It's a scam. I would give this a zero review. I ordered a wetsuit by going through their size guide. It turned out way too small for the advertised size. Also, inferior quality to what is advertised. There was no original packaging. The packaging was damaged, and the item was already opened and just put in a large plastic bag and taped incoherently. Additionally, they charge for shipping both ways, ~$10 for shipping to you, ~$10 for returning. It's basically a scam because they know you are definitely going to return. The buyer gets nothing but loses $20 on a $30 item for shipping from NYC to LI. I read other reviews on the same product, and everyone had the same experience (I wish I had paid more attention). They may be recycling the same item again and again. And it's no surprise that they have not posted my review for this product on their website Very disappointed. Never coming back. read more

Scuba.com - Original packaging - Scuba Diving Near Me - New York, New York

Today I received my latest order from scuba.com. Previously products and service has been great. Today's order (snorkel) came dirty in a previously open package. I called the company and was transferred to a customer service agent. The agent insisted it must have been damaged in transit. My description meant nothing to her. She was reading off a script and was unable or willing to respond to my questions. The item clearly was returned or showroom merchandise. She eventually told me the item was back ordered and I would have to comply with their investigation process for a refund or return. Totally unprofessional! read more

Scuba.com - Snorkel delivered after either return or display? - Scuba Diving Near Me - New York, New York

I ordered a Garmin Fenix 7X Pro Solar from Scuba.com and overall had a positive experience. The price was one of the best I could find, noticeably lower than major retailers like Amazon. I also noticed that purchasing directly through their website was slightly cheaper than buying from their Amazon listing at the time. The ordering process was straightforward and easy to complete. Customer support stood out as being very customer-oriented. I used their live chat and was first connected to a bot, then quickly transferred to a real person who answered my questions clearly and confirmed details about shipping and availability. The interaction felt helpful and focused on resolving my concerns, not just giving generic replies. I also contacted customer service via email regarding delivery timing and the inspection window. They responded clearly and provided the information I needed, which added confidence to the purchase and helped set proper expectations. Shipping was handled via UPS as promised. The package arrived as expected, the product was brand new, genuine and in proper condition. Overall, Scuba.com is a reliable retailer (connected to Adorama), and based on my experience I would consider buying from them again--especially if the pricing is competitive. read more

Every time I try to order, my order is put on hold for a bogus "...upon checking, some order information provided did not verify with the bank which issued the card." Every. Single. Time. And when I try to contact Scuba.com customer service or whoever they outsourced their credit card verification to, they do not even try to help me with the issue. My brother and my sister-in-law got me a $100 gift card I want to use, otherwise I would have stopped trying to purchase from them. read more

Ordered over the phone. Mr. Coelho took my order. Outstanding service and ability to work my order. Overnight delivery landed my purchase in less than 24 hours at our place on the N. Oregon Coast. My wife's BDay brings her a new Peregrin TX from SCUBA.COM. Great value and Thank you Mario. read more

Told me i was paying one price. Charged me more. Wouldn't refund the difference. Crooks

I would highly recommend Scuba.Com their product and delivery time were both exceptional along with their pricing!! I woupdate definitely use their services again!! read more

Scuba.com besides being an outstanding internet store, also provides the best customer service, advice, and knowledge to their customers. Raoul and Lindy possess the skills and expertise to assist in the proper product selection. Today I went in to purchase a mask, and walked out with an entire new set up. I purchased a package deal last month, but wanted to upgrade. They gave me a complete credit and discounted my new selection. Amazing. I literally trust my life with SCUBA.com and know I will be very happy and safe with what they recommended for me. Thank yiu read more

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Said product shipped, and never did. After a couple of weeks finally admitted they didn't have the product. Left scrambling to get gear for a trip. Wrote a purchase review of the experience on their website, but they wouldn't post it. Great way to keep negative reviews of how you operate off the site. See a lot of similar experiences in other recent reviews. read more

Had to order a number of items for a pending trip. Ordered next business day. All items listed as in stock. THEY WERE NOT. Had to hassle with cancelling part of the order. Refunds have been piecemeal. They offer you free items at check out then expect you to return them if you cancel any part of the order. Long story short, I have had to call them 4 times and they are keeping $81.39 of my money. Customer service is based out of the Philipines, so...good luck! read more

I ordered a couple of snorkeling items for in-store pick up and very glad I did. I went in and it turned out I needed a different size, the gentleman at the desk made that exchange for me, and I browsed the store and bought some other things too. If you can make it into the store, it is much more efficient to get the things you think you may want delivered to the store first. read more

