If you want an elevated experience, go see Scott. Down to earth and obsessed with insurance. I trust him to make sure Im covered for the unpredictable. read more

Scott Rice (when you can get ahold of him) will promise you that he will help you and call you back by a certain day but he never calls back. When you try to call and ask for him, he is always "busy", "in a meeting", or "left early for the day". I would deter anyone from choosing this agency. I have been with State Farm insurance for 10 years at multiple different agencies in multiple states. This is the first office to make me want to leave State Farm as a whole because of how bad Scott and his team are. read more

We met with Scott to review our house and car insurance and we were blown away by how thorough Scott was in educating us about the insurance we already have, how it covers us, and what our options are for the future. I can't recommend Scott enough. You can tell he LOVES educating others on how to get exactly the coverage that will give them personal peace. read more

I purchased a BOP policy with The Scott Rice Agency located in downtown Castle Rock in July 2017. When I needed a Workman's comp insurance policy in Aug 2017-I went directly to the Scott Rice agency. I had such a positive experience with the first policy, there was no reason to waste time shopping around. Through the process, I had the pleasure of meeting Scott's whole team and was impressed with their professionalism and willingness to out of their way help and educate me on the Insurance policy I was buying. The final contract documents were hand delivered to my office. Now that is exceptional service! read more

I'm not one to write reviews but I'm really glad Scott Rice is my agent. Scott Rice has been my agent for 1.5 years. I met Scott by happenstance and he answered every question I had about my insurance policy. (Prior to hiring him, I had an agent that was just given to me from an online inquiry). Though Scott wasn't my agent he showed concern about me and was always willing to listen to my questions. After never knowing my old agent I felt compelled to adopt Scott as my agent. Ever since, I've been extraordinarily pleased because Scott is proactive in reaching out to me to understand how my life has changed and how he can protect me through insuring me correctly. I will never use anyone else. I'm so glad to have a Great Agent! read more

Yikes!!! Run and don't walk to a better insurance provider!!! I've never had a worse insurer in 30+ years of driving. I made a horrible decision selecting State Farm, and the Castle Rock office of Scott Rice, and I'm taking a moment to provide the good people out there with details of my experience in hopes that they do NOT make the same mistake as I did. Let me provide you with a brief summary of my experience with State Farm and Scott Rice: 1/ Purchased a used vehicle, looked for a new insurance provider. 2/ Came across the lowest bid (State Farm) w/ the coverage I want and a local office (handy if needed) 3/ Paid for converge in full, up front and on the first day of taking ownership, registered w/ DMV 4/ Went to print temporary cards (went to retrieve cards online - click section on my account - told not available, major inconvenience) an email was sent w/ some legalese that barely amounted to sufficient when providing paperwork to the DMV) *nice touch State Farm, i pay for insurance and you provide questionable documented support of the coverage that was heavily scrutinized by employees of the DMV.....Extremely unprofessional and inconvenient, and questionably legal. 5/ I was then contacted by Scott Rice and notified that I was required to visit the local office to fill out additional paperwork. Apparently State Farm and the website in which you provide vehicle details, driving history, credit check, personal info, etc is NOT sufficient and (in my case anyway) required an office visit. Unfortunately I don't work anywhere near the area, and this inconvenience was enough for me to start searching for a new insurer. But the fun was just about to start. 6/ State Farm sends me an email survey/questionnaire. I took a couple minutes and answered their questions. I was honest with my feedback, and expressed some of the difficulties I had experienced. (please keep in mind, this is all within 10-14 days of initially signing up). I mentioned that Scott Rice was persistent via phone call, email and messages and it was distracting from my work day, and I was curious why my information that was required up front was not sufficient and additional documents were required. Seems to be an State Farm issue, not a customer issue. However, I did touch base w/ Scott and I requested that the documents to be signed are sent to my home address. (please note this as it will come back soon) 7/ Within 1-2 days of submitting the survey, State Farm notifies me that my coverage can no longer be continued. Spiteful much? (quick background for you - I've driven for 30+ years in Colorado, have always been insured, and I'm currently insured). But conveniently, after providing answers to THEIR survey, I'm notified by Scott Rice, that the policy in cancelled. 8/ $$$............I'm still being billed every month by, what i consider a fraudulent company. Is it me? Or am i being charged for a service that is not being provided? I have the bank transactions to support my allegation, something i am dutifully documenting in the event I need to file a smalls claims suit. 9/ Today, on November 20th I receive a letter from State Farm w/ the requested documents to be signed. Date of letter, October 12, 2015. LMFAO - thanks for allowing me reasonable time to sign the documents YOU required and didn't collect initially upon application. I'll probably sign them and send them to Scott anyways, maybe i should include the cancellation letter as well. Total amateur hour. 10/ Currently. Moved my auto insurance to my provider of my 2nd vehicle. Probably should've done this on Day 1. Who knew Scott Rice and State Farm would be such a freakin nightmare. Also, due to the billing issue, I have to proceed down the treacherous path of requesting a refund and dealing w/ over-the-phone customer service and the joys that brings. I expect 2-4 months before finances are settled, and thats best case scenario. Thanks for the headache State Farm. *In addition, after drafting this review/documented experience, I will submit these details to the Better Business Bureau (BBB). I feel that charging for a service after notified cancellation can be interrupted as illegal and due to what i perceive as vendictive behavior by the provided agent, certain ramifications will be made. In summary - I don't want to suggest any other insurer, but only relay the extremely negative experience i had w/ State Farm and Scott Rice. Thinking about this entire situation, I was only out $100's of dollars, of which, I hope to recover some of the funds. I'm fortunate I didn't have to file a claim through this company. I wouldn't want to imagine their behavior when the amounts are substantial. No doubt an attorney would be required. If i haven't drilled this point home yet. please please please use extreme caution if you are considering this insurer and agent, I personally don't think you and your families well being is worth the risk! read more

