I had to postpone my project but, this business is the first we will call. Loved the clarity of…read moreexplanations and the swift response and follow up. Professional business. They take the guess work out of what a customer should expect. Very assuring to know that you some folks care about the consumer. Thank you

I hired this company to clean my carpet. They came in and did so, but arrived late. They assessed…read morethe carpet, declared that they could not get out most of the stains, and then proceeded to clean the carpet. They paid little attention to actually working to address the carpet issues, and acted like they just wanted to get the job done as fast as they could, and not as good a job as they could. They did what they said they would do, clean the carpet. As far as being focused on doing as good a job as they could, not even close. If you have a newer carpet with no stains, this bunch will do. If you have an older carpet, and/or carpet stains, these people could care less and you might want to look elsewhere.

I came home yesterday to find my home was 80 degrees. I had a dear friend coming to visit me and my…read morehusband out of town. I called the emergency number and a tech, Caleb, was at my house by 7:30. He cleaned the drain and I had cool air by 8:00. I can't tell you how thankful I was that someone from my office told me to call them.

It came time to renew my service agreement and they didn't send out a bill so I called them to ask…read morewhy and I was told they would send one out but I never received it. So, I called to ask why. Then I was told they are refusing to renew the service agreement and that they no longer wished to have us as a customer. I called the office and, Kim, the secretary answered the phone again and she was extremely rude, and she has often times gives information that is incorrect. Tonight I actually tried to speak with her and she just screamed over top of me and refused to allow me to speak until the very end. She was VERY unprofessional. Since my issues were not being addressed and she just insisted on screaming at me I mentioned taking my concerns to the BBB and she actually told me that that happens all the time and it doesn't mean anything..... She then told me they have had numerous BBB complaints (I only found three) and that it means nothing to them. I purchased a top of the line Lennox XP heat pump system (heat pump, thermostat and air handler) from them on July 2, 2014 for the price of $9,740.00, with a ten year warranty. It took them over a month to install my unit and gave me several excuses and canceled two appointments to do the install. I had been purchasing service contract agreements from them. During this last three years I have experience terrible services provided under the service agreement contract for bi annual furnace inspections and maintenance. Over time their employees have gotten consistently worse. Several times since getting the new Lennox furnace their employees have came into my home to perform the bi annual maintenance on my system and they have stayed approximately 10 minutes and done nothing more than walk around my basement and talk on their cell phones. One employee had no idea I was on the other side of the basement with him while he was on the phone with the office talking negatively about another customer who had complained about their services and he was laughing and carrying on with the secretary who he was speaking to about this inconvenience to them and having to go back all while not doing the first thing to my own system covered under the contract agreement and then when he was finished with his phone call and realized I was there he simply checked off every box on the maintenance checklist sheet and stated to me that since my system was new there wasn't really anything he needed to do. After I complained about the poor service their employees were giving us while doing the service contract inspections and maintenance work New River Heating and Air agreed it wasn't acceptable service and sent back the check for the service agreement that we had paid and gave us a free year to make up for the previous unacceptable service we were getting from them. A employees told us that a postcard would be mailed out reminding us to schedule our six month contract inspections and that a questionnaire should be left after each visit, we received 4 postcards and one questionnaire in a 3 yr period. More recently my thermostat stopped working, when I called the secretary Kim she told me that I had to pay a $60.00 fee for them to come out and that the thermostat was still covered under my warranty. However when the man came out for this service (he just looked at my thermostat and told me it didn't work...) I was told that I would then need to pay an additional $197.00 to have them come back and put a new thermostat on which is totally different from what Kim had told me earlier in the phone conversation. Kim had told me that the one time fee of $60.00 would be all that I would pay. Just one of the many times she has given me information that was incorrect. An employee came out to actually put the thermostat on and he was here maybe 20 minutes and told me he didn't know anything about the WIFI and internet hook up of the newer electronic thermostats. He wasn't at all interested in helping me with connecting the thermostat and more interested in taking pictures for the warranty with Lennox. Before he left I noticed that he was taking the box that my new thermostat came in and I asked if I could have it because it had the new model number and serial number on it and he said he had to take it with him and placed the old thermostat inside the new box. I explained to him that I still have the original box for the old thermostat that he had just removed but he still refused and left with the new box with all the information for my new thermostat on it. The service manager Kenny came out next and actually got the thermostat hooked up to my WIFI and he wrote the pertinent information down for me like the serial number and model number for future reference. After spending almost $10,000.00's with them for a new Lennox system, they dumped us as customers without an explanation. I recommend avoiding them at all cost.