As many have stated- the customer service at Leisure Pro is the pits. DO NOT ORDER ANYTHING FROM AMAZON VIA LEISURE PRO. I ordered a weight (for a belt used for spearfishing). It was expensive, but I needed that exact weight. UPS delivered a box to my house that was completely empty (had a hole in it). The weight had clearly burst out of the side of the box in transport. One could point the finger at Amazon's packaging, UPS' handling, whatever- things happen. It has been numerous weeks of me calling, emailing, talking to Amazon. Every time, Leisure Pro asks me for pictures. I send them, they say they'll get back to me. A few days pass, I reach out and ask what the hold up is, and they say "Oh, sorry about your experience, send us some pictures". Endless, frustrating loop. Next time I'll just tie a rock to my belt. Any solution is better than dealing with Leisure Pro. read more

Scuba.com - Scuba Diving Near Me - New York, New York

By far the worst customer service experience I've had in a long time. I took my regulator to get serviced (1 year old and only around 20 dives) and told them I heard a slight squeak at the end of taking a deep breath. They took it in and after waiting a full month I emailed to inquire and it was ready (a bit longer than I expected without hearing anything, but I wasn't in a rush). I was told they recommended a full overhaul ($200). When I asked why they said, "I don't know" let me ask the tech. The tech came back saying that he recommended a full overhaul, when I asked why again he said, "I don't know. We'll have to see". I contacted the original seller and copy pasted Scuba.com's email responses to them and they told me, "They clearly don't know what is going on. They are not known for good equipment servicing." When I went to the store to pick it up, the customer rep told me that they recommended a full overhaul. I told him that I wasn't really explained why, so I didn't get a lot of confidence, but if he could tell me then I'd be happy to leave it. He answered, "I don't know". He also said that they adjusted PRI and when I asked what that was he answered...."I don't know.". So I told him, "Look, I know none of this is your fault and you are just handing me the regulator right now, but if I can give you all some feedback it's that the customer service as a whole has been really bad, no explanations, and clearly other companies are starting to notice that as well." He literally just shrugged, looked at me, as said, "OK....whatever. People have been coming here for years, so whatever feedback you give doesn't really matter." ...wow! read more

I completed my e-learning and confined water training for my PADI Open Water Diver Course with Scuba.com and their NYC store. Raul was a great instructor and I felt safe and confident the whole time during my class. I also rented most of my gear from them and they helped me get fitted and packed it for me so it was easy to bring along. Since then, I have made several in-store purchases and have almost all my own gear now. Mary and Raul helped me find the perfect fitting wetsuit, BCD, and everything else I needed. I am so happy I was able to start my dive training with Scuba.com and will definitely be completing my Open Water portion with them as soon as it's offered. Highly recommend!! read more

I first went to visit the store. The customer service was lacking and the selection of items in the store are limited. I believe they may have an abundance in a warehouse or storage area nearby but I couldnt see that from being in there. I then went home and ordered on amazon, which to my dismay, came from Leisure Pro also. Anyways all my items arrived in tact except for the knife pictured on the BCD vest. I called and they blamed it on amazon for using a wrong picture. Apparently they dont investigate how their products are marketed. read more

Scuba.com - See the knife! - Scuba Diving Near Me - New York, New York

Great customer service, knowledgeable staff and reliable gear recommendations. The new New York store location looks amazing! Very satisfied with my experience! read more

Very impressed with the sense of urgency and follow through with a lost shipment. One of the two Catalina 80 tanks I ordered was lost in the UPS distribution center in Atlanta. I contacted Scuba.com on Monday and they shipped a replacement by Wednesday afternoon. That's a customer centric company obsessed with service. read more

I bought a $499 BC from them online. They refuse to honor their store policy for an used item. I returned the item to them after 1 use because it didn't perform like I wanted. Their policy says they don't give refund back to my card but give a FULL store credit. This was fine with me. However, after they received the item. Their returns department saw a salt stain on the used item and declared it HEAVILY used and said they can only refund me $425 in credit instead of $499. WOW my bad for not scrubbing all the salt off but to say the item is now no longer like-new because it's dirty? The salt stain isn't permanent, I just did not wash it off well so it's still like-new. Plus, how do you expect a used item to not have ANY salt on it and use that as a reason to rip someone off of $75? Regardless, their return policy never says they'll only give you partial store credit based on how clean the item is, it says full credit! I am now doing a chargeback dispute with my credit card and it's a nightmare! I don't recommend you do business with this company. They don't honor their return policy and will try to rip you off. read more

so glad we went to the shop. I had been researching fins on-line and had narrowed it to 3 but sizing was a tough decision. I would have picked the wrong size and favored a fin that ended up being uncomfortable for my foot. Mary was great. very knowledgeable . no upselling, just problem-solving. read more

