There is not a better company to manage your property…read more After using another property manager who had bad communication and didn't take care of the tenants we found Rental Homes USA and never looked back. We've been with them for over 6 years and when it came time to sell they acted as our realtor got our place sold. Some key highlights: -Always filled our rental quickly if we had a tenant move out. -Fixed any maintenance issues quickly and gave us the best possible prices for repair, often doing the work themselves and doing it well. -Maintained excellent communication despite being half a world away using a combination of text, email, and voice when appropriate. They were always available. -Worked on outside when having to deal with a difficult neighbor. We've rented out a property for over 10 years now and having the right property manager will make or break the rental experience. These guys are the right ones. Do yourself a favor and go with them.

I have been a tenant with Rental Homes USA for 6 years now - and honestly I have had the best…read moreexperience with them! When I first applied for the home I currently am in - Chuck was AMAZING to me!!! He worked with me thru the entire process. We had very open communication of what was expected of me and what I was needing and wanting from them being a single mother and a new tenant. While being in the home I had very minor issues - however recently I lost the AC in the house. I submitted my claim thru the portal which is set up for you when you become not only one of their clients but you become part of the family! After I submitted my request to have work done on the AC we had communication. They told me they had reached out to someone to come look at the unit and I should hear from them shortly. Well within 30 minutes I had a call from the AC technician and he was at my house within the hour. He told me he was not able to fix the system but he would be in touch with me on how we were going to proceed with getting it fixed. Since the system was going to be replaced Chuck provided a AC to the house to help keep it cool and also providing comfort for my family! Anytime I have had to reach out to Rental Homes USA it has always been very pleasant and great. I am sad that I will no longer be renting from them, since I have purchased my own home out of state, but if I was to return back to the area they would be the first ones I would reach out too! I truly have felt like part of the family from day one. Everyone on Chuck's staff is AMAZING!! If you call they will answer!!!

So disappointed in how our home buying experience went. Be wary of people that use their own guys…read moreto do inspections and fix things. They are probably working for them so they get the sale! Here are just a few things that the inspector and realtor did not catch or mention: The electrical connections for the fans upstairs were a major fire hazard and I simply cannot believe this was overlooked. Whoever connected the fans before, connected them to a 220V AC unit for the sunroom. They kept lowering the gauge of the wire so it went form 10 gauge (dual 20A breaker) to 12 gauge to 14 gauge wire and eventually to 18 gauge and it kept blowing lights and burning motors on the fans. Not only did the inspector not notice it, but the contractor that replaced or fixed the fans didn't say anything about it!!!! They also forgot to mention that there were no electrical boxes behind the ceiling fans. They were screwed in directly to the joist through the drywall. Of course, that is not what we were told. Also, another major issue is that the hood over the stove is vented to the sunroom as well which was never put in the inspector's report, and I am sure will be another electrical issue. I am also pretty sure that this particular home model had a loft that was converted into a third bedroom and that information was never given to us. I am not sure why any of this was not caught by the inspector, but this is why I had pressed hard for a second inspection by a different inspector. In the backyard there is a shed that is in bad shape and was found to have termite damage. I asked if the homeowner would be willing to remove it, only to be told by my own realtor that was ridiculous. And sure maybe it is, but then what is the harm in asking! Our sunroom had a bad panel in it. We were told oh it will get fixed but not until after the closing. I wasn't having it and wanted out of the house and voiced my opinion about the house, and me wanting out, and another inspection. All of the sudden the night before closing everything is fixed! So the realtor quickly got someone to go in and patch it up. Heck for all I know it could have been him! We didn't even have time to look! My husband says whoever did patchwork did a lousy job and the fact that the paperwork stated they needed to use a qualified contractor for everything. That was never done. Our sunroom leaks of course right where that panel is now! I feel like a fool for a number of reasons. First, I knew in my gut there was something not right about this house. There were so many things that came up in the inspection but I could also tell it just wasn't a good well maintained home. There was a lot of work that needed to be done and I didn't trust the inspector's report. I desperately wanted a second opinion and was basically shut down. Then at closing my name was left off the deed. I should have gotten up and ran then! I felt like I was being forced into buying this house and it wasn't like buying a house it was like buying a used car! Also at closing I felt like I was forced to write a review about the experience. I was made to feel bad for wanting so much to get done, that I felt like I was in the wrong! I was actually feeling guilty and very pregnant, so I wrote what I felt would be fair ,but it is not the way I truly felt. My husband has had to fix so many things with this house already, thank God we've documented all of it too, I am planning on taking my situation elsewhere. My advice: HIRE YOUR OWN INSPECTOR! And if you are not happy with your realtor or the answers they give you get a new one!

I've been using them for years to manage one of my homes. I own several homes and use 3 different…read moreproperty management firms and the Ron Sawyer Team is the worst of the three. The largest complaint I have is that they don't take the time to see what the owner really wants and how the owner wants their property managed. Additionally, the amount of turnover is detrimental. In 4 years I've been assigned 4 different managers and now on our second website. The manager I have now, Shannon, is great, but the problems appear to be at a higher and more systemic level.

Do not do business with this company. We rented a house and left it in better condition than when…read morewe moved in, never late on rent, and kept it well maintained. We were offered 14% of our security deposit back with no explanation after inquiring about "charges." We would have been better off to be terrible tenants. Please do yourself a favor and seek business elsewhere.

To Whom It May Concern:…read more I am writing to strongly recommend Joe Wilkey of Remax Alliance for all your real estate services. Joe's combination of skill, experience and professionalism is exactly what we had been looking for in a property manager. We are confident he would never misrepresent a problem or overcharge us in any way. Joe has also assisted us in the successful purchase of a home in an extremely challenging real estate environment. We truly would not trust our investments to anyone else, and we recommend him to anyone seeking a competent, trustworthy realtor whether you're buying, selling, or renting. EXPERIENCE MATTERS! Sincerely, Gary B. Virginia Beach, VA.