Michael showed up early and quickly replaced our oven burner. The new burner works perfectly and we're back in business. The burner replacement was due to a manufacture's recall. We didn't have to pay for the replacement so it was an awesome value. I would highly recommend this skilled technician for your appliance needs... read more

My first appointment was at the beginning of January. It is late May and the simple repair has still not been completed. After the technician diagnosed the problem, my appointments were canceled and rescheduled 8 times. The last one showed he came and we weren't home. I was waiting by the front door. It also said the work was completed, even though it said we weren't home. Had to restart the claim through LG. 7 appointments later he still has not come. Today my email notified me he arrived. I was waiting by the front door. Walked outside and no technician. I had put signs up to make sure he knew where to go after all of the missed appointments. He made a note on the invoice that had repeatedly tried to contact me. No missed calls on my phone and my phone number listed on the order is correct as is the address. So a total of 15 appointments scheduled and he only showed up once. Sears appliance service is the worst customer service I have ever experienced. I just want the defective part on my brand new fridge repaired! read more

Micheal is great, he's repaired a couple appliances in my home. However Micheal's service is not the issue I have. Dealing with the automated online and phone service has to be the MOST frustrating! Don't even try to reach a person, they don't have anyone As I mentioned, forget tying to speak to an actual customer service person because there's no way to get through, Sears needs to step up its game in dealing with customers, they are the absolute worse! I would not recommend Sears for repairs to anyone, nor will I ever use them going forward. (Michael being the exception his work was great) I was left for almost a month trying to get a simple ice maker replaced in my fridge, trying for weeks to reach out to Sears service and got no where. Eventually replacing the broken unit myself and requested a partial refund for labor, (I'm currently waiting for a refund to be applied to my card). Definitely NOT a great experience as I basically had to jump through hoops to get this sorted. read more

Very professional, knowledgeable, friendly and prompt. I would recommend his services to anyone in need of a washing machine repair person.