Air Force AC was extremely responsive and professional! Although I live out of state, Rocky and…read morethe crew worked with my tenants and me to ensure the best option for repair and or replacement was considered. Out of three separate proposals, Air Force was the most comprehensive and took the time to recognize my military service to add an additional discount. Outstanding service!!!

Rocky is great! Super knowledgeable and able to diagnose the issue pretty quickly. I would highly…read morerecommended Air Force AC and Heat. Thanks for you help Rocky!

I called Justin because my AC unit was running, but just blowing warm air. Even though he was…read morealready busy working a job today, he agreed to come over later and have a look to see if mine could be fixed easily. He arrived exactly on time, was clean, polite, and friendly. Same day service is so rare these days! After some quick tests he determined my system was running okay but was very low on refrigerant. He gave me an accurate repair estimate, then gassed it back up and the cold air came back strong. What a relief! He also patiently answered all my questions and suggested I have him come back later to check for any leaks. Thanks for saving the day, Justin! I will be recommending you to neighbors and friends.

Justin came out to look at my aging heat pump/ air handler, which I recently had some electrical…read moreissues with, and it was old and rusty. The system was working, but looked like it could start leaking refrigerant at any moment. He gave me several options, including temporary solutions to possibly stretch out replacement, and also a quote for replacing the unit with new. He was very professional and clear as he outlined options and explained the efficiency differences between new systems today and my 14 year old unit. I hired Just-in-Time Heating and Air to replace my system, and they did it very quickly, and to the highest degree of quality in workmanship I have seen. They even raised the new unit up off of the ground under the house to reduce moisture intrusion, which had accelerated rust and corrosion in my old unit's coil and electrical components. Very happy with the service I received from Just-in-Time!

Our experience with this company was extremely unprofessional. We scheduled an assessment with…read morethem, and they went on site without properly advising us. They were unsure which unit needed troubleshooting and did not bother to call for clarification. They went on site on Friday, and by Wednesday we still had no proper updates. They repeatedly told us they would submit a repair quote, only to finally admit--after 5 days--that they did not know what needed to be done because they were unsure which unit required service. This wasted 5 days of my time!When we asked to speak with the "owner," who was the one performing the assessment at the time, we were told, "You can't speak with him because he's busy working." We were also working and needed this issue handled promptly. If communication and follow-up cannot be provided because you are too busy "working," then that reflects very poorly on your business practices. The lack of accountability and honesty was extremely frustrating. :) And for future reference, the operator should never raise her voice at a customer. Professionalism and proper customer service should always be maintained. I was the one dealing with the issue and the unnecessary delay, so that response was completely inappropriate. I strongly recommend additional customer service training for her.

Compass provided above and beyond support for a long time customer. Providing troubleshooting and…read morereplacement of a component in my home that wasn't a normal part of the equipment provided with our install. One of the power supply breakers to our unit was chattering and was hot. I called Compass and a technician was dispatched the next morning. He checked the situation and determined the breaker was failing due to age and not my HVAC unit..he obtained a new breaker and replaced the faulty one. The problem was solved better than new. My experience with Compass has always been OUTSTANDING!!!

Excellent service, and knowledge. They fixed our mini-split and it works perfectly. They have…read morehi-tech tools and throughly check out the issue. I wouldn't hesitate to call them.

I called on a Sunday when our hot water and heating were out on a very cold day. I didn't expect…read moreanything to happen before Monday. But no - within a short time, Bobby came to our place, got everything up and running again, and also introduced us to Hylton's membership club (a definite bargain). Bobby was knowledgeable, helpful, and friendly. Moreover, the company has stored photos and info regarding our HVAC system so that the company will know what it will be working with. Highly recommended!