Sau Bay retreat in Fiji organized by Scuba.com was definitely one of the high-intensity trips I've had so far, with 2 to 3 dives per day, you are rewarded with one of the best underwater scenes for reef diving. Each day you will have gourmet food sourced locally, (yes even the boar and lamb) by an amazing chef. You can explore the tropical jungle islands and pick lemons and other tropical fruit off the trail. This trip would definitely be rated 5/5. Just remember to bring heavy-duty insect repellent, read more

Poor replacement/customer service: I purchased a defective Speedo Team Parka in early November 2020, and the stitching was defective out of the box. I notified LeisurePro in November. They have not been able to process a replacement for nearly three months now (Late January) and will not accommodate a reasonable substitute claiming three months of 'Temporarily On Backorder.' #LeisurePro #Speedo read more

Scuba.com - Scuba Diving Near Me - New York, New York

Helpful staff, super nice. This place has been pumping for years. . No need to go anywhere else

Order was received on time and was securely packaged. I had to return gear and they made the process smooth and easy. Truly appreciated their no hassle return policy. Will definitely shop with them again. read more

Delivery of products through UPS beware. Took Leisure Pro 13+days to rectify the issue. They were at first not receptive that it was UPS who failed and I had to argue and call to get something done. read more

I will never buy from Leisure Pro again. First order they did not pack a wetsuit. That's right, they left out a wetsuit. Second order, they sold me a wetsuit that was out of stock after confirming it was in stock. Now I have a ten day old wetsuit that started to split at the crotch and they will not exchange it. Read the reviews before shopping here. read more

Scuba.com - After 4 hours of use!!! - Scuba Diving Near Me - New York, New York

This company does not believe in "the customer is always right." I was extremely disappointed when I called to tell them that I had received the wrong size and the customer service representative told me I was wrong. I am certain of the size I ordered (they might want to indicate size on their invoices). I am able to return the product but they will not be covering the cost of shipping to or from me. read more

They said stress free returns that s a lie they make u pay 4 the return of their piece of crap product I'll never order from herevafain

This is one of the best dive shops in NYC, which says a lot, in my opinion (I've been diving for more than 30 yrs). The shop does not have a whole lot of stuff on display, and because of that you'll be better off if you did your homework and looked at their website before going to the shop directly. Once in the shop, however, the staff is friendly and very knowledgeable, and they will get what you want to see/try in no time. There is also a computer in the shop only for customers, so that you can quickly search their catalog, if needed. Great shop, great prices, helpful staff. A winner. read more

Customer service works hard. Got a BCD that broke on the 1st dive. return was easy w emailed shipping label. Got only 80% of my purchase refunded at first. Customer service was really responsive and refunded the remaining 20% in 3 days. Way to go to make things right. read more

Scuba.com - Scuba Diving Near Me - New York, New York

I absolutely love this store. First of all pricing: the wetsuit I bought was cheaper on Leisurepro.com than it was on the manufacturer's website. Then, I placed the order on Wednesday morning, and it was shipped the same day. I received it on Thursday. And no, I didn't choose expedite shipping, I chose regular shipping. read more

Leisure Pro is a most excellent dive shop. First and foremost, the people are what make it great. Jim is incredibly helpful and knowledgeable. The training that friends, family, and I have received by Leisure Pro staff is also top-notch. Leisure Pro is especially good with young people. read more

I ordered a wet suit on Monday and paid for expedited shipping because I absolutely had to have it by today (Friday). When I saw it hadn't been shipped as of Tuesday evening I called - I was assured that it would ship out on Wednesday. On Thursday I once again saw that it still had not been shipped. I called again. Was again told how sorry they were and confused as to why it hadn't gone and was again assured that it would go out that evening with overnight shipping and be here today. Now this morning I see that it never shipped. I called and of course was told how sorry they were that it hadn't shipped and they would look into it. I cancelled the order and I can tell you that refund had better come through. What a horrible first interaction with this company. I'm a new diver and have so much gear that will need to be purchased as I grow in it. They can certainly be assured that none of that gear will come from them and I'll make sure to dissuade anyone to not to do business with them either. read more

