Mr. Pepelnjak is the lead, but his staff is just as excellent and easy to work with. I think it's…read morebeen about ten years that my wife and I have been with them and they are always responsive to our requests.

I moved my homeowners and car insurance with the Pepelnjak State Farm and can't be happier with…read moreeverything they have done. Not only did they end up saving me money on the move but they have also gone out of their way to help out when it was needed. I would highly suggest anyone looking to move to go with Pepelnjak State Farm.

I had a great experience working with Jason. He helped me find a much better rate on my auto…read moreinsurance compared to what I was paying before. The whole process was easy, and he took the time to explain my options and answer all of my questions. I really appreciated how responsive and helpful he was throughout the process. If you're looking to save money on your car insurance and want someone knowledgeable to guide you, I'd definitely recommend reaching out to him. Thank you Jason!!!

We have been using Jason Johns agency since around 2010 and couldn't be happier. We have life,…read morehome, auto insurance and a couple annuities. Every time I've ever had a question Jason is able to throughly explain the information so I can understand it. It feels like the products he sells are hand selected and of very high quality. Never once have had any issues with anything and we feel like we are in good hands. I never hesitate to recommend his services.

I have been going through this State Farm location for about 5 years now. I was having issues with…read moreformer insurance companies, and when I moved back to town, both of my brothers recommended Luis. I have had amazing customer service. They are always so open & helpful to answer any questions, and the price is right. They truly care, and it shows. I definitely recommend this branch

update, been with Luis Sanchez State Farm for past 11 years and now it's time renew life…read moreinsurance... He is going above and beyond to make sure my experience is nothing but great and helping me every step of the way. It doesn't matter what insurance you have he will still help you understand what policies you have or make you a custom coverage that will be better and save you money doing it!!! And he has great staff who helps when Luis is busy.

I came to Julie Kerber's State Farm office after a major national insurer dropped me - despite zero…read moreclaims and two cards on file - simply because one card had expired. The contrast since switching has been remarkable. This office is proactive in a way I didn't expect: they reached out before my payment was due to confirm that my card information was current. They also make themselves available for quick email consultations, which is invaluable when navigating life changes and coverage decisions. Over the past few years, I've had a minor auto claim handled without any friction whatsoever. For anyone searching for an agency that treats customers as people rather than policy numbers, I can't recommend this office highly enough. They've set a new standard for what insurance services should feel like.

About a year ago, I received notice from State Farm that my homeowners policy was set for…read morenon-renewal due to a supposedly worn roof and vegetation touching the house--an assessment made entirely from satellite images, which initially irked me. No one had come out to look in person. That's when I contacted Julie Kerber's office and began working with Alice. She became my main point of contact with the underwriters, guiding me through the process. She suggested I trim the vegetation and send in photos of the roof, which I did, though the underwriters still rejected them. I then gathered quotes from roofers (who generally said the roof would last a little longer) and also explored switching insurance after 45 years with State Farm. Ultimately, I chose to replace the roof, and with Alice's help in submitting documentation and photos, the underwriters agreed to continue my policy. Thanks to Alice's persistence and support, I was able to stay with State Farm through Julie Kerber's office. While the experience started off on a frustrating note, the excellent service I received locally made all the difference.

These folks are amazing. This office in montoe is why you should not just buy online- they care,…read morethey actually provide customer service. Recently there had been a mistake on one of our policies and the insurance company called and I asked to call when I would be in the office to handle - they continued to call in my off hours so I called my friend at the agency and they handled it all. As a business owner it is rare that you find a real partner in business but that's what we have with Kathy and the free at C. Don Filer in Monroe. Thanks to them I sleep well knowing I am protected and I'm not under insured.

I have been doing business with C. Don Filer insurance agency in Monroe, WA for over 25 years. I…read morecannot speak highly enough about the amazing service I have received. They have handled many claims for us dealing with our homeowners and auto insurance. They have always made sure that we have the right insurance for our current needs and situation. They have also handled my business insurance for many years. I have referred many people to their office and every single person called to let me know that they were so impressed with the professionalism and great service they received. Every single member of the team in Monroe is knowledgeable, friendly and on-the-ball. The manager, Kathy Heichel, is amazing with her knowledge of the industry and attention to each of her clients. I would HIGHLY recommend this agency to anyone!!!! In 25 years they have never let me down, and have taken VERY GOOD care of me.

Brian has been my agent for over 4 years. I have called him multiple times on weekends with…read moreinsurance issues and he has always handled me immediately and politely. Just last month I was in a parking lot fender bender and realized I didn't have my insurance card. I called him at 9a on a Saturday morning and he immediately texted me a copy and sent a printable version to my email. When my daughter had her car window broken into while out of town, Brian arranged to have the glass replaced at her temporary location on a Sunday. I originally started using Brian when my previous insurer cancelled me because of 3 small claims in one year among our 4 cars. When I contacted them they said it didn't make any difference how many cars we had insured or how small the claims, 3 claims in year meant cancellation. Brian was able to get me new car insurance at a PREFERRED RATE! After moving my home insurance and liability umbrella policy, I saved over $200 per month. Brian is terrific. I have recommended him to my family, friends and clients. They all love him!

Brian King at Metlife is the example all agents should follow. I met Brian about a year ago. I was…read morejust coming off of being very ill, and he treated me very well. I was with another agency for over 20 years and when I was sick got some bad advice. I never shopped around. I feel so lucky to have met him. He took great concern for my well being and my family. I was able to communicate at all times. Not only did he help me with my autos, but he helped me with my home which another agent took advantage of me. All it took was one call to Brian. He treated me like I was the most important client he had. He has saved me hundreds. I thank you so much. I was so loyal to the others. I never knew what was out there. I would suggest everyone to call Brian and talk with him. I have called Brian for some other advice and has always called me back. I will never slander others, but praise all the efforts that Brian has done for my family. I look forward for a life long partnership with you. I have told many friends and family members. Thank you Brian.

Luigi was very knowledgeable and helped with my insurance. Her staff is kind and friendly. ​read more

I've been with this agent for 17 years and I felt my loyalty is not being valued. I recently got a…read morenotification in the mail about my new monthly premium. I texted her to explain why our monthly premium increased. She replied back referring to our 2001 Honda Odyssey. We texted back and forth because I have to let her know that we no longer have that car. She then realized that she's supposed to be referring to our 2002 Honda Civic and not our 2001 Odyssey. She said it was a typo error. Luigi never asked for an apology. In addition, one of her staff named Katie had an attitude during my last encounter with her. Katie was rude and sarcastic. She lack good customer service. I will leave this State Farm agency soon. They have horrible customer service.

R.C. Is knowledgeable and always looks out for his clients! Wouldn't trust anyone else with my…read morepolicy and has awesome rates!