.