I have been shopping at Leisure Pro for years. They're primarily known as an online store, but I have had the pleasure of visiting in person on a number of occasions. I have gotten to know Ben Teichberg, the manager, over the years. He's a very nice guy who gives excellent advice. The most telling thing is that Ben never recommends the most expensive gear when you ask for a suggestion. The service is very good in the store- not pushy at all. I ordered a pair of glue in reading lenses online. I have a mask with a Rx in it and the lenses don't work. This wasn't specified on the website. Even though I tried to install the lenses, Leisure Pro gave me a refund. I'm glad that they have become authorized dealers for many of the brands that they sell over the years. Can't be beat for shopping for dive gear at low prices. read more

I want to say how much I appreciate Leisure Pro for their attention to my order. I ordered a wetsuit from them. It didn't fit well. I called their customer service to get a return shipping label and ordered another one. Joana C, was so very helpful. She promised to keep an eye on my order to insure it shipped quickly. I could not be happier with the service I received. Thanks Leisure Pro! read more

Purchased bcd on walmart.com. Super low price! Only one left! I buy it and order comes across as the bcd. Next day get email from leisurepro saying my dive mask is on the way. Contact walmart who says I did indeed order a bcd and they will check. Contact LP and say I ordered a bcd and it shows a mask is being sent. They tell me yes a mask is being sent-thanks for ordering????? skip to end where both say the other person is at fault. No one is sending a bcd. AND I have to send back the frigging mask that I didn't order-wasting my time. # of sorrys about that I got? zero. Hello amazon. hello diversdirect/supply. read more

We have been shopping at and ordering from Leisure Pro for 20 years. They carry top quality brands and anything we have ever wanted or needed is on the website. They are also incredibly helpful with advice and suggestions about alternatives to pricey equipment. Example: suggested an $80 case for my soon-to-be-replaced iPhone instead of a $600 underwater camera. Works great by the way! They had a $30 lens in stock in my prescription to pop in a new two lens mask, ($40) when my $350 prescription mask was shattered. I may be off on the prices but I do remember the whole deal was less than $100. Their service of regulators is maybe the best offering. They looked long and hard for a repair part for my discontinued reg saving me the cost of a new one! The best. read more

Shockingly bad customer service. I would never in a thousand years order from them again if this is how they choose to treat their customers. I ordered a pair of scuba gloves almost two weeks ago. The day after I ordered them, I received a shipping confirmation email, but the tracking number I was given said that there was no tracking information available. I emailed customer service, and received a reply from 'Greg', who asked me to wait until the delivery window of 3-5 business days was up, at which point if they had still not arrived he would issue a refund or replacement. Well, 6 business days later I still didn't have my gloves, and there was still no tracking information available. I emailed customer service again requesting a refund, and received a reply from 'Shae', who told me that (based on tracking information she declined to share with me) they should arrive within 1-2 more days. I asked them what they were basing that on, and whether they intended to honor their guarantee of a refund. The next reply, from 'Greg' again, told me that, in fact, my gloves had been delivered! Unsurprisingly, he was full of it, and they hadn't been. I've emailed them back for a THIRD time now asking for a refund, but if their track record holds up I expect them to just keep screwing me around and lying to me. Save your time, save your money, and stay away from LeisurePro. read more

I can't believe this place exists. It's a scuba shop on the 3rd floor of the Adorama camera store. It has a variety of scuba and snorkel gear. We asked for help because we didn't really know where to start in purchasing snorkel gear for our upcoming Hawaii trip. The staff member was super helpful. He showed us a few different masks and let us try them on. In terms of the snorkels themselves he recommended "dry" ones for us because we were novice snorkelers (great idea because it keeps the water out and keeps you from choking!). He also showed us fins, and I'm so glad we came to the store because the full size fins are so long that they wouldn't have fit in our suitcase. We bought 1/2 fins which were perfect for our trip. Prices were reasonable, and the gear worked well. The only thing that was annoying was that our masks still fogged a bit even after we used the toothpaste trick to try to remove the protective film on them (which the staff member who helped us told us about). read more

Have been working with this company for MONTHS. to return a BCD that was shipped and processed back in beginning of SEPTEMBER. It is now the end of November and they are confused on what i'm even talking about when i call them trying to get my money back because fedex says it was shipped. completely unorganized company and customer service is not helpful. if you plan on buying, don't expect to get your money back if you need to return an item. read more

I bought a hoodie and a nice Bare wetsuit from Leisure Pro. I can't complain about the equipment but I didn't particularly like the way the sales person treated me. Yes, I'm a woman diver. Deal with it and stop making women feel like second class citizens. I only go there when I'm desperate. read more