I hope this service improves as I want to support local businesses, but this one truly harmed our…read morefamily. This service seemed helpful at first. In the end, it not only wasted our time and thousands of dollars, but most distressing, we got stuck with a nanny who made us and our daughter deeply unhappy for several months. My husband and I were trying to secure a nanny, and the first that we hired through Family Helpers had misled us on a few critical items. It turned out the nanny did NOT want to work with a newborn, showed up reeking of cigarettes, and was mean to our daughter. We asked Family Helpers to send us more candidates. Family Helpers repeatedly sent us candidates who could not meet our scheduling or budget needs. In short: * Family Helpers' vetting failed as it sent us a nanny unwilling to work with 2 kids * Family Helpers' vetting failed as it sent us a candidate unwilling to work within our discussed budget (i.e., less than $25/hour) * FamilyHelpers' vetting failed as it sent us a candidate unwilling to work the hours that we stated we were looking for * FamilyHelpers' vetting failed as it recommended a nanny who could not detect something was off when our daughter, who she had gotten to know over 8 weeks, lay on the couch for hours with a very high fever. Additionally, we were frustrated at Family Helper's guidance to increase our budget to $25/hr, which is 25%-33% more than peers using Family Helpers service, what several strong candidates we evaluated were willing to accept, or what we see online. Even more hurtful, Family Helpers blamed us for not being clear about the hours / pay, even when faced with email evidence to the contrary. After weeks and weeks of no good candidates, Family Helpers audaciously recommended we simply fire the current (bad) nanny, with no coverage at all. I was flabbergasted--what kind of plan was this, for two working parents? In the end, we found a few wonderful nannies through friends. My husband and I requested a substantial refund given Family Helpers failed to send vetted candidates that met our criteria and we paid $1,600 severance to one of their nannies, but Family Helpers refused. Family Helpers refunded us 50% of our fee, whereas we thought 95% would have been appropriate. I am a big supporter of local businesses, but I am a bigger advocate for the parents and families in my community. It is for this reason I share our recent experience with Family Helpers.

We were referred to Family Helpers by a friend and colleague. We were very surprised to see the…read morequality of nannies to be extremely poor. We were informed that Susan was available and reliable as a resource .... we found this to be untrue. Susan was always out of the office and the information she shared with us and the referrals was incongruous. Her nannies were extremely inexperienced and they were requesting a salary comensurate with an experienced well trained nanny. I would never recommend Family Helpers to help find someone to care for the most treasured people in the world to us, our children. In addition, Susan charges a consultation fee and their consultation services were a falasy!! Everything Susan said during her limited "consultation" did not match the qualities the nannies portrayed or the expectations the nannies had during the interview!! Run as fast as you can!!!

Would definitely recommend! Thorough and professional with great communication and reasonable…read morerates.

I asked YNJ to help me build a resume and fix my LinkedIn profile ahead of applying for tech roles…read morein the San Francisco area. It went brilliantly - I went from having sporadic responses to my resume to getting a call back from almost every company I applied to. YNJ was easy to work with every step of the way and kept me informed of the steps they would take to fix my resume and LinkedIn. Their advice was detailed and they truly paid attention to my work experience and the roles I was interested in applying to. As a result of the work done by YNJ I landed roles at 2 top companies in the Bay. I've referred several friends to YNJ's service by name who have also had favorable experiences and better luck getting jobs with their resume building services. Highly recommend using YNJ.