Scott helped me navigate my rental insurance policy and worked through a few items regarding my car insurance to not only save me money, but increase my coverage as well. Previous providers did not take the steps Scott did and I will never go anywhere else for my insurance needs. He's the man! read more

Scott works hard to be involved in the community. His staff is excellent and very responsive. I'm glad to know him and his future is certainly bright in Castle Rock. read more

i am forced to speak up and tell the truth of my personal experience with this state farm agent. i signed up with this agency in 2020. i was quoted a price for car and home mortgage insurance . after getting my first bill all things were good but after my 3rd bill the price was increased on my car insurance. i was not happy and decided to find a better price for my car insurance but was offered a better quote for both with american family. in september of 2020 i called state famrm to let them know that iwas changing on the 22 of sept to amreican family. i waited for 1 month to recieve a refund nothing happened. i then wrote an email to scot rice to ask for my refund and he stated he was not informed that i had discontinued my account i asked again for a refund in that email conversation. i waited another month and still no refund. i texted him in the first of nov 2020 and he said that the check was in the mail but he then stated it went to the wrong address. of course i feel this was done on purpose. i asked that he send another check out as soon as possible . dec 2020 came and went no refund. i called the corporate office of state farm in jan 2021 and they said they did get the check back but had not sent out a new one as of jan 2020. i asked again for my refund and was told by the state farm corporate office it would be 1 month before they can send out a new refund. we are talking over 1,600 dollars of my back breaking hard earned money they are playing with. this is illegal behavior and poor business practice. read more

We had moved from out of state and transferred our policies to Scott Rice's office. Initially things seemed ok. We met the receptionist/assistant and she was nice. Scott came out and shook our hands and we were on our way. Few months later I needed a copy of my new insurance card and called the office. They said they would email it. I never got it. About 20 min later I got a call from the assistant who said that the policy on my van was expired this am because we never paid it- After multiple phone calls, it was an error on the State Farm end. We had been paid ahead but the corporate office had been applying to our out of state policy that had been closed months before. I had to provide proof from my bank that payments were made but the lady insisted I provide a credit card to make the payment up to date....for their error! They then decided that since we have been good customers that always pay their bill they would reinstate the policy. A few days later I continue to get calls saying that I still more money. Conveniently he lady I was dealing with was out of town for he week. Long and short was that we were customers for each over 16 years. State Farm's corporate office is awful and so is Scott rice. Never once during the whole incident did he reach out to us. We dealt with the assistant. I got the same policy online through progressive and am saving $60 a month. The prices with State Farm are high because they have all the overhead. Insurance is a huge scam anyway. Stay away from Scott Rice's office! read more

I just have to say that I have been with State Farm for over 20 years and have not had a negative experience. After arriving in Colorado from Illinois, I met Scott Rice. His professionalism and attention to detail has upheld the company's standards. I recently had an unfortunate accident involving another vehicle. It has been a long time since I needed to make a claim. Mr Rice was attentive and prompt with my needs. I received retribution quickly during this excruciating ordeal. Thank you Scott Rice for making an awful experience bearable. So glad I kept State Farm after I moved !! Cindy Cardona read more

Great customer service, his office is open after 5 and on Saturday and Scott Rice Insurance has supported so many community events. This is your "hometown guy," not some 1-800 number or online insurance shop. Scott's staff work hard to make sure your insurance needs are well taken care of. read more

We've been with State Farm for over 10 years, and recently Scott and his team helped me re-evaluate my current policies and make changes to my insurance needs of today. Very happy with my experience. Plus, I now have more coverage for less money. How could I go wrong. Thank you for helping me get what I needed. read more