Tri star was assigned by the home warranty company. They showed up on time initially. Diagnosed and…read morecontacted the warranty company to order the part. After the warranty company drug their feet, the part was finally ordered at the supplier for pick up. I made George aware on the Tuesday before christmas it was ready, he said he would look into and get back to me. Since then, there has been zero communication or attempt to complete the job. Even after multiple phone calls and texts from myself and the warranty company. At this point we have to call another contractor to complete the work George was unwilling or unable to do.

We moved to Wears Valley in October 2020 and found that the HVAC system required service due to…read moredeferred maintenance and severe humidity in the crawl space. In other words the heat pump wasn't working properly. Tristar was sent by the home warranty company to resolve a covered issue. However there were many uncovered issues with the HVAC system and I called Tristar to return to address them. Tristar returned, inspected and diagnosed the entire system, and informed me of their findings. My options were to either attempt to repair a unit close to the end of its service life or replace it. We chose to replace it with a larger and more efficient unit. Tristar did this quickly and professionally. I inspected the old unit when they got it out of the crawl space and it was a wreck in obviously horrible condition. Obvious moisture damage. After the installation, George Williams (the owner) strongly recommended that I install a dehumidifier and told me in no uncertain terms that without one I'd shorten the service life of the new unit. So I asked him to quote me a price. I was surprised when he said he didn't sell them. He was just letting me know that I had to have one! So, I got one and installed it. He also told me that the zone system controlling the ductwork was in bad shape and may need to be replaced but to wait to see whether the dehumidifier would correct the problem. It didn't, but the crawl space dried out. The zone system continued to malfunction so I called Tristar again. They replaced the zone system electronic components. The ductwork itself was fine. After the work was completed George informed me that the water filter on my well pump was a mess and needed attention. I didn't even know it had a filter! George is just that way. If he sees something that needs attention he tells you. He's observant and conscientious. No extra charge. In my experience Tristar is a good company, run by a good man. I cannot recommend them more highly. The new system works very well and was worth the expense.

Great service. Bobby came himself first thing Saturday morning after my wife texted him Friday…read morenight. He fixed our AC immediately, was very professional, and his fee was reasonable. I will definitely call him again when I need HVAC work.

New Heatpump A-M-A-Z-I-N-G. My heatpump went out on…read moreWednesday, Ray and his crew had my new unit installed on Thursday. He gave different equipment and finance options which was very helpful. The crew and staff were curtious, friendly and respectful to myself and my home. Great quality, excellent pricing, no surprises. Can't recommend enough.

Purchased a brand new AC from them. From the person who answers the phone to the people that…read moreinstalled our AC everyone was very excellent. The workers took care of our home and was mindful of their shoes. cleaned up after themselves very pleased with their service. Definitely would recommend them. We will personally use them again in the future..

Evan and his team are unprofessional and unresponsive. This company is owned by someone who lies…read moreand does not communicate. Take your business elsewhere. I first met Evan in November of 2022, when we discussed repair of a gas fireplace, which he claimed would be fixed by ordering a special remote from the company. When I questioned if it could be any other issue, he stated that it could be the starter, but if it was that problem, the fix is cheap and he would cover the cost. Remote was due to be delivered in December. I never heard from Evan. Since then, I have called Shield Services and spoke to his receptionist on several occasions. I have been told multiple times Evan would be calling me, but he never did. The receptionist gave me a lot of excuses. First the remote was "out for delivery". I waited a week, then it was, "I'll have Evan call you". Waited again, no one reached out. I confirmed my contact information multiple times. Multiple calls and unanswered messages. Then I got in contact with the receptionist again who told me it was on backorder. How something can go from "out to delivery" to "on back order" makes no sense to me. I have heard about half a dozen excuses. If you are looking for more red flags, note that this business does not have an address (something I learned when I was filing with better business bureau). Do yourself a favor and take your business elsewhere. Shield Services is unprofessional, unreliable, and does not follow-through on promises.

I needed my tankless hot water heater descaled the guys came out quickly and got me taken care of!…read moreAs a local realtor I have also referred them to several clients for work! Honest,dependable, on time and fairly priced! Give them a call!!