I waited over 30 minutes for someone to assist me at the dressing rooms and no one ever came even…read moreafter I asked again. Poor customer service.

I bought a Shop vac about 10 months ago and a couple of weeks ago the hose snapped in half I…read moreemailed atwoods about it and with in a day Austin one of the Store Managers called me and asked me a few question about the shop-vac when we finished talking about the part that broke he asked me to bring it into the store it took me a couple of weeks to get there, when I did Austin went above and beyond what I thought would happen and made it good with a new shop-vac. Thank you

Love the discounts and the selections. Good products. Great service. Great first stop when doing…read morehome repairs or upgrading.

This is not a full service store but definitely worth a trip if your looking for flooring. Also…read morehad some neat tile. And of course lumber. Great prices for quality items.

I bought a Amana refrigerator from southerland lumber on 10-10-25 it went out on 10-13-25 . manager…read moreat southerland said I would have to let manufacturers warranty play out. I've been getting the run around from manufacture and southerland ever since. today is 11-10-25 a month later. Im still getting the run around. my name is Jonathan Hill I've been a custOmer there for 45 years.

They save you $. They have a good supply. They are kind but not nice. Know what you need, know your…read moremeasurements, save some money. They will give you some good suggestions occasionally. They are very busy though. You have to know what you need. They are not like a walmart, They are a supply store. If you know what you want, you will enjoy the experience and saving $. If you don't know what you want, you will be frustrated. There is no handholding while you make your decisions. Have cash or check ready. You don't go there to shop, you go there to get something and leave. I like them because I know what they are and how they do business.

We were warned, so now I am warning you: If you are a snowflake, easily offended, get grossed out…read moreby really horrible manners avoid this place and go spend 50% more at a place that will lick your boots as you spend that cash. IF you know what you need, have your measurements, and cash or check ONLY ready to go, go to Jack's. They have the supply to meet your demand and at huge savings. Something had to give to keep their prices down, so they cut out all pleasantries and manners. However, those things were never part of the rules of supply and demand. Go buy your plywood, exterior and interior doors, roofing, and whatever else you need for your project, suck it up and endure the ever present latent dislike of their fellow men, save a ton of cash, then go find a safe place to have yourself a little cry if you must. Wipe your eyes with the woobie woven of all that money you just saved and BUILD THAT PROJECT!

Great customer service!!! I'm from out of town Southern California visiting my mother so we needed…read morea few items and as soon as we walk in the store a gentleman assisted us right away, I couldn't believe it! Wow! I actually found someone that quick to help me and he was so friendly. I was in and out in no time oh! and no lines at the cashier. I will definitely go back go back when in the area.

I like this place. They seem to have just about everything if you know where to look or who to ask…read more I like that it is a local business and not a big box store yet it has a great selection. It also has that small town hardware store feel to it. Free popcorn while you shop and free suckers at the register are a nice plus. However, If you're looking for power tools the box stores are a better choice (when it comes to selection).

Wouldn't take the cartridge for a shower even though they said this was the right one. Had bought…read moreit two days ago and the two o rings had got cut when trying to install.(Because it was not the right side due to them) Heaven forbid they lose 60 cents on grabbing some replacement o rings they have and putting it on there. Now I'm out $65 thanks a lot. Horrible place dont go there and be scammed. I made an account on Yelp just because of this place.

Came in needing a tool, and not having a clue where to begin…read more I described what I was looking for, and the dudes here sold me a water meter key, exactly what I needed. Place seems to carry parts, and supplies but seems like you need to have an idea about what you're getting.

It's a Lowe's. What more can you say?…read more If you need building or home repair items, then this is your place. I'm sure it's just like most Lowe's, there are tons of employees around looking to help you find what you need (until you need one of them then they're nowhere to be found. Of course, that could just be my luck). This particular Lowe's is where I found out that I'm not the smooth negotiator that I thought I was. We were in the market for a new stove so we headed off to Lowe's. They had several appliances on the sidewalk out front of the store when we arrived. One of the employees was manning this little yard sale so I asked him about a stove that was sitting there. He told me that it was a return. A customer had bought it, it was delivered to the customer, the customer returned it without ever removing the packaging material. It was, literally, still in the box. The price on the tag was around $1400 but it was marked down to $1000. I told my wife that I was going to offer the guy $700 just to see if he would drop the price a little and meet me in the middle. I walked back over to him and before I could even make an offer he told me that he would take $600 for it. I should have played it cool but instead I just threw my wallet at him and started hugging my new stove. In hindsight, I really hope he actually worked there and was not just some guy in a blue vest. Either way I now have a really nice stove.

I ordered 11 bags of Large Stone Mortar from Lowe's online. Unfortunately, two of the bags arrived…read morewith holes in them, causing the mortar to spill everywhere. When I contacted Lowe's customer service to request a replacement, I explained that I could not transport the damaged bags back to the store because they were torn open and had made a huge mess. Since the order had been delivered to my home, I asked that the same delivery crew pick up the damaged bags and bring two replacement bags. The assistant store manager, Adam, refused to arrange the pickup and redelivery, leaving me to deal with a problem that was caused by damaged merchandise. I expected much better customer service, especially for an online delivery order. This experience has been extremely disappointing. The issue was not my fault, and I don't believe I should be responsible for returning damaged products that arrived in unusable condition. Because of how this situation was handled, I will be taking my future home improvement projects and business to Home Depot instead.