I was shocked when Tomasz Smyck from Express Windows contacted me out of…read morethe blue, nearly 2 years after leaving me with a shoddy and unfinished job in 2019. He apologised for his previous behaviour and explained that he had been going through some problems at the time and would now appreciate the chance to come back, to rectify and complete the work. He asked to come and inspect the job to note what needed doing. We arranged this visit. Apparently, the contractor now accepted and apologised for the fact that my job was left incomplete in 2019. He (and his partner) had reneged on their promises to return and make good the damage caused to my property during the installation (both inside and out), wasting months of my time and causing me great inconvenience and distress at the time. Within a short time, it became clear why he was contacting me again. He wanted me to remove the negative reviews I had left on various internet sites. I accepted the apology and agreed for him to return to repair the damage and complete the job. I agreed to remove the reviews once I was happy with the job. A couple days later, he came back to me and asked me to pay £250, which was the amount I had previously withheld, from the total £1500. I was actually shocked and considered this demand unreasonable, given the background. He had left me in a mess when he absconded from the job nearly 2 years ago and I certainly don't owe him anything! On the contrary, he owes me. I will also need a certification and guarantee for the job. For clarity I requested an agreement to be signed as an undertaking, before the work can proceed. After the work is completed to a good standard, I agreed (purely as a goodwill gesture), to remove the reviews. He refused to sign the agreement and wanted me to pay in advance for the replacement glass. I said I would pay half up front and the balance on completion, but that he needed to sign the document. Please don't deal with this company!!!

From the owner: We not only sell, we advise customers on the best choices saving their time and money in the long…read morerun!

Great service and great workmanship. Aside from the banging and general noise that goes with having…read moreyour windows changed I hardly noticed the window fitter was in my house. The staff were polite from those in the office to those who actually came out to fit the window. The office staff needed a bit of a prod on occasion when supply, their very competitive, quote which was the best I got from all the other glazing firms I approached. I was pleased their quote was the best as I do like to try and support local small businesses. So if you need new windows give them a call.

An aggressive, dangerous Mark Robbins van driver tailgated me along the Butleigh Road into…read moreGlastonbury. He then overtook me in the 20 MPH zone on Street Road and attempted to push me into nearside parked cars, which would have resulted in a collision had I not braked heavily. The two Mark Robbins employees inside then proceeded to shout obscenities. They then turned into Oriel Drive. Time 14:20, date 10/10/2024.

I was almost discouraged from using this company by a competitor, who came to provide a quote at…read morethe same time Grabex was installing for a neighbour, but I decided to get a quote regardless. The price quote was competitive, however the sales consultant was absolutely lovely and professional from start to finish, not pushy, provided required information to aid our decision making. On day of install, installers arrived on time, were professional, and did a stunning job. My partner and I, are very satisfied. The windows look great, and have dramatically changed the look of our home. We were also impressed by the Supervisor who came to check that the installation was progressing as planned half way through, Totally recommend, service and quality of windows is excellent. More companies should aim to be like Grabex.

From the owner: Grabex Windows is a specialist manufacturer and installer of bespoke, high-quality timber and…read morepremium aluminium windows and doors. Based in Orpington, Kent, we supply and fit for residential, commercial, and trade customers across Greater London, Kent, Surrey, and surrounding South East areas. Our made-to-measure double-glazed (and triple-glazed) product range includes timber sash windows, aluminium bi-fold and sliding doors, glazed roofs, steel doors, and heritage timber windows and doors. We are members of FENSA, GGF, and also Reynaers Aluminium Premier Partner, as well as Grand Designs Magazine's Approved Premium Partner. Get the best quality, factory-direct products tailored to your exact requirements.

I was lucky to discover this amazing family run business and by chance they were local to me. From…read morethe off dealing with Oliver was a joy. He is professional, friendly and such a gentleman. He has decades of experience and is so helpful. Brilliant service from first contact to finish. Would highly recommend. 5/5 stars

Always use Aspects of Glass. Would highly recommend using. Great service, reliable and leave the…read morearea immaculate