K & S did a wonderful job power washing my master bathroom shower and floor. We previously tried…read moreanother cleaning service, and they were not able to remove all of the soap scum. K & S made the bathroom shower look new. K & S also power washed my kitchen floor. The tile grout had been almost black, and K & S restored it to its original creamy color. They also did a general clean of my kitchen. They covered every detail, including the inside of the dishwasher, microwave, and toaster. K & S was courteous and communicative throughout. When I initially called them, the owner talked to me herself about the project and got me scheduled for an estimate right away. They paid attention when I explained what I wanted and sent me text message reminders for my appointment both the night before and the morning of. They wore shoe covers in my house. I am so happy to have found K & S, and looking forward to hiring them regularly.

From the owner: Let our Family take care of your family! We are a small family owned company that specializes in…read moreair duct cleaning, dryer vent cleaning, hardwood floor cleaning and resurfacing, fine fabric cleaning, window cleaning, and real estate cleaning. Luke 6:31

Great business who really cares about the wellbeing of the customer!!! Great at water restoration…read moreand mold remediation

Our experience with SERVPRO was extremely disappointing. During the mitigation process, our…read morecabinets were damaged, leaving our home in a mess and delaying our kitchen restoration. Because of the damage, we were without countertops and a dishwasher and had to rely on a utility sink for an additional two months while everything was repaired and replaced. Our belongings were left scattered throughout different areas of our home instead of being kept organized, making it difficult to locate or access many of our items. Our brand-new appliances were left sitting in our garage and sunroom for an extended period rather than being protected and managed as part of the restoration process. What should have been the beginning of restoring our home instead resulted in additional damage, lengthy delays, and unnecessary stress. Based on our experience, I would not recommend SERVPRO.

My wife and i hired kieth he Kept deposit did not show up to work on time poor communication not an…read morehonest person

From the owner: We are a licensed and insured Christian-based Business that specializes in thoroughly cleaning…read moreresidential and light commercial duct systems. We install duct systems and clean clothes dryer vents. We use the Direct Contact Cleaning Method, which does a much better job (improving indoor air quality) removing contaminants from the air as well as from the surface. We can also disinfect the duct systems and treat for mold, etc. We now carry the Whole Home Zone Air Restore Systems. We honor our Seniors and have a Referral Reward Program. We can also supply references upon request as well as before and after pictures of our projects.

Dustin arrived on time and cleaned our air ducts. I was so impressed with the service provided that…read morewe will be calling Dustin again for service if I could give 10 stars I would. Honest professional and top notch service thanks

From the owner: Been in the HVAC trade since 2012. Worked for companies such as Cundiff, Ostrom, and Comfort…read moreServices Inc. I've worked both residential and commercial equipment for 13 years and seen and serviced dozens of brands and systems including heat pumps, furnaces, boilers, mini splits. Also specialize in duct cleaning, filtration, humidification, and air purification. I can service and install water heaters as well. I've worked for good companies that take care of their customers by offering regular maintenance and honest work and bad companies that just want to upsell you and raid your wallet. I'm a technician first. Each call I go to I find the problem(s). Then offer solutions to repair the problem. At a fair price. Most higher end companies look at your system not only to find the problem but see other "possibilities" that could harm your system in the future. Although for some older systems this may be true but most of the time, they are just trying to scare you into buying things you don't need. They are trained to use "scare" tactics into frightening you to go with their overpriced equipment and hourly rate. I was trained to take care of customers the way I want to be taken care of when I need service. Not just to sell. You keep customers through honesty and integrity.

I hired Patrick for renovations. f You want to get ripped off, bled for money continually and…read morehorrible work this is your guy. we weren't living in the house waiting on repairs and found out the guy and his girlfriend he was having to paint were basically squatting .we called the police and they had drugs and got arrested. As for the quality of work it was terrible. They painted over outlets. Had the hot water heater replaced and it didn't work. we had to call another plumbing and electrical company to come in and fix what we paid him to do.

From the owner: No jobs to big! No jobs to small! We can do them all! With over 30 years experience and reasonable…read moreprices you cant go wrong! Give us a call we will work hard so you can play harder! Water damage, crawlspace, termite damage, we can do it all, small to large remodels and repairs.