Good service specialist helped me with the wrong address in the bill. Gave me precise instructions on how to correct the problem.

I was billed on a property that i have not owned for three years. When I called sage they said it was up to me to find the new owner and collect the money?? What they should know who lives there and why is a prior owner responsible for their bill collection crazy at best read more

I had $400 stolen from me by a teller in Chula Vista. Be cautious. They must not pay well for their employees to feel the need that they have to steal from customers. read more

There was an outage due to high winds recently; and I was not at all notified that there was going to be an outage (in Ramona, CA). I submitted a claim, as we were NOT prepared and lost a lot of groceries as well as breast milk. The claims representative called and said the claim was denied, and that a notice was sent out. She rudely hung up on me when I asked for the timestamp of the email and phone call sent out (knowing that it was not). I called the emergency line to be transferred to non emergency, as you do not get a live agent when you call the 1-800-611-7343. The service rep confirmed that no notifications were sent out to my home, and that I had only 1 of the following options: 1. Accept a $100 credit on my account, and do not pursue the claim. 2. Do not accept the $100 credit, and pursue the claim. *for those that need to contact the claims department, there is no option, nor is there a way to get there from the automated menu. If you are reading this review, for the claims department, call 858-650-4100* I chose the latter, and was transferred to the claims department. Immediately met with a voicemail greeting (no option for live person). I left a voicemail, and am awaiting follow up. After throwing away closer to $1000 worth of groceries (freezer in garage and fridge/freezer in home), this is one of the most frustrating things I have ever dealt with regarding a company. read more

I spent my whole life thinking SDGE had a monopoly, and just getting stuck with paying their insane price hikes and dealing with their power outages. Thank god I found a better solution to this problem. If you're as sick of this BS as I am please reach out. read more

For profit power is wrong, especially when the prices keep rising and we have the highest rates in the nation. To boot, customer service is absolutely atrocious. Hour + long wait times, no call backs, and rude employees. They also tear up our street and alleyways without properly repairing them afterwards. SDGE has gotta go! read more

Spot natural-gas prices in southern California have this month averaged about $19.40 per million British thermal units. That is roughly five times the U.S. benchmark, which is set at a pipeline junction in Louisiana called Henry Hub and has traded around $3.75 this month. We are paying 5 times what others are. If I could give these greedy bastards a minus 10, I would. This is what happens when utilities are investor owned, as is SDGE. We are being robbed!!!! SDGE. has done this time and again. Their only interest is to the stockholders. Same goes for the CPUC which routinely approves everything these crooks want read more

Evil for profit company. App doesn't work, website crashes, long waiting times while the price is going up.

With the most moderate climate of U.S. cities, some how prices for monthly utility bills are higher. Something doesn't seem ethical or legal. Some city, county, and state officials need to be voted out of office. Possibly investigated and tried. read more

They have no concept of customer service and as the only service provider have monopoly. Just answer your phones. Makes your automated menu better. After being on hold forever trying to navigate the menu they defer to the website - DUH! Don't you think I tried that first? I'm calling to speak to a live person so solve the situation. Ugh. read more

Raising rates. Tired of the countless raises of prices to actually live. This just sucks

I opted out of the commute and take delivery at the beginning of the year because I'm single and retired and never used energy suddenly they opted me into community delivery which double to my bill tripled it actually read more

If zero star was an option, I would give it to this BS of a company. Amazing how this monopoly is allowed to exist in its current form. Took me 2.5 hrs to speak with a customer service rep who did NOT even acknowledge I was on hold for so long. This company needs to be dismantled and pieced together again. All Executive officers must get FIRED. read more

Awful company with exorbitant utility rates. Trying to get solar installed, and their RMAs have been "out of stock for months" with no reply on when they will be stocked up again. read more

Put on hold for 97 minutes so far still haven't talk to anybody. Without a doubt the most ridiculous bureaucracy monopoly whatever you wanna call it ever all they do is raise rates we have no choice we can't do anything about it we get solar it is razorbill even more total racket California circling the drain this Hass to stop it's unreal unbelievable how crappy the services from SDG&E I'm gonna wait on hold is to see how long it takes at this point they probably won't even help me what a pile of crap this company is or do even called a company it's a state run in monopoly just like everything else in this crap whole state it sucks read more

Worst customer service I have ever experienced. Our elected officials have provided a monopoly to SDGE so they have no competition and no reason to provide customer service. read more

Worst company ever. Unfortunately, must use them as they are the gas company. Tech came and turned off our gas accidentally. He meant to go to the neighbors gas off as they moved. I understand people make mistakes ( even though our address is clearly marked), but what made me mad was that it took hours for this to be rectified. If I made a mistake, I would try to fix it right away. Instead I was told to wait at home with NO TIMEFRAME for technician to come back. In the meantime, my cleaning lady just did laundry and now, none of it can be dried and laundry became gross and they had to be redone as she had put it in the dryer.Dog can't be picked up. Can't cook to feed family, then missed dinner reservation as we were told finally that a tech would arrive 2 hours earlier than he actually did, can't take a hot shower... yada yada yada... Also on hold for 20 minutes just to talk to someone .... read more

Making online payment is a terrible option. With debit/ credit card or Routing and Acct numbers. Theres a lot of "errors" that come up. Then when you have fixed it correctly. It will keep coming up as red error. "Please only submit this once". Super F*****'d! read more

They hike our prices. They don't do their jobs so people's homes burn to the ground and people die in swimming pools. And a simple power outage takes 4 hours but we 1700 citizens have no other options. We have no power until estimated 1:30 am with an estimated outage at 10:30 pm. Even their emergency number took 5.23 minutes for them to answer. Total shit company! People depend on power. read more

Sdge sucks!!! Fuck them and their corporate bullshit. If anyone knows of an alternative please let me know. This company should be shut down. They are a monopoly which is supposed to be illegal. They take a $500 deposit for 1 year! For new customers even with a 780 fico score and a huge bank account. Most companies 3-6 month Max for deposit. Then if you don't want to set up your bank account with all your information you can't make a payment without being charged. That's right they charge you $ to take your $. How is this legal. Lots of companies use separate payment centers but non of them charge you to take your money! Customer service is horrible very rude and uninformed employees. I cannot believe this corporate San Diego company will nickel and dime its customers to death cuz they know there's no option!! This company should be shut down!! Please boycott or atleast post their nonsense. How can they get away with this !! Whos there competitor? SDGE is a horrible corporate monopoly that has no customer service and does not value its customers cuz they don't have to. Please shut this company down. Also use the BBB to let people know about these money mongers. SDGE SUCKS!!!!!!!! Worst company ever!! read more