Jennifer was an absolute pleasure to work with! She was…read morequick, thorough, and professional. Gina and her team saved me time and money. Highly recommend the Gina Falletta Team!

Gina is an AWESOME agent! She is very accessible and personable. Doesn't treat you like a number, I…read morefeel like she talked to me and my friends and family like her own friends, not just a client. A great staff!

Julie and the entire staff are very professional and easy to work with. We have been with State…read moreFarm for over 36 years and love Julie and her staff.

Julie and her entire staff are extremely professional and pleasant. All of my questions and my…read moreneeds are taken care of in a timely manner. I highly recommend Julie and her team.

So helpful on getting my policy changed over. Answered all of my questions with confidence.read more

I have worked with Jason Gardner's Account Representative, Dakota Grant, to help me fix an online…read moreissue I was having. She responded very quickly and was able to help me figure it out in a timely manner.

These lady's are awesome they will help you anyway they can I love them for helping me I would…read moredefinitely recommend them to you and they will return your call and they are very helpful

At Covington Credit, Bessemer, Alabama, Kim is amazing, so helpful, so courteous, and she returns…read morephone calls, and she replies to emails. I was impressed with how Kim solved our money situation, and she explained everything. Kim wondered if I was satisfied. Yes ! Covington Credit/Heights Financial Services, 1400 9th Ave N Suite 124, Bessemer, AL 35020, Wow! God bless! Mark N Tim Elders :)

Over the years, we have been blessed to work with many wonderful people at the Caroline Dorris…read moreState Farm office, located at 2805 6th Ave S, Birmingham, AL 35233-3423. We first knew Bob Ezekiel (God rest him), who was a fine and honorable man. After his passing, the same spirit of professionalism and kindness continued. We are grateful to Caroline Dorris Banky, Paul Jones, Emma Preston, Wilma, and Taylor. Each of them has helped us in meaningful ways over the years. Paul Jones came out to our home early one morning to take photographs for our homeowners insurance. Some might say that is simply part of the job, but we appreciated his willingness and professionalism. He has also helped when we had questions about roadside assistance and other matters. He has been steady and dependable. Emma Preston has assisted us with our auto insurance and has always been pleasant, both over the phone and in person. Caroline Dorris Banky and the rest of the team have consistently taken time to explain things clearly when they might otherwise feel technical or confusing. Wilma and Taylor have also been helpful and professional whenever we have worked with them. Parking is easy and conveniently located right at the door, which is something many people appreciate. The waiting room is very comfortable, the magazines are up to date, and the office is clean and welcoming. In the hot Alabama summers, it is cool and comfortable inside, and during the winter months it is warm and inviting. Communication has consistently been prompt, and we have always felt respected and never rushed. In a world where customer service can sometimes feel hurried or impersonal, this office stands out. We are grateful for each person there who has taken the time to help us. God bless ! -- Mark and Tim Elders

This place went downhill really fast. After 20 years as a State Farm customer, I left because of…read morethe horrible customer service. One of the "new" individuals in the office cancelled multiple policies and re-instated them incorrectly. No apology, nothing. The agent is useless.

I have never dealt with a more incompetent group in my life. The receptionist never answers the…read morephone. You leave messages and the calls never get returned. The agents do not care if they have your business or not. I even spoke with Skip the owner and he was worse than the employees. I have to call the insurance company directly if I have any questions or need to change anything. Every time I call the insurance company they remind me that my "agent" should handle things for me. Nesbitt and Associates is so bad our insurance company suggested switching brokers.

This was the best office I been at to get my insurance from. Also, they have the best people…read moreworking for them whom are very nice, helpful and thy are the best at doing their job. I had Ms: Brandi, she was really nice and smart. Also, she was helpful when I asked her about some legal stuff about the policy I have got from her. I Vouch for them as the best and professional office to handle everything, even if they can't help thy will be able to tell you where you can get help from.

Domini is one of the best in the insurance industry. Her knowledge and customer service is top…read moretier. She really goes over and beyond! If you want a personal experience, give her a call. You won't be disappointed!

I never thought I'd find insurance as easy as this. Guide Insurance agency has excellent client…read moreservice, consistent performance, and the best auto insurance rates I've found...psst! They don't really advertise how good they are!

This is the best insurance agency I've ever used. They found me the best price on my…read morehomeowners/auto insurance. The location is convenient and the customer service is excellent.